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To-go Specialist Resume Example

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BerthaMejia Caballero
Summary

Dedicated Customer Service Professional with seven years of experience providing skills to prioritize and multi-task in fast-paced working environments. Strong collaboration, resolutions and communication skills. Provides diligent customer service to English and Spanish-speaking customers.

Skills
  • Active Listening Skills
  • Attentive to details
  • Adaptive team player
  • Friendly customer service
  • Credit and cash transactions
  • Calm and level-headed under duress
  • Bilingual in Spanish and English
  • High-energy attitude
  • Collecting vital signs
  • Medical terminology knowledge
  • Math skills
  • Multitasking
  • Problem-solving skills
  • Tech-savvy
  • Meticulous and organized
  • Multi-line telephone skills
Experience
To-go Specialist
City, StateCompany Name/Feb 2020 to Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Assisted Spanish-speaking guests with any questions and concerns during the ordering process to verify accuracy in transactions.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
FOH Team Member-trainer
City, StateCompany Name/Aug 2017 to Jan 2020
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Operated POS terminals to input orders, managed daily card and cash transactions by maintaining payment records, and investigating irregularities.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Receptionist Assistant
City, StateCompany Name/Jul 2016 to Dec 2016
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Greeted guests upon office entry, including customers, delivery persons and official representatives.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Operated multi-line telephone system to handle high volume of daily calls to Chiropractic office.
  • Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Crew Member
City, StateCompany Name/Jun 2015 to Jul 2016
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Education and Training
Associate of Arts: PsychologyCollege of Central FloridaDec 2020City
  • 3.79 GPA
High School DiplomaCrystal River High SchoolMay 2016City, State
  • Health Academy Member: [Completed certification for Certified Nursing Assistant (CNA)]
  • Summa cum laude graduate
  • National Honor Society Member
  • 4.2 Weighted GPA
Languages
Spanish:
Native/ Bilingual
Spanish:
Native/ Bilingual
English:
Native/ Bilingual
English:
Native/ Bilingual
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Resume Overview

School Attended

  • College of Central Florida
  • Crystal River High School

Job Titles Held:

  • To-go Specialist
  • FOH Team Member-trainer
  • Receptionist Assistant
  • Crew Member

Degrees

  • Associate of Arts : Psychology
    High School Diploma

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