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Tire Technician Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload. Offering over 5 years in field.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Cleaning Skills
  • Repair
  • Tire Mounting
  • Cleaning
  • Tire Rotations
  • Shop Cleaning
  • Mounting Expertise
  • Tire Installation
  • Tire balancing
  • Verbal and written communication
  • Conflict resolution
  • Self-motivated professional
  • Compassion
  • Training & Development
  • Customer service
  • Responsible
  • Analytical skills
  • Basic math
Work History
12/2016 to 05/2021
Tire Technician Transpro Burgener Arlington, VA,
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Maintained and managed tire and hardware inventory with Timeframe stock assessments.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Assisted team by keeping shop tidy, clean and free of safety hazards.
  • Repaired punctures by locating leaks, removing embedded objects and patching holes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used shop machinery to balance tires and align vehicles for optimal performance.
  • Helped mechanics with general maintenance work such as battery and oil changes.
  • Supervised and directed crew of 6 employees in tracking of tire fatigue, pressure, tread depths and sidewall inspections.
07/2020 to 09/2020
Stocker Marriott International Williamsville, NY,
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Greeted customers and directed to requested products.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Answered customer questions and provided detailed product information.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
04/2016 to 12/2016
Cart Attendant Wegmans Food Markets White Plains, NY,
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Removed broken and unserviceable carts from inventory for repair.
  • Assisted co-workers in restocking and conducting inventory of store.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Cleaned carts and repaired broken or damaged parts.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Provided disinfectant wipes to customers at entrance.
  • Removed ice and cordoned off slippery surfaces increasing customer safety.
  • Collected carts left in parking areas and returned to retail stores.
  • Periodically disinfected carts preventing spread of disease.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Cleared parking lot of litter and foreign debris.
  • Offered carts to patrons.
01/2015 to 02/2016
Call Center Agent Scarsdale Medical Group, Llp City, State,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Recommended products to customers, thoroughly explaining details.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained user account data by initiating account access and establishing in database.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Education
Expected in 05/2010
Diploma:
Lee Senior High School - Marianna, AR,
GPA:

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Resume Overview

School Attended
  • Lee Senior High School
Job Titles Held:
  • Tire Technician
  • Stocker
  • Cart Attendant
  • Call Center Agent
Degrees
  • Diploma

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