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Termite Specialist Resume Example

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TERMITE SPECIALIST
Summary

Hardworking and reliable Termite Specialist with strong ability in pest control. Highly organized, proactive and punctual with team-oriented mentality. Versatile Termite Specialist with results-driven and focused approach to pest control. Skilled leader, planner and problem-solver with 2-year career in pest control. Known for excellent attention to detail and great work ethic.

Skills
  • Schematics interpretation
  • Maintenance and repair
  • System installations
  • HVAC systems
  • Quantitative skills
  • Experience in leadership
  • Improvement plan knowledge
  • Content management expertise
  • Program evaluation
  • Ability to analyze reports
  • Training & Development
  • Computer skills
  • People skills
  • Communication
  • Coordination
  • Basic math
  • Working collaboratively
Experience
Termite Specialist , Terminix, August 2019-CurrentBoone, NC
  • Provided advanced support for projects with strong documentation, reporting and customer service skills.
  • Recorded and reported job-related activities, findings, discrepancies and decisions.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Listened to clients' needs and assisted with identifying and securing appropriate services.
  • Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Enabled sales growth by highlighting features and benefits of company offerings to customers.
  • Stayed up to date on latest market trends, standard practices and compliance requirements in pest control.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Identified operational and performance issues and worked with managers to resolve concerns.
Store Manager, Dollar General, August 2017-August 2019Boone, NC
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Developedand optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Worked closely with District Manager to formulate and build store brand and strategy.
  • Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Reduced process lags by effectively managing several employees for productivity, efficiency and improvement.
  • Implemented succession planning by training and developing several associates into leadership positions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained, evaluated performance and enforced disciplinary actions for several associates.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Oversaw all store operations while generating a decent amount in monthly sales.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Interviewed, hired, supervised and trained several employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
Stock Room Associate, Walmart, August 2013-August 2017Boone, NC
  • Palletized products for shipping or transfer to sales floor.
  • Used accurate and efficient storage procedures to shelve new merchandise and returned items.
  • Replenished inventory with focus on addressing customer needs.
  • Performed daily inventory cycle counts and assisted with full audits.
  • Read and adhered to supervisor instructions and printed pull sheets.
  • Verified product numbers with scanners and manual tracking.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Bent, lifted, opened, and moved different products weighing up to 80 pounds.
  • Helped customers load bulky and heavy items into vehicles after purchase.
  • Unloaded incoming trucks and stocked merchandise in correct storage areas.
  • Checked online order receipts for customers and retrieved merchandise shipped to store location.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Kept stockroom clean and neat for maximum productivity.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Education and Training
GEDCCC&TI, , BooneMarch 2018
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals monthly
  • Recognized as Employee of the month for outstanding performance and team contributions.
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Resume Overview

Companies Worked For:

  • Terminix
  • Dollar General
  • Walmart

School Attended

  • CCC&TI

Job Titles Held:

  • Termite Specialist
  • Store Manager
  • Stock Room Associate

Degrees

  • GED

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