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technical coordinator development systems resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Resourceful and motivated Technical Coordinator with 20 years of experience providing complex technology planning, problem solving, implementation and training sessions. Highly experienced with database administration and processes to manage efficiencies for obtaining and recording philanthropic data and donations. Offers elevated level of data quality and electronic retention methods, as well as consistent improvement mentality. Highly effective facilitator and contributor to projects and collective team objectives involving multiple delivery networks, network securities, data governance and vendor management to achieve positive impact on outcomes. Demonstrates expertise in VDI, desktop, remote access, video training/conferencing, and database enhancements.

Skills
  • Blackbaud systems - Raiser’s Edge, BBMS, Luminate, NXT, and compatible Omatic systems.
  • Data Analysis\Database Administration\Data Management.
  • Elevated computer skills – Database (online and offline), MS 365 Suite – Microsoft Office, Teams, Outlook, and Adobe Acrobat Pro.
  • System setups and implementation – websites, merchant accounts, database plugins.
  • Work Planning and Prioritization\Complex Problem Solving.
  • Technology Implementation, testing and troubleshooting.
  • Training, customer needs assessment, and project management.
Experience
Technical Coordinator Development Systems, 2014 - Current
Yale New Haven Hospital City, STATE,
  • Lead administrator for all database-related systems including backend online programs such as Raiser’s Edge, Omatic, GiveSmart, Luminate, Donor Drive, CashPro banking, and Authorize.net.
  • Perform extensive database management, analysis, and quality control processes; systems support for hardware and software, with full project oversight and implementation for various programs and system development for department.
  • Manage offline, online, and paperless documentation policies. Led Development Systems section to a 98% electronic working environment.
  • Virtual training on all database and Development Systems related programs, software, and required protocols and procedures for all Development staff. Training done via multisession manner that offers full recaps with recordings for future training reference.
  • Design and produce data files, prospect files, reports, and complex global imports, exports, and system coding for full implementation of data analysis or stewardship. Includes standard reports, SQL queries and Crystal reports.
  • Project coordination and installation of desktop software and hardware, upgrades to commercial packages and re-integrate extensions, and customizations related to donor database systems. Collaborate with IT, server, and database teams, as necessary, for optimal operations of fundraising systems including their extensions to database applications.
  • Produce all financial reports for month-end, year-end, IRS 990 reporting, auditing requests, and other ad hoc requests. Coordinate with Finance departments on reconciliations and integrity of all gift transactions and postings.
  • Maintain current knowledge of federal, state, industry and organizational polices regarding gift management. Ensure compliance with charitable gift accounting principles and reporting standards as outlined by YNHHS, CASE, FASB, GAAP, and IRS as they pertain to gift acceptances, processing, and receipting for 501©3 organizational operations.
  • Point person and dedicated liaison to IT teams for all interface and technical related issues, and to Finance and Treasury for all financial, banking, and reporting.
  • Partner with Prospect Research and Development Officers on moves management, prospect screening codes, and recording of fundraiser performance metrics.
Manager Development Systems, 2009 - 2014
Yale New Haven Hospital City, STATE,
  • Managed a team responsible for processing and recording high volumes of donations, system filings, acknowledgments, and deposits with focus on efficiency and accuracy.
  • Full administration of database management and analysis, systems support for hardware and software, web page linking/mapping, and providing computer training and expertise for all areas of the Development Office department.
  • Oversaw all operations of the Development Systems donor database systems and its extensions/applications related to direct banking, data processes, and online initiatives. Developed specifications, programs, and documentation for system improvements and new applications.
  • Coordinated full installation of desktop installations and upgrades, as well as upgraded to all commercial software applications, extensions, and customizations.
  • Created custom data SQL queries and exports for all staff and external departments.
  • Provided project management for programs and system developments for the department.
  • Produced accurate and compliant financial statements, reports, documentation and budget frameworks. Reconciled and reviewed database reporting to tie with month, quarterly, and year-end financials in the accounting system.
  • Authored and implemented manuals for gift processing, reporting, moves management, and best practices.
Coordinator Gift Support Services, 2005 - 2009
Yale New Haven Hospital Saint Raphael Campus City, STATE,
  • Performed, or observed and audited, the entry of all gifts and pledges, including their collection, receipt, recording, acknowledgement, and filing. Included, but not limited to, online giving, stock gifts, estate gifts, payroll gifts, event sponsorships/donations, and grants.
  • Supervised the documentation, tracking and reporting of gifts and pledges, including annual appeal, memorial gifts, special and major individual, corporate and foundation gifts, capital campaign gifts and payroll deductions for internal and external department needs.
  • Created all report and SQL query generation and reports for the Development Office mailings for events, donor correspondence, holiday documents, event reporting, and annual statements.
  • Produced and reviewed all month/year end financial reports, department expense review.
  • Created and implemented best practices, gift entry procedures, Development Officer moves management policies, database integrity cleanup and gift acceptance policies.
  • Trained all department staff for the database and its extensions, offline gift entry, online giving entry, online system backend, moves management policies, prospect reporting, and financial reporting.
  • Performed customer service to donors, grateful patients /families, fundraising staff and YNHH departments/Delivery Networks.
  • Served as a point of reference for technical issues and acted as liaison to IT, Server, and Treasury departments; and provided exemplary assistance and insight for those using the internal systems.
Gift Support Services Assistant, 2002 - 2005
Yale New Haven Hospital City, STATE,
  • Financial administration related to the receipt, recording, acknowledgment, deposit, and reporting of all philanthropic donations.
  • Ensured the integrity of the fundraising database through accurate and timely data entry, routine data review and maintenance.
  • Maintained constituent relations by communicating with donors and various hospital departments. Assisted in the organization of fundraising events.
  • Provided support for the Coordinator, Gift Support and Development officers.
Accounting Secretary, 2000 - 2002
MultisessionFrancis X. Conlon & Co., PC City, STATE,
  • Administrative support to four staff accountants, monitoring a multiple line telephone system and maintaining corporate client records.
  • Produced correspondence to clients and various government agencies.
  • Processed statements and researched data necessary for quarterly and yearly tax returns.
  • Managed all accounts payable.
  • Completed and filed requirements for Estate closings and assisted in yearly audits of credit unions, organizations, and corporations.
  • Communicated with supply vendors.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Accomplishments included the creation of electronic templates for financial statements and corresponding notations, and the reorganization of the corporate client filing system.
Education and Training
Medical Assistant/Secretary: , Expected in 1996
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Stone Academy - Hamden - West Haven, CT
GPA:
Status -
High School Diploma: , Expected in 1992
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Lyman Hall High School - Wallingford, CT
GPA:
Status -
Accomplishments
  • Implemented full electronic filing system and retention policy with efforts toward efficiency and cost-savings.
  • Led project to complete a full database system merge after organization acquisition.
  • Implemented online training sessions for incoming and existing staff members to ensure zero drop in outcomes during Covid staffing changes and staffing shortages.
  • Project management for full execution of a urgent remote move for 25 staff members. Included various hardware complexities and implementation training for VPN, VDI, and Remote Desktop accessibilities.
Certifications
  • Blackbaud University - bCRE, Raiser's Edge Database Administration
  • Blackbaud University - SAP Crystal Reports XI Certificate
  • CareerTrack - Microsoft Excel
  • Yale New Haven Health, Institute for Excellence - YNHHS New Manager Program Certificate, Managing for Excellence, High-Reliability Organization.
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Resume Overview

School Attended

  • Stone Academy - Hamden
  • Lyman Hall High School

Job Titles Held:

  • Technical Coordinator Development Systems
  • Manager Development Systems
  • Coordinator Gift Support Services
  • Gift Support Services Assistant
  • Accounting Secretary

Degrees

  • Medical Assistant/Secretary
  • High School Diploma

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