Telecommunications Technician Resume Example Missouri State University

TELECOMMUNICATIONS TECHNICIAN

Professional Summary

Adept at working in wide range of inside and outside environments to deliver services to customers. Capable of setting up system components and network settings. Good documentation and time management abilities. Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of dynamic team. Network Administrator with extensive experience with Oracle High Availability environments, implementation and management. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced with over 5+ years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Troubleshooting problems
Educating customers
Documenting activities
Configuring equipment
Repairing systems
Safety practices
Excellent problem-solving abilities
Network maintenance

Remote access technology
QA tools
Network upgrades
Excellent diagnostic skills
Excellent communication skills
Website and portal monitoring
Website maintenance

Work History

Telecommunications Technician, 09/2011 to 12/2017
Missouri State University – Springfield , MO

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Set up networks and computers for business and residential customers.
Coordinated installation of all new users and relocations of existing users.
Installed and configured new devices and system components.
Read blueprints and schematics to correctly place equipment.
Responded to service requests during and after business hours.
Researched and recommended network and data communications hardware and software.
Worked closely with network administrators and server engineers to ensure quality service.
Provided methodologies for object-oriented software development and efficient database design.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Recommended network security standards and upgrades to management.
Established compatibility with third party software products by developing program for modification and integration.
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Designed and implemented new server standards for core business services.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
Aligned office departments and increased inter-department communication and data sharing.

Material Handler, 08/1999 to 02/2011
Catalent Pharma Solutions, Inc. – Nebraska , IN

Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.
Kept storage areas organized, clean and secure to fully protect company assets.
Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Transported inventory items to appropriate locations.
Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Accurately read blueprints and job specifications to plan completion and estimate costs of each job.
Prevented load shifting or damage by using bracing and strapping techniques.
Used hand-held scanners and physical logs to accurately track item movements.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Reviewed inventory reports and activity to ensure correct documentation.
Monitored production schedule to keep proper amount of inventory on hand.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Loaded, unloaded and sorted cargo as part of accurate and efficient within a 12 hr shift shipments.
Loaded, unloaded and sorted cargo as part of accurate and efficient 12 hrs shift of shipments.
Received and unpacked shipments and new equipment as directed.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Removed jams and unblocked conveyor system to maintain flow of goods.
Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
Operated equipment while observing standard safety procedures.
Installed protective devices on or around products to prevent damage during transport.
Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
Removed debris and hazardous materials from area to avoid contaminating items.
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Packed items into appropriate containers for shipment.
Performed cycle counts and inventory control to accurately track product levels.
Operated trowels and sponges to apply grout between joints of tiles and bricks.
Demonstrated and applied product knowledge of all company items.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Assisted operators with workload during busy periods, developing new skills in while boosting warehouse efficiency.
Attached identifying tags to containers to mark with identifying shipping information.
Organized inventory to ensure efficient location of merchandise.
Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Efficiently prepared job sites by removing debris and setting up materials and tools.
Cleaned warehouse areas to maintain safety and efficiency.
Managed warehouse operations and verified proper shipment procedures.

Table Busser, 06/1996 to 08/1999
Texas Roadhouse Holdings Llc – Bethlehem , PA

Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
Supported servers by responding to guest needs and retrieving items.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Removed debris and trash from dining area to keep rooms clean and fresh for guests.
Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Greeted customers and answered any questions.
Ensured exceptional guest experiences through attentive service.

Server, 05/1995 to 08/1999
B & K Rootbeer Stand – City , STATE

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Bussed and reset 4+ tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Served needs of more than multiple customers in busy environment.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma: 06/1999
Warsaw Community High School - City, State

Associate of Arts: Medical AssistingIvy Tech Community College of Indiana - City

Resume Overview

School Attended

Warsaw Community High School
Ivy Tech Community College of Indiana

Job Titles Held:

Telecommunications Technician
Material Handler
Table Busser
Server

Degrees

High School Diploma : 06/1999
Associate of Arts : Medical Assisting

Telecommunications Technician Resume Example

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