tier 2 customer service representative resume example with 12+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Across all of my work experience and achievements in each employment field. I can confidently state, that as a current employee of Allianz, working for this company has been all around the most rewarding experience. Starting off as a CSR 1 there was a supportive team and plenty of resources to succeed. I have dedicated time to learning as much as possible in the role and doing everything within my power to provide a great customer experience and see through resolutions for issues that may arise. Through this, I was able to be promoted to CSR 2, in which I furthered my knowledge and improved my navigational abilities to provide a further, more enhanced customer experience at an efficient pace. In this role, I was cross trained to service desk where I have been able to expand my ability to assist customers through web issues in order to have a more accessibility to customers policies. I was also added to the A-list support team where I have been able to obtain quick and accurate information for a plethora of different scenarios while maintaining proficient performance across CSR scores. In all, I take pride in working for Allianz and only strive to further my education and experience through learning new roles to create an overall better customer experience and exceeding company expectations.
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Catalyst Pharma Group, Inc. – Coral Gables, FL,
- 1+ year of customer service experience in the Life/LTC line of business.
-Demonstrated advanced product knowledge to solve customer issues.
- Cross trained in service desk
- Assist with linking contracts
- Assisting with a variety of web issues (locating contracts,
web log in assistance, web feature issues, submitting service tickets, etc.)
-Created and implemented new troubleshooting processes, i
improving efficiency and customer satisfaction.
- A-List customer service
- Efficiently assisting A-list customers with proficient service and quality information.
Chocoladefabriken Lindt – Gretna, NE,
- Meeting drug representatives, screening, recruitment, and consenting patients for investigational drug and device studies
- Performing laboratory testing, inventory, collection, storage, processing specimen's studies
- Assessing adverse events and maintaining clinical devices
- Collection of data, documentation and maintain complete source documentation to FDA standards
- Management of IRB continuation reports, OnCore, Greenphire patient debit system, bills and communication with all departments and staff.
Wipro Ltd. – North Quincy, MA,
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Developed customer base by connecting with multiple customers per day
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Increased per-customer revenue by proactively suggesting additional [Product or
- Service] purchases
- Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
- Created memorable customer experiences by offering personalized sales support
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities
- Satisfied customers through efficient payment processing and delivery coordination
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Estimated and quoted prices, credit or contract terms, and delivery dates
- Answered customers' questions about products, prices, and availability
- Improved sales process by delivering feedback to management
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Highlighted products with creative and engaging merchandise displays.
Bae Systems – Seattle, WA,
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications
- Planned, modified, and executed research techniques, procedures and tests
- These tests include
- Collected, prepared and tested a wide range of biological samples
- Recorded data and maintained source documentation following good documentation practices
- Wrote and edited data collection forms and questionnaires.
Kravco – City, STATE,
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment
- Received multiple positive reviews which acknowledged dedication to excellent customer service
- Created and maintained an organized database to develop promotional sales
- Built long-term customer relationships and advised customers on purchases and promotions
- Restocked inventory and reviewed cash operation data to verify proper replenishment
- Demonstrated dedication to continuously improving sales abilities and product knowledge
- Recommended products and services aligned with customers' needs and preferences
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
- Personally managed any unresolved customer issues
- Answered customer questions regarding merchandise and pricing.
Ivan Bryson – City, STATE,
- Followed company procedures to maintain the work environment in a neat and orderly condition
- Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces
- Safe and efficient operation of power tools
- Accurately read, understood, and carried out written instructions
- Applied caulk, sealants and other agents to installed surfaces
- Completed tear-down of existing structures and prepared for new construction
- Packed one line efficiently and accurately in accordance with guidelines and schematics
- Communicated operational issues and changes to supervisor on regular basis
- Sprayed walls with waterproof compound
- Set ladders, scaffolds and hoists in place for taking supplies to roofs
- Promoted shop safety by working in a safe manner
- Accurately estimated time and materials costs for projects
- Operated a wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools
- Used hand tools to change worn cutting tools
- Loaded and unloaded building materials used for construction.
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Resume Overview
School Attended
- Augusta State University
- Greenbrier High School
Job Titles Held:
- Tier 2 Customer Service Representative
- Clinical Research Associate
- Sales Associate
- Lab Researcher
- Customer Service
- Apprentice
Degrees
- Bachelor of Science
- High School Diploma
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