Skilled coordinator with independent nature and critical thinking skills to manage any problem. Top-notch skills in verbal and written communication, tactical planning and project support.
Skills
Proficient in Toast
Experience in leadership
Communication
Reliable and trustworthy
Check payment processing
Price memorization
Point of Sale (POS) system operations
Menu memorization
Dining customer service
Regulatory compliance
Relationship management
Education and Training
Vestavia Hills High SchoolVestavia Hills, ALExpected in 05/2019 ā āHigh School Diploma: - GPA:
Experience
Bloomin' Brands, Inc. - To Go Specialist Champaign, IL, 08/2020 - Current
Used multiple resources and tools for evaluating and presenting solutions.
Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
Listened to clients' needs and assisted with identifying and securing appropriate services.
Improved organization and productivity in takeout through constantly recognizing errors and correcting them, and by communicating clearly with my managers and customers.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Identified operational and performance issues and worked with managers to resolve concerns.
Trilogy Health Services - Server Somerville, MA, 03/2019 - 07/2021
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Calculated charges, issued table checks and collected payments from customers.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Processed customers' payments and provided receipts.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Trilogy Health Services - Server Sterling Heights, MI, 10/2019 - 02/2020
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to serve up food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Greeted newly seated guests quickly and efficiently.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Processed customers' payments and provided receipts.
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