, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I am an enthusiastic and hard working mother with a drive to find the right career. I am a quick learner and strive to be the best I can be, while utilizing my skills and knowledge to be an asset to any company. I've been a military spouse, unable to work much, but I now have the opportunity to find my dream career and I'm ready for it!
Skills
Computer skills
Critical thinking
Computer proficiency
Leadership
Flexible & Adaptable
Teambuilding
Organization and Time management
MS Office
Basic math
Cleaning
Work History
04/2017 to 10/2017Tire TechnicianTranspro Burgener | East Rochester, NY,
Rotated, mounted and balanced tires on tractor/trailers.
Dismounted, mounted and repaired tires according to manufacturer specifications.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Operated equipment such as Genie lift and floor jacks.
Repaired punctures by locating leaks, removing embedded objects and patching holes.
Assisted team by keeping shop tidy, clean and free of safety hazards.
Identified issues, analyzed information and provided solutions to problems.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Improved operations through consistent hard work and dedication.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
02/2017 to 03/2017Customer Service RepresentativeCharter Spectrum | Bridgewater, NJ,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with special order requests, and arranging merchandise pick-up.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat business and improved sales.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Provided information regarding charge accounts and loyalty programs.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Communicated professionally with colleagues, freelancers and clients.
Effectively communicated with customers about account changes, new products or services and potential upgrades.
02/2016 to 09/2016ReceptionistLululemon Athletica Inc | Bellingham, WA,
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Supported various administrative duties by proofreading, transcribing and invoicing.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Resolved customer problems and complaints.
Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
12/2015 to 02/2016Crew MemberPapa Murphy's Holdings, Inc. | City, State,
Took orders, served orders and collected payments.
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and meeting quality expectations.
Became familiar with products to answer questions and make suggestions.
Worked front counter, drive-thru and other areas as needed.
Worked well with teammates and accepted coaching from management team.
Checked on dining stalls frequently to clean up trash, and wipe down call buttons to ensure pleasant environment for customers.
Accurately operated cash register to process customer payments.
Completed milkshakes and ice cream desserts for customers.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Observed customer purchases in line and differentiated between standard portions.
Brewed coffee and tea and changed out drink station syrups.
Documented customer orders and conveyed special requests to kitchen staff.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated stalls.
Education
Expected in | Wheat Ridge High School, Wheat Ridge, COGPA:
Expected in 03/2014High School Diploma | Brady Exploration School, Lakewood, CO, GPA:
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