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Telecommunications Technician Resume Example

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TELECOMMUNICATIONS TECHNICIAN
Summary

Experienced Production Manager with talent for leading team members and supervising production. Strong knowledge of problem-solving and team productivity. Communicative and team-oriented with proficiency in Distributor One Software. Proven history of fostering quality managerial skills to meet team, individual and management objectives.

Skills
  • Maintaining components
  • Instructing customers
  • Diagnosing issues
  • Writing reports
  • Configuring devices
  • Installing equipment
  • Safety awareness
  • Supervision
  • Project organization
  • Planning and coordination
  • Process improvement
  • Problem resolution
  • Customer service
  • MS Office
  • Inventory management
  • Organization
  • Administrative support
  • First Aid/CPR
  • Team building
  • Team management
  • Relationship development
  • Operational improvement
  • Business operations
Experience
Telecommunications Technician|Smart Link - Brooksville, FL|01/2020 - 08/2020
  • Performed wireless telecom small cell construction.
  • Distributed antenna systems construction, testing and integration
  • DC Power installation, modification, and upgrade.
  • Responsible for continuing to expand knowledge base and performing mid-to-high skilled tasks to install, de-install, maintain, and repair wireless telecommunications equipment and systems.
  • Construction of towers Supervisory role Travel involved Communication and coordination with cell phone companies.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Installed, set up and repaired devices and system components.
  • Anticipated and analyzed common connectivity workflow problems.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
Warehouse Manager|AME - Brooksville, FL|12/2019 - 01/2020
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Trained staff on material handling processes to reduce shipping times.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Used logistic appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
Sales/Driver|Advance Auto Parts - Spring Hill, FL|08/2019 - Current
  • Assist clients Drive to deliver store goods Stocking shelves.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Confirmed all product displays met company specifications regarding placement, date codes and pricing.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Communicated clearly for solid connections with established customers to promote new products.
  • Achieved consistently high customer scores due to exceptional service.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
Shop Manager|Monster Transmission & Performance - Brooksville, FL|01/2014 - 12/2019
  • Responsible for overseeing 70+ employees.
  • Retained OSHA knowledgeable and compliant.
  • Responsible for the payroll for my employees.
  • Became well versed in R & R, parts inventory, road testing transmissions, dispatch, sales, customer service, negotiation with vendors, transmissions, and torque converters.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees how to meet operational and shop floor goals with proactive strategies.
  • Scheduled, trained and coached over 70 employees to maximize performance in production, revenue generation and daily tasks.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, production environment.
Education and Training
2013Diploma
Accomplishments
  • Forklift/Heavy Machinery, current Lockout Tagout, current Hydraulic Machines, current Vacuum Machinery, current For additional references, or for any letters of recommendation, please feel free to ask.
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Resume Overview

Companies Worked For:

  • Smart Link
  • AME
  • Advance Auto Parts
  • Monster Transmission & Performance

Job Titles Held:

  • Telecommunications Technician
  • Warehouse Manager
  • Sales/Driver
  • Shop Manager

Degrees

  • Diploma

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