universal specialist resume example with 15+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Highly enthusiastic customer service professional with 20 plus years client interface experience.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adept at controlling costs, adjusting schedules and optimizing levels to improve the full inventory and production cycle. Goal-oriented and insightful with good problem-solving, interpersonal and analytical abilities.
Motivated and resourceful Supply Chain Specialist with over 3 years of expertise managing customs compliance, and Pyxis inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
|
|
Comprehensive Pharmacy Services – Albuquerque, NM,
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Processed payoffs, releases and curtailments for home loans.
- Monitored loans to verify adequate and current insurance coverage.
- Verified newly-loaded consumer, mortgage and commercial loans against established standards.
- Scanned and uploaded loan and related documents into system.
- Prepared and delivered loan documents to title and escrow teams.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Assist with online chats support with answering customers questions.
- Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Comprehensive Pharmacy Services – Bloomington, IN,
- Assisted department by taking on additional responding to all credit bureaus and reviewing external disputes from customers jobs to fill in for .
- Conducted credit reviews on corporations to assess financial conditions.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Assessed customer credit files regularly to review receivables.
- Answered 75 to 98 calls per day to answer customer questions.
- Introduced team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to Escalations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Comprehensive Pharmacy Services – Cape Girardeau, MO,
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Collaborated in development of verifying Doctor's (Demographics) information procedures.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Disseminated information to correct department, individual or outside location.
- Attended departmental meetings, providing feedback to enhance future performance.
- Answered 75 to 100 calls daily .
- Contacted the Pre-authorization department .
Bi-Lo Pharmacy – City, STATE,
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established and updated patient profiles, including lists of medications and insurance details.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received, reviewed, dispensed and labeled over 150 prescriptions daily with expert accuracy.
K-mart Pharmacy – City, STATE,
- Established and updated patient profiles, including lists of medications and insurance details.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Trained new technicians to provide excellent customer service which resulted in a higher customer satisfaction scores.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Verified and filled over 150 prescriptions per day in busy retail pharmacy setting.
Network Healthcare -Pharmacy – City, STATE,
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Created new customer profiles and updated information in pharmacy computer systems.
- Dispensed medications to patients in accordance with pharmacist orders.
- Used 8-point check system to verify labeled prescriptions.
LICENSES/SKILLS
LIFE INSURANCE LICENSE
NOTARY PUBLIC
PHARMACY TECH LICENSE
ON-BASE SOFTWARE
BILL MATRIX SOFTWARE PAYMENT PROCESSING
E-OSCAR Software
FISERV -software
Escalations Team
Who's On live chats
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Greenville Technical College
Job Titles Held:
- Universal Specialist
- TeamLead/Trainer/Escalation Team Member
- Healthcare Documentation Specialist
- Pharmacy Technician
- Pharmacy Technician
- Pharmacy Technician
Degrees
- Associate of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy