Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am an enthusiastic and hard working mother with a drive to find the right career. I am a quick learner and strive to be the best I can be, while utilizing my skills and knowledge to be an asset to any company. I've been a military spouse, unable to work much, but I now have the opportunity to find my dream career and I'm ready for it!

Skills
  • Computer skills
  • Critical thinking
  • Computer proficiency
  • Leadership
  • Flexible & Adaptable
  • Teambuilding
  • Organization and Time management
  • MS Office
  • Basic math
  • Cleaning
Work History
04/2017 to 10/2017 Tire Technician Transpro Burgener | East Rochester, NY,
  • Rotated, mounted and balanced tires on tractor/trailers.
  • Dismounted, mounted and repaired tires according to manufacturer specifications.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Operated equipment such as Genie lift and floor jacks.
  • Repaired punctures by locating leaks, removing embedded objects and patching holes.
  • Assisted team by keeping shop tidy, clean and free of safety hazards.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Improved operations through consistent hard work and dedication.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
02/2017 to 03/2017 Customer Service Representative Charter Spectrum | Bridgewater, NJ,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with special order requests, and arranging merchandise pick-up.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
02/2016 to 09/2016 Receptionist Lululemon Athletica Inc | Bellingham, WA,
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
12/2015 to 02/2016 Crew Member Papa Murphy's Holdings, Inc. | City, State,
  • Took orders, served orders and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas as needed.
  • Worked well with teammates and accepted coaching from management team.
  • Checked on dining stalls frequently to clean up trash, and wipe down call buttons to ensure pleasant environment for customers.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Observed customer purchases in line and differentiated between standard portions.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated stalls.
Education
Expected in | Wheat Ridge High School, Wheat Ridge, CO GPA:
Expected in 03/2014 High School Diploma | Brady Exploration School, Lakewood, CO, GPA:

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Resume Overview

School Attended

  • Wheat Ridge High School
  • Brady Exploration School

Job Titles Held:

  • Tire Technician
  • Customer Service Representative
  • Receptionist
  • Crew Member

Degrees

  • High School Diploma

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