Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Customer Service Professional with seven years of experience providing skills to prioritize and multi-task in fast-paced working environments. Strong collaboration, resolutions and communication skills. Provides diligent customer service to English and Spanish-speaking customers.

  • Active Listening Skills
  • Attentive to details
  • Adaptive team player
  • Friendly customer service
  • Credit and cash transactions
  • Calm and level-headed under duress
  • Bilingual in Spanish and English
  • High-energy attitude
  • Collecting vital signs
  • Medical terminology knowledge
  • Math skills
  • Multitasking
  • Problem-solving skills
  • Tech-savvy
  • Meticulous and organized
  • Multi-line telephone skills
To-go Specialist, 02/2020 to Current
O'charley'sChester, VA,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Assisted Spanish-speaking guests with any questions and concerns during the ordering process to verify accuracy in transactions.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
FOH Team Member-trainer, 08/2017 to 01/2020
Inspiration FieldLa Junta, CO,
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Operated POS terminals to input orders, managed daily card and cash transactions by maintaining payment records, and investigating irregularities.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Receptionist Assistant, 07/2016 to 12/2016
Citrus Chiropractic GroupCity, STATE,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Greeted guests upon office entry, including customers, delivery persons and official representatives.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Operated multi-line telephone system to handle high volume of daily calls to Chiropractic office.
  • Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Crew Member, 06/2015 to 07/2016
McDonald'sCity, STATE,
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Education and Training
Associate of Arts: Psychology, Expected in 12/2020
College of Central Florida - Ocala, FL,
  • 3.79 GPA
High School Diploma: , Expected in 05/2016
Crystal River High School - Crystal River, FL
  • Health Academy Member: [Completed certification for Certified Nursing Assistant (CNA)]
  • Summa cum laude graduate
  • National Honor Society Member
  • 4.2 Weighted GPA
Native/ Bilingual
Native/ Bilingual

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • College of Central Florida
  • Crystal River High School

Job Titles Held:

  • To-go Specialist
  • FOH Team Member-trainer
  • Receptionist Assistant
  • Crew Member


  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: