(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable customer satisfaction.

  • Agile (SCRUM)
  • Waterfall
  • SDLC
  • MS Office
  • MS Visio
  • MS OneNote
  • Axure
  • JIRA
  • UML
  • AppDynamics
  • Identity Access Management
  • Qlikview
  • CA Workload Automation AE
  • SQL Server
  • Windows
  • Mac
CTECHI Sparta, NJ , Expected in 06/2011 Business Analyst Certificate of Completion : Business Analyst - GPA :
Work History
Securitas Security Services Usa, Inc. - Systems Operations Engineer (CIO CCIBT &OHOT)
Casa Grande, AZ, 09/2020 - Current
  • Led Application Migration and Business Continuity Plan (BCP) event for new applications.
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications (Joint Application Development sessions).
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Provided daily support with escalated ticket resolution (JIRA) and liaised with business and technical leads to build trusting relationships.
  • Identified root causes of recurring problems to implement effective solutions.
  • Analyzed applications and recommended necessary upgrades and patches.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
  • Created and maintained SharePoint site for production support team.
General Dynamics - Systems Support Analyst 4 (CIO CCIBT &OHOT)
Bayview, ID, 10/2019 - 09/2020
  • Created reports in Excel and Tableau to keep track of vulnerabilities for multiple projects.
  • Worked closely with Application Team and Technology Managers to manage and track progress for multiple projects/events.
  • Provided technical support for computer-related problems through email, telephone and hands-on support.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Designed and developed schema data models.
  • Conducted Joint Application Development (JAD) sessions.
  • Created various Excel documents and Tableau dashboards to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Developed database objects, including tables, views and materialized views using SQL.
  • Identified and documented detailed business rules and use cases based on requirements analysis.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
Rutgers Cancer Institute Of New Jersey - Business Analyst
City, STATE, 05/2016 - 10/2019
  • Streamlined techniques to support agile methodology implementations (SDLC process).
  • Worked with business team to understand requirements and needs of potential customers and target market.
  • Actively participated with business owner, stakeholders and management team to identify scope and prepare BRD, Use Case, User Story, and Activity Diagrams to further develop Technical Requirements and/or Functional Specifications.
  • Interacted with end users and project business sponsors to determine, document, and obtain sign-off of business requirements.
  • Reported and tracked defects with reference to severity and types using JIRA.
  • Conducted Joint Application Development (JAD) sessions with project leads and stakeholders.
  • Prepared projects related presentations and provided progress reports to higher management and stakeholders using MS Office and MS OneNote.
  • Work closely with Quality Assurance lead to develop detailed Test Plan and Test Cases.
  • Participated in development of Training Materials for new technology and organized user Training.
ExamOne, A Quest Diagnostics - Requirements Analyst
City, STATE, 06/2011 - 05/2016
  • Worked with functional owner, project manager, and technical teams to document product's vision and project's scope.
  • Worked closely with senior management and end users to identify business requirements & created clear documentation in Jira.
  • Created UML use case diagrams and activity diagrams.
  • Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC process.
  • Created and verified user stories and use case specifications.
  • Worked with QA to develop Test Plans and Test Cases for functional and integration testing.
  • Maintained requirements traceability information to track requirements coverage.
  • Worked closely with project manager, stakeholders and business analyst to define: test scope, gap analysis, risk analysis, and test dependency.
  • Involved in preparation of test data required for executing test cases.
  • Coordinated UAT testing activities and report progress.
  • Tracked defects and facilitated defect review meetings with team leads.
  • Worked with clients and stakeholders in gathering requirements while adhering to SDLC.
  • Performed GAP analysis on current system and created report for business and technical teams.
  • Communicated all bug issues with technical teams and followed through bug life cycle process.

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  • Systems Operations Engineer (CIO CCIBT &OHOT)
  • Systems Support Analyst 4 (CIO CCIBT &OHOT)
  • Business Analyst
  • Requirements Analyst


  • Business Analyst Certificate of Completion

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