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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled coordinator with independent nature and critical thinking skills to manage any problem. Top-notch skills in verbal and written communication, tactical planning and project support.

Skills
  • Proficient in Toast
  • Experience in leadership
  • Communication
  • Reliable and trustworthy
  • Check payment processing
  • Price memorization
  • Point of Sale (POS) system operations
  • Menu memorization
  • Dining customer service
  • Regulatory compliance
  • Relationship management
Education and Training
Vestavia Hills High School Vestavia Hills, AL Expected in 05/2019 High School Diploma : - GPA :
Experience
Bloomin' Brands, Inc. - To Go Specialist
Champaign, IL, 08/2020 - Current
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Listened to clients' needs and assisted with identifying and securing appropriate services.
  • Improved organization and productivity in takeout through constantly recognizing errors and correcting them, and by communicating clearly with my managers and customers.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Identified operational and performance issues and worked with managers to resolve concerns.
Trilogy Health Services - Server
Somerville, MA, 03/2019 - 07/2021
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Trilogy Health Services - Server
Sterling Heights, MI, 10/2019 - 02/2020
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Greeted newly seated guests quickly and efficiently.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Processed customers' payments and provided receipts.

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Resume Overview

School Attended

  • Vestavia Hills High School

Job Titles Held:

  • To Go Specialist
  • Server
  • Server

Degrees

  • High School Diploma

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