Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

A dynamic business professional with talent for building strong relationships and focused on results. Exceptional communicator and collaborator. Proven history of being highly organized, strategically planning, resolving conflicts, and solving diverse problems.

Skills & Attributes
  • Highly skilled team builder and leader
  • Effective time management and organization
  • Training and Teaching
  • Data analysis and report writing
  • 11+ years combined academic advising and financial aid knowledge
  • 5+ years direct leadership involvement
  • Excellent public speaking and communication skills
  • Problem Solving
  • Direct sales, territory management, customer service
  • case management, budget preparation, and grant monitoring
  • Dependable, trustworthy, and flexible
  • MicroSoft Office, Google, Various CRM's,
  • Canvas, Banner/Ellucian, Advisor Trac, Degree Works, Datatel/Ellucian,
  • People Admin HR Software, WebAdvisor,
  • Zoom, Teams, Ring Central, and Google Meet
Transitions Specialist, 08/2017 to 08/2022
Quality Technology ServicesNew York, NY,
  • Served 15 adult schools, 4 community colleges, 1 college center and 2 Workforce Development Boards; Liaison to 22 member sites and over 30 partner community-based organizations
  • Assisted students transitioning from adult education programs to college, career and technical education, or workforce as well as find financial aid solutions for clients/students
  • Identified student needs, gaps in services, and strategies to improve retention and completion outcomes
  • Supported local Workforce Development Board with special grants: i.e., English Language Learner
  • Directed outreach to community partners and agencies
  • Analyzed data and prepare reports for submission to state of California’s CAEP office
  • Developed tracking system for data reporting for SCAEC Board members
  • Lead, designed and facilitated workshops, class presentations, and partner training modules
  • Collaborated with administrators, partner organizations and community colleges to improve processes of transitions and client/student referrals
  • Co-led CalPro Webinar: "WIOA Title and Title II: Best Practices in Action"
  • Presented at the 2018 CCAE Conference and 2020 CAEP Conference
  • Panelist for the RP Group Webinar: "It Takes a Village for ESL Student Success"
Counselor/ Disabled Students Programs and Services, 08/2016 to 08/2017
Fresno City CollegeCity, STATE,
  • Determined and provided appropriate accommodations for 200+ students with disabilities
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Advocated for student rights while protecting institutional academic integrity
  • Communicated and collaborated with administrators and faculty to ensure support and resources were provided to assist students with retention, completion, and academic engagement
  • Assisted counselor for deaf and hearing-impaired students with coordination of interpreting services
Academic Advisor II/ Student Success Specialist, 07/2015 to 07/2016
University Of The Virgin IslandsCity, STATE,
  • Academic advising and caseload management of 260+ students
  • Assigned advisor to School of Nursing, College of Liberal Arts and Social Sciences, and College of Science and Mathematics
  • Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
  • Advised students on course selection, pathways and career options.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Early alert interventionist for all first year and sophomore class students
  • Increased student success and retention by 30% w/intervention strategies
  • Co-led campus wide Student Success Initiative with Educational Advisory Board-Student Success Collaborative (EAB-SSC)
  • Developed and facilitated faculty workshop/training modules
  • Monitored $900,000 budget and Title III grant guidelines
Human Resources Business Partner, 12/2014 to 06/2015
University Of The Virgin IslandsCity, STATE,
  • Provided consultation of benefits, classification and compensation, employee relations, organizational development, professional development, and performance management
  • Maintained compliance with state and federal employment laws and regulations.
  • Conducted new employee orientation and offered advisement and guidance to employees on university procedures, policies, and federal labor laws
  • FMLA, EEOC, and ADA procedural compliance
  • Steered and monitored all hiring committees
Disability Services Counselor / Educational Planner, 08/2011 to 12/2014
San Jacinto CollegeCity, STATE,
  • Served as sole Disability Services Counselor/Educational Planner; approximately 150+ caseload of students with disabilities and 250+ general student population
  • Provided general intake service and determined appropriate accommodations, and academic and career counseling
  • Classroom crisis intervention and conflict resolution
  • Recruited students from diverse populations through career fairs, transfer fairs, and educational counseling sessions
  • Provided financial literacy training and counseling for students appealing financial aid
  • Responsible for $1 million budget for interpreting services
  • Supervised, hired, trained, and evaluated all federal work study student aides in counseling department
  • Developed and facilitated trainings, presentations, and workshops for students, faculty, and staff
  • Facilitated health and wellness assessments; i.e., mental health, eating disorders, and stress management
Master of Arts: Psychology, Expected in 12/2012
University of Houston-Clear Lake - Houston, TX,
Bachelor of Arts: University Studies, Expected in 05/2000
University of New Mexico - Albuquerque, NM,

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School Attended

  • University of Houston-Clear Lake
  • University of New Mexico

Job Titles Held:

  • Transitions Specialist
  • Counselor/ Disabled Students Programs and Services
  • Academic Advisor II/ Student Success Specialist
  • Human Resources Business Partner
  • Disability Services Counselor / Educational Planner


  • Master of Arts
  • Bachelor of Arts

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