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Traveler Support Specialist Resume Example

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TRAVELER SUPPORT SPECIALIST
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Customer communications
  • Call center operations
  • Documentation and reporting
  • Data entry
  • Conflict mediation
  • Microsoft Office expertise
  • High-energy attitude
  • Customer service
  • Schedule mastery
  • Office equipment proficiency
  • Technologically savvy
  • Inbound and outbound calling
  • Cash handling accuracy
  • Listening skills
  • Negotiations
  • Cash register operation
  • POS system operation
  • Sales expertise
  • ID verification
  • Customer greeting
  • Credit and cash transactions
Experience
Traveler Support SpecialistCLC Corporate Lodging | Wichita, Kansas | February 2019 - January 2020
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Trained new employees to promote efficiency and productivity team-wide.
  • Delivered excellent customer service with positive and professional attitude.
Sales AssociateJCPenney | Wichita, KS | October 2018 - January 2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
CookWingstop | Wichita, KS | August 2017 - February 2018
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Operated all kitchen equipment safely to avoid injuries.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Performed work station prep prior to shift start.
Cashier/CookMcDonald's | Wichita, KS | May 2016 - February 2017
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Smoothly processed incoming orders, handling many transactions per day with exceptional accuracy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
Education and Training
High School DiplomaWichita Virtual High School | | Wichita, KS | May 2019
Activities and Honors

Acted as a camp counselor for OKamp In 2018, a camp targeted to LGBTQ+ youth and allies to inform of issues as well as educate on the history of LGBTQ+ events and people.

Additional Information

Bilingual. (Can speak both English and Spanish fluently).

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Resume Overview

Companies Worked For:

  • CLC Corporate Lodging
  • JCPenney
  • Wingstop
  • McDonald's

School Attended

  • Wichita Virtual High School

Job Titles Held:

  • Traveler Support Specialist
  • Sales Associate
  • Cook
  • Cashier/Cook

Degrees

  • High School Diploma

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