LiveCareer-Resume

timekeeping specialist resume example with 14+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Timekeeping Specialist with 3 years' track record of collecting and compiling payroll data with 97%-100% accuracy. Expertise in Kronos software, data entry and analyzing information for 600 + employees. Looking to obtain a generalist position with the opportunity to learn new skills.
Skills
  • Works Well Under Pressure
  • Excellent computer skills
  • Daily timekeeping
  • Time sheet review
  • Appointment scheduling
  • Insurance verifying
  • Payment collection
  • Team Player
  • Comfortable working with all levels of management
  • Customer complaint resolution
  • Client management
  • Credit
  • Customer complaint resolution
  • Customer support
  • Diagnosis
  • Fashion
  • Fast
  • Filling
  • Insurance
  • Kronos
  • 97
  • Works
  • Patient care
  • Payroll
  • Payroll processing
  • Scheduling
  • Spreadsheets
  • Team Player
Work History
Timekeeping Specialist, 09/2016 - Current
New York University New York, NY,
  • Reconcile Employee punches with daily exception logs sent in from 86 Ground Ops Stations to ensure daily payroll exceptions and attendance incidents are properly paid.
  • Independently maintained 97% - 100% accuracy in transferring correct data from payroll spreadsheets into Kronos system.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Managed payroll processing for 600-700 employees daily.
Lead Patient Service Representative, 01/2010 - 09/2016
Carle Foundation Hospital Hoopeston, IL,
  • Monitor team members' work to ensure training provided is being put into use, and to see if any additional training is needed
  • Interview, hire, and train new employees
  • Responsible for developing/updating procedures, when necessary, to ensure consistency with changes in registration process
  • Coached and developed team of patient service reps in all aspects of patient care and client management
Patient Service Representative, 07/2008 - 12/2009
Rohm Semiconductor Irvine, CA,
  • Balanced deposits and credit card payments each day
  • Assisted patients in filling out check-in and payment paperwork
  • Verifies insurance eligibility for commercial and Medicare/Medicaid patients
  • Use EMR (Electronic Medical Record) to locate physician orders and diagnosis
Customer Service Representative, 10/2006 - 07/2008
ATT Mobility, Quail Springs Parkway City, STATE,
  • Answered constant flow of customer calls with up to 60 calls in queue per minute
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Suggested new products and services to persuade cancelling customers to stay with company, resulting in 99% decrease in cancellations
  • Entered customer interaction details in CSP to track requests, document problems and record solutions offered
Education
MBA: Business Administration, Expected in 2013
-
Mid-America Christian University - Oklahoma City, OK
GPA:
Status -
Bachelor of Arts: Broadcast Journalism, Expected in 2001
-
Langston University - Langston, OK
GPA:
Status -
Work History
Timekeeping Specialist, 09/2016 - Current
Southwest Airlines HDQ Dallas, TX
  • Reconcile Employee punches with daily exception logs sent in from 86 Ground Ops Stations to ensure daily payroll exceptions and attendance incidents are properly paid.
  • Independently maintained 97% - 100% accuracy in transferring correct data from payroll spreadsheets into Kronos system.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Managed payroll processing for 600-700 employees daily.
Lead Patient Service Representative, 01/2010 - 09/2016
OU Medical Center Oklahoma City, OK
  • Monitor team members' work to ensure the training provided is being put into use, and to see if any additional training is needed.
  • Interview, hire, and train new employees.
  • Responsible for developing/updating procedures, when necessary, to ensure consistency with changes in registration process.
  • Coached and developed team of patient service reps in all aspects of patient care and client management.
Patient Service Representative, 07/2008 - 12/2009
OUHSC Oklahoma City, OK
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Verifies insurance eligibility for commercial and Medicare/Medicaid patients.
  • Use EMR (Electronic Medical Record) to locate physician orders and diagnosis.
Customer Service Representative, 10/2006 - 07/2008
ATT Mobility, Quail Springs Parkway Oklahoma City, OK
  • Answered constant flow of customer calls with up to 60 calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Suggested new products and services to persuade cancelling customers to stay with company, resulting in 99% decrease in cancellations.
  • Entered customer interaction details in CSP to track requests, document problems and record solutions offered.
Skills
  • Client management, credit, Customer complaint resolution, customer support, diagnosis, fashion, fast, filling, Insurance, Kronos, 97, Works, patient care, payroll, payroll processing, scheduling, spreadsheets, Team Player
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    Resume Overview

    School Attended

    • Mid-America Christian University
    • Langston University

    Job Titles Held:

    • Timekeeping Specialist
    • Lead Patient Service Representative
    • Patient Service Representative
    • Customer Service Representative

    Degrees

    • MBA
    • Bachelor of Arts

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