traditional reservist force support squadron resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty, bringing 5 -years of background to maintain customer satisfaction and contribute to company success. As of March, my time serving in the military hits six whole years with the rank of Technical Sergeant. From a personal military experience, what is taught, there is always room for improvement and finding enjoyment by always challenging myself to succeed. Signing up for the military as a senior in high school after spending five years in the Air Force JROTC seemed fitting. The military encouraged my continued involvement in volunteering, such as the church, local soup kitchens during holidays, Toys for Tots, Arlington's Wreaths Across America, Salvation Army, volunteer firefighter, and animal shelters which have been a pathway to serve this country's community. Hard work is what I can offer—I'm excited to learn and master new skills with a strong sense of dedication.

  • Good communication skills
  • Strong initiative
  • Project management skills
  • Strong leader & team player
  • Fast Learner
  • Works well under pressure
  • Customer service
  • Conflict resolution ability
  • Motivated self-starter
  • Acute care expertise
  • Strategic decision-making
  • Planning and development
  • Team collaboration
  • Multitasking
  • Excellent time management skills
  • Training and mentoring
Work History
Traditional Reservist, Force Support Squadron, 03/2016 to Current
911th Airlift Wing Military, , Scott Air Force Base, IL

As a traditional reservist in the military, I serve a weekend a month and two weeks out of the year for training. In the Force Support Squadron (FSS), I have trained in lodging, fitness, cooking, mortuary services, and readiness. Just a clarification, readiness can include preparing areas that are brand new locations and setting up new "bare basses" to introduce military members of one or more branches in record amounts of time. My current duty title is Sustainment Services Supervisor. The area I am beginning to learn is in the fitness center, testing fellow service members for combat readiness. During my time already, I have successfully ensured three personnel didn't fail by running with them to finish their test timely.

  • Delegated food preparation duties to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Five years of kitchen and customer service experience
  • Helped produce meals for over 4,000 on a weekend
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Led & innovated smooth COVID-19 ops for food preparation and distributions and formulated excel sheets to improve the process.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Led shifts while preparing food items and executing requests based on required specifications.
  • Maintained smooth and timely operations in the preparation and delivery of meals.
  • Instructed new staff in proper food preparation, storage, kitchen equipment, utensils, sanitation and safety issues, and customer-facing roles to promote strong team performance.
  • Inventory management
  • Administrating 120+ physical fitness tests monthly over a one- two day period.
  • Executing and ensuring safety during physical fitness testing periods
  • Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
Cemetery Administrative Specialist, 03/2022 to Current
Airforce Mortuary Affairs Opperation, , St Louis, MO

Honored to take care of veterans and their families at Jefferson Barracks National Cemetery. Assists families by providing personal comfort after the loss of a loved one. Duties range from administrative tasks to personal service and care. Expertly utilizes government computer programs, including the FEITH Government Database and the Burial Operations Support System (BOSS), FEITH Government Database, and the Burial Operations Support System (BOSS), in support of the National Cemetery Administration’s mission and objectives. Creates cases for burial, schedules funeral services, verifies military records, files government documents, formats memorial markers, and closes decedent cases. Assists family members and friends in locating loved ones’ graves in the cemetery, maintain control of traffic inside the cemetery, directs funeral processions to service shelters, interfaces with military service members and veteran service organizations to perform military honors, and maintains chain of custody of remains. Collects and analyzes official military and government records to establish eligibility for burial and creates memorial records that accurately reflect a decedent’s military service to the country. Represents Jefferson Barracks National Cemetery and the National Cemetery Administration during meetings with funeral directors, families, and the general public during cemetery operations and through approved outreach activities.

  • Developed and maintained positive customer relations and coordinated with team members to handle requests and questions appropriately.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot the next steps to provide optimal support.
  • Attend public outreach events and conferences to educate the public on the National Cemetery Administration and its benefits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled over 113+ calls per shift retrieving customer data, scheduling service, answering everyday concerns, and working with funeral homes.
Mortuary Assistant, 07/2021 to 02/2022
UPMC Chartwell, , Dover AFB, Delaware

In a humbling mission for five months in a deployed environment, I was hands-on and assisted the Air Force Mortuary Affairs Operation. During my time, my duties were Dress & Respiration; I would dress, wrap and prepare the fallen member for their final viewing with their loved ones. Maintained excellence while on the carry team with Dignified Transfers; the carry case that arrived by plane we would carry to transfer vehicle for the family to see their loved ones come home—also fixing the flag secured on the carry case ADVON (Advanced Echelon) Team. It was an honor to serve, grow as a person and grow as a leader. In the process of personally rising to challenges, repatriating and reuniting 18 service members aided closure for 70+ family members.

  • Qualified & trained 20 new ARC deployed members over two weeks preparing for the mission.
  • Was hands-on with 3 Colony Glacier Operation recoveries
  • Worked hands-on with 30+ fallen heroes
  • Rose to the occasion for a last-minute critical mission met timely expectations.
  • Maintained & built Comradery by organizing a resiliency event for deployed team
Pharmacy Technician Assistant, 09/2019 to 02/2022
Military, , Oakdale, PA

As a pharmacy Technician Assistant, I assisted pharmacists in a sterile room to fulfill prescriptions, typically for patients exiting the hospitals. During my time there, I constructed delicate detail to Ez pumps, Syringes, and Vials to distribute the correct amount prescribed. Conduct that by hand, but I also did this robotically. I worked with two pharmaceutical robots named Ben and Jerry. I completed training to calculate the information needed for both robots to make syringes electronically. This was done and led by myself during shifts, keeping the machines orderly. My side duties also were to work in the outside room to stock and send what was needed into the sterile room to be made up.

  • Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
  • Performed a wide range of pharmacy operations with a solid commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Verified order information against computer database.
  • Merchandised over-the-counter goods and rotated stock.
  • Always keeping workstations neat as well as organized.
  • Attention to detail to keep mistakes minimum in all stations
  • Helped pharmacy pickups go out timely.
  • Working overtime to help workload when needed
  • Worked in a computerized pharmaceutical environment
  • Handling inventory for medications
Honor Guard, 10/2017 to 07/2021
Company Name, , Coraopolis, PA

As Ceremonial Guardsman, my responsibilities are to serve the family who recently lost an Air force member. My duty was to show up and do final honors at the funerals. Honor Guard includes playing taps, folding the flag, firing weapons, and passing off the flag to the loved ones with a kind message. Being a Ceremonial Guardsman is a special duty you are chosen to do in the military aside from your unit.

  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members
  • Organized and led funerals for military honors
  • Conducted more than 900+ funerals and memorial services over almost five years
: , Expected in to Allegany National Fire Academy - Pittsburgh, PA,
: Adult & Pediatric CPR/AED, Expected in 01/2021 to American Red Cross - MTN-AF-911th Aeromedical Staging Squadron,
: Liberal Arts, Expected in to Penn State Behrend - Erie, PA,
High School Diploma: , Expected in 06/2016 to Seneca High School - Erie, PA,

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Resume Overview

School Attended

  • Allegany National Fire Academy
  • American Red Cross
  • Penn State Behrend
  • Seneca High School

Job Titles Held:

  • Traditional Reservist, Force Support Squadron
  • Cemetery Administrative Specialist
  • Mortuary Assistant
  • Pharmacy Technician Assistant
  • Honor Guard


  • Some College (No Degree)
  • High School Diploma

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