tire technician resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in Automotive industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Positive group interaction
Safety protocols
Repair work
Detail orientation
Fast Learner
Detailed
Time management
Stockroom procedures
Complaint resolution
Customer support
Store maintenance
Courteous demeanor
Shipping and receiving understanding
Customer relations
High-energy attitude
Experience
07/2018 to 11/2020Tire TechnicianNorthland Industrial Truck | Schenectady, NY,
Inspect customer tires for signs of wear and areas for potential failure.
Examine the tires’ treads to determine if they are wearing evenly, checks for debris that has lodged within the treads that pose a puncture threat.
Run diagnostic tests to see if the tires are properly balanced and securely attached.
Rotate tires to ensure that they are wearing evenly.
Completed advanced services, including coolant flushing.
Evaluated brake systems and installed or repaired parts such as pads and drums for optimal performance.
Inspected and organized tire inventories while performing routine stock assessments.
Diagnosed and repaired tire and rim issues.
Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
Performed tire rotations, mounts and balancing on all types of vehicles.
Planned work and determined appropriate tools and equipment.
Checked vehicle for leaks and topped off fluids.
Recognized by management for providing exceptional customer service.
Contributed to development, planning and completion of project initiatives.
05/2018 to 02/2020Warehouse WorkerStanley Black & Decker, Inc. | Walnut, CA,
Received merchandise, unloaded or unpacked it, marked it with codes to be identified.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Staged and sorted multiple types of products for loading to comply with preset instructions.
Identified safety hazards and notified management to determine proper resolution of issues.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Communicated with internal staff members and management to facilitate timely product flows.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Recognized defective material and reported issues to management to facilitate prompt resolution.
07/2017 to 05/2018Customer Service Representative LeadNational Veterinary Associates | Port Orchard, WA,
Built and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Managed key account service, providing exceptional support to foster loyalty and retention.
Forecasted representative requirements and expected demand levels.
Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
Trained new employees on company customer service policies and service level standards.
Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Answered customers' questions and addressed problems and complaints in-person and by phone, rectifying issues promptly.
Directed inbound calls in phone queues to improve call flow.
Asked probing questions to determine service needs and accurately input information into electronic systems.
01/2012 to 06/2016Stock AssociateTotal Wine | Olympia, WA,
Received merchandise, unloaded or unpacked it, marked it with codes to be identified, stocked shelves, and help customers place orders.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Replenished inventory with focus on addressing customer needs.
Assisted customers based on currently available product, promotional and policy information.
Updated signage to reflect current prices and help promote target merchandise.
Removed outdated and overripe items from stock to eliminate health risks.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Sanitized frequented areas and equipment using approved supplies.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Education and Training
Expected in 05/2010 to to High School Diploma | Miramar High School, Miramar, FL, GPA:
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