A dynamic business professional with talent for building strong relationships and focused on results. Exceptional communicator and collaborator. Proven history of being highly organized, strategically planning, resolving conflicts, and solving diverse problems.
Skills & Attributes
Highly skilled team builder and leader
Effective time management and organization
Training and Teaching
Data analysis and report writing
11+ years combined academic advising and financial aid knowledge
5+ years direct leadership involvement
Excellent public speaking and communication skills
Problem Solving
Direct sales, territory management, customer service
case management, budget preparation, and grant monitoring
Transitions Specialist, 08/2017 to 08/2022 Quality Technology Services – New York, NY,
Served 15 adult schools, 4 community colleges, 1 college center and 2 Workforce Development Boards; Liaison to 22 member sites and over 30 partner community-based organizations
Assisted students transitioning from adult education programs to college, career and technical education, or workforce as well as find financial aid solutions for clients/students
Identified student needs, gaps in services, and strategies to improve retention and completion outcomes
Supported local Workforce Development Board with special grants: i.e., English Language Learner
Directed outreach to community partners and agencies
Analyzed data and prepare reports for submission to state of California’s CAEP office
Developed tracking system for data reporting for SCAEC Board members
Lead, designed and facilitated workshops, class presentations, and partner training modules
Collaborated with administrators, partner organizations and community colleges to improve processes of transitions and client/student referrals
Co-led CalPro Webinar: "WIOA Title and Title II: Best Practices in Action"
Presented at the 2018 CCAE Conference and 2020 CAEP Conference
Panelist for the RP Group Webinar: "It Takes a Village for ESL Student Success"
Counselor/ Disabled Students Programs and Services, 08/2016 to 08/2017 Fresno City College – City, STATE,
Determined and provided appropriate accommodations for 200+ students with disabilities
Responded to crisis situations when severe mental health and behavioral issues arose.
Advocated for student rights while protecting institutional academic integrity
Communicated and collaborated with administrators and faculty to ensure support and resources were provided to assist students with retention, completion, and academic engagement
Assisted counselor for deaf and hearing-impaired students with coordination of interpreting services
Academic Advisor II/ Student Success Specialist, 07/2015 to 07/2016 University Of The Virgin Islands – City, STATE,
Academic advising and caseload management of 260+ students
Assigned advisor to School of Nursing, College of Liberal Arts and Social Sciences, and College of Science and Mathematics
Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
Advised students on course selection, pathways and career options.
Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
Early alert interventionist for all first year and sophomore class students
Increased student success and retention by 30% w/intervention strategies
Developed and facilitated faculty workshop/training modules
Monitored $900,000 budget and Title III grant guidelines
Human Resources Business Partner, 12/2014 to 06/2015 University Of The Virgin Islands – City, STATE,
Provided consultation of benefits, classification and compensation, employee relations, organizational development, professional development, and performance management
Maintained compliance with state and federal employment laws and regulations.
Conducted new employee orientation and offered advisement and guidance to employees on university procedures, policies, and federal labor laws
FMLA, EEOC, and ADA procedural compliance
Steered and monitored all hiring committees
Disability Services Counselor / Educational Planner, 08/2011 to 12/2014 San Jacinto College – City, STATE,
Served as sole Disability Services Counselor/Educational Planner; approximately 150+ caseload of students with disabilities and 250+ general student population
Provided general intake service and determined appropriate accommodations, and academic and career counseling
Classroom crisis intervention and conflict resolution
Recruited students from diverse populations through career fairs, transfer fairs, and educational counseling sessions
Provided financial literacy training and counseling for students appealing financial aid
Responsible for $1 million budget for interpreting services
Supervised, hired, trained, and evaluated all federal work study student aides in counseling department
Developed and facilitated trainings, presentations, and workshops for students, faculty, and staff
Facilitated health and wellness assessments; i.e., mental health, eating disorders, and stress management
Education
Master of Arts: Psychology, Expected in 12/2012 University of Houston-Clear Lake - Houston, TX, GPA:
Bachelor of Arts: University Studies, Expected in 05/2000 University of New Mexico - Albuquerque, NM, GPA:
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School Attended
University of Houston-Clear Lake
University of New Mexico
Job Titles Held:
Transitions Specialist
Counselor/ Disabled Students Programs and Services
