Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable customer satisfaction.
TOOLS AND TECHNICAL SKILLS
Agile (SCRUM)
Waterfall
SDLC
MS Office
MS Visio
MS OneNote
Axure
JIRA
UML
AppDynamics
Identity Access Management
Qlikview
CA Workload Automation AE
SQL Server
Windows
Mac
Education
CTECHI Sparta, NJ , Expected in 06/2011 – –Business Analyst Certificate of Completion :Business Analyst - GPA:
Work History
Securitas Security Services Usa, Inc. - Systems Operations Engineer (CIO CCIBT &OHOT) Casa Grande, AZ, 09/2020 - Current
Led Application Migration and Business Continuity Plan (BCP) event for new applications.
Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications (Joint Application Development sessions).
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
Provided daily support with escalated ticket resolution (JIRA) and liaised with business and technical leads to build trusting relationships.
Identified root causes of recurring problems to implement effective solutions.
Analyzed applications and recommended necessary upgrades and patches.
Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
Created and maintained SharePoint site for production support team.
General Dynamics - Systems Support Analyst 4 (CIO CCIBT &OHOT) Bayview, ID, 10/2019 - 09/2020
Created reports in Excel and Tableau to keep track of vulnerabilities for multiple projects.
Worked closely with Application Team and Technology Managers to manage and track progress for multiple projects/events.
Provided technical support for computer-related problems through email, telephone and hands-on support.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Answered and triaged requests for assistance in order to provide top-notch support.
Designed and developed schema data models.
Conducted Joint Application Development (JAD) sessions.
Created various Excel documents and Tableau dashboards to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Developed database objects, including tables, views and materialized views using SQL.
Identified and documented detailed business rules and use cases based on requirements analysis.
Participated in requirements meetings and data mapping sessions to understand business needs.
Rutgers Cancer Institute Of New Jersey - Business Analyst City, STATE, 05/2016 - 10/2019
Streamlined techniques to support agile methodology implementations (SDLC process).
Worked with business team to understand requirements and needs of potential customers and target market.
Actively participated with business owner, stakeholders and management team to identify scope and prepare BRD, Use Case, User Story, and Activity Diagrams to further develop Technical Requirements and/or Functional Specifications.
Interacted with end users and project business sponsors to determine, document, and obtain sign-off of business requirements.
Reported and tracked defects with reference to severity and types using JIRA.
Conducted Joint Application Development (JAD) sessions with project leads and stakeholders.
Prepared projects related presentations and provided progress reports to higher management and stakeholders using MS Office and MS OneNote.
Work closely with Quality Assurance lead to develop detailed Test Plan and Test Cases.
Participated in development of Training Materials for new technology and organized user Training.
ExamOne, A Quest Diagnostics - Requirements Analyst City, STATE, 06/2011 - 05/2016
Worked with functional owner, project manager, and technical teams to document product's vision and project's scope.
Worked closely with senior management and end users to identify business requirements & created clear documentation in Jira.
Created UML use case diagrams and activity diagrams.
Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC process.
Created and verified user stories and use case specifications.
Worked with QA to develop Test Plans and Test Cases for functional and integration testing.
Maintained requirements traceability information to track requirements coverage.
Worked closely with project manager, stakeholders and business analyst to define: test scope, gap analysis, risk analysis, and test dependency.
Involved in preparation of test data required for executing test cases.
Coordinated UAT testing activities and report progress.
Tracked defects and facilitated defect review meetings with team leads.
Worked with clients and stakeholders in gathering requirements while adhering to SDLC.
Performed GAP analysis on current system and created report for business and technical teams.
Communicated all bug issues with technical teams and followed through bug life cycle process.
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