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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
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  • single:
Professional Summary

Seasoned 25 year US Army Telecommunication Network Manager who is highly adept at complex problem solving. Extremely organized and successful at managing multiple teams simultaneously. Manages Transmissions systems and applies standards, principles, theories, concepts, and techniques of technical domains across multiple platforms. Subject Matter Expertise (SME) in the design, development, delivery and maintenance of training curriculums for the War-Fighter Readiness systems . Computer knowledge includes Microsoft Word, Excel, PowerPoint, Access, Outlook and Internet Explorer. Currently maintains a Department of Defense Secret Security Clearance.

Skills
  • Plans/Engineers and Implements Local/Long-Haul Communications Networks
  • Complex Technical Issue Resolver
  • Satellite Communications
  • Projects/Logistics Management
  • Team Player
  • 4G LTE Networks
  • Excellent Coaching/Mentoring Abilities
  • Excellent Verbal/Written Communication Skills
  • Strong Organization Skills
  • Risk Management
  • Superb Time Management Skills
  • Quality Assurance and Control
Work History
Telecommunications Specialist, 06/2018 - Current
Evangelical Community Hospital Lewisburg, PA,

Assigned as Master -Telephone Controls Officer responsible for the following:

  • Functions as the Master- Telephone Controls Officer for the 21st TSC and serves as a BlackBerry-Unified Endpoint Management (UEM) Administrator, Purebred Administrator and Defense Enterprise Provisioning Online (DEPO) Administrator providing customers with connectivity and access to telephone services that include Defense Red Switch Network (DRSN), commercial phone lines and long-haul communications.
  • Provides direct, comprehensive telecommunications support for the entire 21st Theater Sustainment Command footprint to include CG, DCG, Primary Staff and all G1/2/3/4/5/6/7/8/9 headquarters elements located on Panzer Kaserne, Kaiserslautern, Germany.
  • Additionally provides direct support to all subordinate Brigades (30th Medical Brigade, 18th MP Brigade, 16th Sustainment Brigade and the Theater Logistic Support Center Europe (TLSC-E). Finally, direct telecommunications support is provided for all ATLANTIC RESOLVE and NATO KFOR rotations to include the Area Support Group (ASG) Poland, ASG Balkans located at Camp Bondsteel in Kosovo, and the ASG Black Sea, located in Romania and Bulgaria.
  • Support to over 10,000 customers with VoIP, Mobile and SMART phones purchasing, provisioning, issuing and maintenance of over 500 Telecommunications related equipment to perform garrison and/or tactical operations.
Tactical Network Management Systems-Lead Fielder/Trainer, 05/2015 - 06/2018
LNO Inc. -US Army Communications-Electronics Command (CECOM) City, STATE,
  • Served as the Lead Fielder/Trainer of a Tactical Network Operations Management Systems (TNMS) War-Fighter Information Tactical (WIN-T) mobile training team performing related instructional and developmental duties traveling to various Continental United States (CONUS) and Outside Continental United States (OCONUS) locations to deliver hands-on training to Soldiers and DOD Civilians.
  • Additional responsibilities included conducting planning calls with Project Manager WIN-T in efforts to plan the training and fielding of TNMS equipment for the perspective units.
  • Taught Basic Network Cisco Routing, Network Management tools such as Simple Network Management Protocol community (SNMPc) and SolarWinds to US Army Soldiers.
  • Possessed robust Long Haul Communications knowledge of the following: Set-up, troubleshooting and understanding Line-of-sight (LOS), Microwave line of Sight (MLOS), Secure Mobile Anti-Jam Reliable Tactical Terminal (SMART-T), TROPO Scatter Communications, Linkway modem-Time Division Multiple Access (TDMA), Raydyne modem-Frequency Division Multiple Access (FDMA) and Network Centric Waveform (NCW) operations.
  • Knowledgeable in Secure Internet Protocol Router/Non-secure Internet Protocol Router Access Point (SNAP) ground satellite terminals, Very Small Aperture Terminal (VSAT).
Telecommunications Network Chief (Active Duty), 09/2013 - 09/2015
US Army City, STATE,
  • Served as supervisor for the Network Transport Team, Network Management Division, Cyber Leader College (CLC) Planned and Directed the revision of doctrine, development, resourcing, and scheduling for the Signal Basic Officer Leader Course (SBOLC) , the Signal Captains' Career Course (SCCC) and the Warrant Officers' Basic Course (WOBC) to include Student Handouts, Lesson Plans, Test Packages , Instructional Media Packages and was accountable for equipment valued at over $1 million dollars.
  • Provided training on Satellite Transportable Terminal (STT) Frequency Division Multiple Access (FDMA), Time Division Multiple Access (TDMA), Unit Hub Satellite Terminal (UHST), Global Broadcast System (GBS), Secure Mobile Anti-Jam Reliable Tactical Terminal (SMART-T), Line of Sight (LOS), Local Access Waveform (LAW), and Secure Wireless LAN (SWLAN) capabilities At-The-Halt (ATH) Utilizes Satellite, LOS and LAW capabilities On-The-Move (OTM) Multichannel Tactical Satellite (TACSAT), Virtual Local Area Network (VLAN) Architecture, Cisco Unified Communications Manager (CUCM), Virtual Machine (VM) Applications including VM Ware Workstation.
  • Instructed and mentored over 900 students annually; managed the instruction of student Officers in WIN-T Inc. I & II. Was directly accountable for the welfare of 5 Senior Non- Commissioned Officers, 2 Warrant Officers and 4 Civilian Department of Defense employees; .
  • Conducted installation and configuration of software updates as released and provided technical support for evaluation and deployment of software and hardware upgrades to the GBS Receive Suite. Ensured Signal Basic Officer Leader Course (SBOLC) curriculum was current to meet training objectives due to software updates and/or hardware changes. Supported operational testing, developmental testing, and Instructor and Key Personnel Training efforts.
  • Coordinated with Government customers to prepare and maintain TPF and NET plans for current and future systems. Created and customized training plans based on current systems, new system upgrades, and mission-specific requirements. Provided modernization instruction on the operations and maintenance of supported systems, standard and non-standard systems and equipment in classroom and field environments.
Education
Associate of Applied Science: Completed 57 credits toward AAS in Applied Technology, Expected in
-
Central Texas College - Killen, TX,
GPA:

Applied Technology

Achievements
  • Awarded the CIVILIAN SERVICE ACHIEVEMENT MEDAL- Instrumental member of the Coronavirus Response Operations for the G6, 21st Theater Sustainment Command.
  • Awarded the BRONZE STAR SERVICE MEDAL- Flawlessly organized and executed over 35 combat convoy security missions in Iraq under arduous conditions.
  • Awarded the MERITORIOUS SERVICE MEDAL- Led the formation of the Signal Retrograde Operations Center- Afghanistan.
  • Earned the GLEN E. MORRELL Award- Highest US Army Recruiting award for superior recruiting performance.

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School Attended

  • Central Texas College

Job Titles Held:

  • Telecommunications Specialist
  • Tactical Network Management Systems-Lead Fielder/Trainer
  • Telecommunications Network Chief (Active Duty)

Degrees

  • Associate of Applied Science

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