Efficient and hardworking business administration student with focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works effectively with colleagues, students and community to create diverse, inclusive office and campus.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Implemented and developed customer service training processes.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Promptly responded to inquiries and requests from prospective customers.
Inbound calls and out bound calls to specialist , customers etc
Authored professional correspondence to check on approvals and denials.
Responded proactively and positively to rapid change.
Assistant Teacher, 05/2022 - 08/2022 Meijer, Inc. – , , Horsham, PA
Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Provided one-on-one and group-based learning support to maintain student progress and development.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
Promoted physical, mental and social development using classroom games and activities.
To Go Specialist , 09/2017 - 12/2017 Phillips - Van Heusen Corporation – , ,
Confirmed proper placement of products and side items while implementing special instructions.
Confirmed speed of service for all food orders while minimizing errors and complaints.
Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
Greeted and maintained relationships with regular customers.
Refilled condiments on each table when running low.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Answered questions from restaurant patrons regarding menu items.
Checked buffet and determined which food items needed to be refilled.
Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Set up kitchen every morning, including turning on equipment, cutting ingredients and stocking workstations.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Call Center Customer Service Representative, 07/2016 - 11/2016 Phillips - Van Heusen Corporation – , , Horsham, PA
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Resolved concerns with products or services to help with retention and drive sales.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Described product highlights and benefits to help guide purchasing decisions.
Sales Associate, 08/2015 - 05/2016 Company Name – , , North Wales, PA
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Parking Lot Attendant, 05/2015 - 07/2015 Company Name – , ,
Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
Answered questions and provided information about lot.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Counted cash in register drawer at beginning and end of shift.
Sales Associate , 10/2014 - 12/2014 Company Name – , ,
Engaged with customers to effectively build rapport and lasting relationships.
Maintained organized, presentable merchandise to drive continuous sales.
Educated customers on promotions to enhance sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Sales Associate, 10/2012 - 05/2013 Company Name – , ,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained organized, presentable merchandise to drive continuous sales.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Associate of Science: Marketing Management And Research, Expected in 05/2025 - Montgomery County Community College - Blue Bell, PA GPA:
High School Diploma: , Expected in 06/2014 - Northeast High School - Philadelphia, PA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
