Livecareer-Resume

Tier 3 Tech Support Helpdesk Support Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

With 12 years of experience in Telecommunications/Customer Service and 4 years of experience in Software Support/IT I am looking to take the next step in my IT career. Certified in Windows 7 Configuration and A +, I am currently pursuing certifications in both Networking and Server 2012. 

Highlights
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Customer Education and product training
  • Running and certifying CATV cabling
  • Microsoft Certified Professional
  • COMPTIA A+ Certified
  • Microsoft Certified Technology Specialist (MCTS): Windows 7 Configuration
  • Experience with Healthcare software and applications
Experience
11/2015 to Current
Tier 3 Tech Support / Helpdesk Support Cvph Medical Center Plattsburgh, NY,
  • PC repair
  • Desktop support 
  • Frontend application support
  • CAT V installation and troubleshooting
  • Copier maintenance, integration, and repair
  • Helpdesk support in call center environment 
  • Updating and improving documentation for future use
  • Customer facing Tier 3 tech support and training 
  • Utilizing E-Automate for ticket tracking and information updates
 
 
02/2015 to 08/2015
Technical Operations Supervisor Glacier Bancorp Big Sky, MT,
  • Assist in the training and development of technicians and keep abreast of the most current technology in the broadband industry.
  • Supervise technicians to ensure compliance with company guidelines regarding quality, customer service, and safety
  • Assist in the coaching, counseling and ongoing review process for technician positions and administers discipline consistent with corporate polices.
  • Troubleshoot commercial networks as well as educate customers on issues.
01/2014 to 02/2015
Commercial Broadband Installer/Supervisor Internet Brands, Inc. Austin, TX,
  • Installation and troubleshooting of commercial Charter products.
  • Network connections and phone cut over at time of install as well as customer education.
  • Fiber installation in home(s).
  • Supervising and assisting as needed to ensure techs meet customer satisfaction and on time expectations.
07/2010 to 2014
Area Manager CUGI City, STATE,
  • Manage 35-50 technicians, 5 dispatchers, 4 supervisors.
  • Time tracking and payroll for employees.
  • Data processing and analysis with action plans for employee improvement.
  • Interviewing, hiring, and training of new employees.


03/2008 to 04/2010
Client Services Representative SSI Group City, STATE,
  • Software implementation and support for SSI billing and transmission products.
  • Customer service and conflict resolution.
  • Software troubleshooting.
  • Assisted in training of new employees.
Education
Expected in
:
- ,
GPA:
  • Microsoft Certified Technology Specialist (MCTS): Windows 7 Configuration
  • Microsoft Certified Professional (MCP)
  • COMPTIA A+ Certified

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
Job Titles Held:
  • Tier 3 Tech Support / Helpdesk Support
  • Technical Operations Supervisor
  • Commercial Broadband Installer/Supervisor
  • Area Manager
  • Client Services Representative
Degrees

Similar Resume

View All
Tier 3 Tech Support
Helpdesk I.T. Tier 1 Support./ Clerk I
Tier 3 Technical Support