Skilled coordinator with independent nature and critical thinking skills to manage any problem. Top-notch skills in verbal and written communication, tactical planning and project support.
Skills
System installations
Schematics interpretation
Proficient in Excel
Maintenance and repair
Coordinating maintenance schedules
Organization
Data management
Customer service
Problem resolution
Relationship building
POS Software
Front of House Organization
Guest Relations
Server Distribution
Table setting arrangements
Safe food handling
Service prioritization
Dining customer service
Full safety compliance
Pool policies enforcement
Water sampling
Lifeguard procedures
CPR certified
Communication
Team collaboration
Emergency Response
Equipment management
Experience
To-Go Specialist, 11/2020 to Current Red Robin International, Inc. – Falls Church, VA,
Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
Listened to clients' needs and assisted with identifying and securing appropriate services.
Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Cross-trained in other kitchen positions to support team and meet customer needs.
Maintained order and cleanliness of work areas to conform with health codes.
Upheld food safety standards at all times.
Distributed supplies, utensils and portable equipment.
Organized ingredients and restocked supplies to prepare for busy periods.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Monitored inventory and promptly reported food items requiring reorder.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Hostess, 08/2020 to Current The Clevelander Hotel – North Bay Village, FL,
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Greeted guests and gathered information to seat groups or place on waitlist.
Notified server after seating parties in section to facilitate prompt service.
Lifeguard, 08/2015 to 07/2020 Blackberry Farm – Walland, TN,
Maintained neat and clean pool area and clean water at all times.
Contacted emergency personnel and provided aid while waiting for further assistance.
Cleaned, brushed and vacuumed pool one time per day.
Monitored behaviors for safety violations and took steps to prevent further violations.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Kept equipment in good working order with frequent inspections and minor repairs.
Kept watch over swimmers to respond quickly to distress situations.
Completed routine safety training and instructed all patrons to follow safety rules.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Sales Associate, 03/2018 to 02/2019 The Talbots Inc – Salem, NH,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education and Training
High School Diploma: , Expected in 06/2018 Highland High School - Highland, NY, GPA:
: , Expected in 05/2021 Coastal Carolina University - Conway, SC, GPA:
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