LiveCareer-Resume

teller teller lead back up resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Intelligent Customer Service Associate with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Skills
  • Excellent communication skills and written
  • Consumer Banking
  • Scheduling
  • Cash Handling
  • Cash Management
  • Product Sales
  • Sales Reporting
  • Customer Complaint Resolution
  • Transaction Processing
  • Invoice Preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Receiving support
  • Administrative support
  • Money handling abilities
  • Creative problem solving
  • Team leadership and supervision
  • Teller support
  • Teller transactions
  • Backing up accounts receivable
  • Backup Procedures
  • Backup and restoration procedures
  • Leadership and supervision
Work History
10/2018 to Current Teller / Teller Lead Back Up El Pollo Loco Holdings | Aliso Viejo, CA,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Prepared an variety of different written communications, reports and documents to ensure smooth operations.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Received and processed stock into inventory management system.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed and maintained courteous and effective working relationships.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
01/2017 to 01/2018 Cashier Red Robin International, Inc. | Falls Church, VA,
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
01/2017 to 01/2018 Server Olive Garden | City, STATE,
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Prepared beverages and filled food orders for customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Prepared beverages and filled food orders for customers
01/2011 to 01/2017 Cashier/ Food Prep Taco Bell | City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed inventory counts and ordered merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
  • Followed food preparation and storage guidelines established by Health Department.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Transferred supplies and equipment between storage and work areas to expedite food preparation.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and concerns to support positive customer experiences
Education
Expected in 06/2015 Diploma | Culinary Arts Frankford High School, Philadelphia, PA GPA:

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Resume Overview

School Attended

  • Frankford High School

Job Titles Held:

  • Teller / Teller Lead Back Up
  • Cashier
  • Server
  • Cashier/ Food Prep

Degrees

  • Diploma

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