Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA 94105
:
Professional Summary
Timekeeping Specialist with 3 years' track record of collecting and compiling payroll data with 97%-100% accuracy. Expertise in Kronos software, data entry and analyzing information for 600 + employees. Looking to obtain a generalist position with the opportunity to learn new skills.
Skills
  • Works Well Under Pressure
  • Excellent computer skills
  • Daily timekeeping
  • Time sheet review
  • Appointment scheduling
  • Insurance verifying
  • Payment collection
  • Team Player
  • Comfortable working with all levels of management
  • Customer complaint resolution
  • Client management
  • Credit
  • Customer complaint resolution
  • Customer support
  • Diagnosis
  • Fashion
  • Fast
  • Filling
  • Insurance
  • Kronos
  • 97
  • Works
  • Patient care
  • Payroll
  • Payroll processing
  • Scheduling
  • Spreadsheets
  • Team Player
Education
Mid-America Christian University Oklahoma City, OK Expected in 2013 MBA : Business Administration - GPA :
Langston University Langston, OK Expected in 2001 Bachelor of Arts : Broadcast Journalism - GPA :
Work History
New York University - Timekeeping Specialist
New York, NY, 09/2016 - Current
  • Reconcile Employee punches with daily exception logs sent in from 86 Ground Ops Stations to ensure daily payroll exceptions and attendance incidents are properly paid.
  • Independently maintained 97% - 100% accuracy in transferring correct data from payroll spreadsheets into Kronos system.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Managed payroll processing for 600-700 employees daily.
Carle Foundation Hospital - Lead Patient Service Representative
Hoopeston, IL, 01/2010 - 09/2016
  • Monitor team members' work to ensure training provided is being put into use, and to see if any additional training is needed
  • Interview, hire, and train new employees
  • Responsible for developing/updating procedures, when necessary, to ensure consistency with changes in registration process
  • Coached and developed team of patient service reps in all aspects of patient care and client management
Rohm Semiconductor - Patient Service Representative
Irvine, CA, 07/2008 - 12/2009
  • Balanced deposits and credit card payments each day
  • Assisted patients in filling out check-in and payment paperwork
  • Verifies insurance eligibility for commercial and Medicare/Medicaid patients
  • Use EMR (Electronic Medical Record) to locate physician orders and diagnosis
ATT Mobility, Quail Springs Parkway - Customer Service Representative
City, STATE, 10/2006 - 07/2008
  • Answered constant flow of customer calls with up to 60 calls in queue per minute
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Suggested new products and services to persuade cancelling customers to stay with company, resulting in 99% decrease in cancellations
  • Entered customer interaction details in CSP to track requests, document problems and record solutions offered
Work History
Southwest Airlines HDQ - Timekeeping Specialist
Dallas, TX 09/2016 - Current
  • Reconcile Employee punches with daily exception logs sent in from 86 Ground Ops Stations to ensure daily payroll exceptions and attendance incidents are properly paid.
  • Independently maintained 97% - 100% accuracy in transferring correct data from payroll spreadsheets into Kronos system.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Managed payroll processing for 600-700 employees daily.
OU Medical Center - Lead Patient Service Representative
Oklahoma City, OK 01/2010 - 09/2016
  • Monitor team members' work to ensure the training provided is being put into use, and to see if any additional training is needed.
  • Interview, hire, and train new employees.
  • Responsible for developing/updating procedures, when necessary, to ensure consistency with changes in registration process.
  • Coached and developed team of patient service reps in all aspects of patient care and client management.
OUHSC - Patient Service Representative
Oklahoma City, OK 07/2008 - 12/2009
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Verifies insurance eligibility for commercial and Medicare/Medicaid patients.
  • Use EMR (Electronic Medical Record) to locate physician orders and diagnosis.
ATT Mobility, Quail Springs Parkway - Customer Service Representative
Oklahoma City, OK 10/2006 - 07/2008
  • Answered constant flow of customer calls with up to 60 calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Suggested new products and services to persuade cancelling customers to stay with company, resulting in 99% decrease in cancellations.
  • Entered customer interaction details in CSP to track requests, document problems and record solutions offered.
Skills
  • Client management, credit, Customer complaint resolution, customer support, diagnosis, fashion, fast, filling, Insurance, Kronos, 97, Works, patient care, payroll, payroll processing, scheduling, spreadsheets, Team Player
  • By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    Disclaimer

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    How this resume score
    could be improved?

    Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

    87Good

    resume Strength

    • Formatting
    • Personalization
    • Strong Summary
    • Target Job
    • Typos
    • Word Choice

    Resume Overview

    School Attended

    • Mid-America Christian University
    • Langston University

    Job Titles Held:

    • Timekeeping Specialist
    • Lead Patient Service Representative
    • Patient Service Representative
    • Customer Service Representative

    Degrees

    • MBA
    • Bachelor of Arts

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in: