Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Detail-oriented Tech Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Analytical Tech Support effective at technical support and reporting. Highly computer-savvy. Customer Service Representative focused on resolving user software inquiries across a variety of platforms seeking to bring outstanding technical knowledge to a rapidly growing startup.
Oral and Written Communication L1 Tech Support (1 year), Microsoft Office (4 years), Negotiation (7 years), Sales force (1 year)
Customer service expert
Skilled at mediation
Knowledgeable in Mac systems
Expert in disaster recovery
Adobe and Adobe Flash proficiency
Proficient in Norton Antivirus software
Coursework includes Java and Visual Basic
Tech Support L1, 04/2016
to Current Telenetwork Inc – San Marcos,
TeleNetwork Technical Support Work @ Home Charlotte, NC.
Personal or professional experience troubleshooting computer networks;.
Understanding of TCP/IP protocols and Internet connectivity;.
Strong knowledge of customer-support standards and processes, including problem resolution;.
Knowledge of networking firmware, software, and hardware, including port forwarding, MAC filtering, and
advanced wireless network setup.
Seasonal Customer Service, 10/2014
to 07/2017 Teletech@ Home – Charlotte,
Salesforce to access Citrix, IC Client, Jabber AnswerXchnage, Smart look.
Assist customers with Intuit Turbo Tax Online and Desktop troubleshooting regarding tax software.
Address Taxation after e-filing with Intuit Turbo Tax software and Upsell Business Online Banking.