Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Dedicated Customer Service Professional with seven years of experience providing skills to prioritize and multi-task in fast-paced working environments. Strong collaboration, resolutions and communication skills. Provides diligent customer service to English and Spanish-speaking customers.
Skills
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Experience
To-go Specialist, 02/2020 to Current
O'charley's – Chester, VA,
O'charley's – Chester, VA,
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Assisted Spanish-speaking guests with any questions and concerns during the ordering process to verify accuracy in transactions.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
FOH Team Member-trainer, 08/2017 to 01/2020
Inspiration Field – La Junta, CO,
Inspiration Field – La Junta, CO,
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Operated POS terminals to input orders, managed daily card and cash transactions by maintaining payment records, and investigating irregularities.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Receptionist Assistant, 07/2016 to 12/2016
Citrus Chiropractic Group – City, STATE,
Citrus Chiropractic Group – City, STATE,
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Greeted guests upon office entry, including customers, delivery persons and official representatives.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Operated multi-line telephone system to handle high volume of daily calls to Chiropractic office.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Crew Member, 06/2015 to 07/2016
McDonald's – City, STATE,
McDonald's – City, STATE,
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Education and Training
Associate of Arts: Psychology, Expected in 12/2020
College of Central Florida - Ocala, FL,
College of Central Florida - Ocala, FL,
- 3.79 GPA
High School Diploma: , Expected in 05/2016
Crystal River High School - Crystal River, FL
Crystal River High School - Crystal River, FL
- Health Academy Member: [Completed certification for Certified Nursing Assistant (CNA)]
- Summa cum laude graduate
- National Honor Society Member
- 4.2 Weighted GPA
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Resume Overview
School Attended
- College of Central Florida
- Crystal River High School
Job Titles Held:
- To-go Specialist
- FOH Team Member-trainer
- Receptionist Assistant
- Crew Member
Degrees
- Associate of Arts
- High School Diploma
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