systems engineer ii resume example with 14+ years of experience
Systems Engineer, with 10 years of experience as a Military IT Analyst, committed to performing as the subject matter expert concerning troubleshooting, and repair of information and network technology systems. Functional knowledge regarding the design and implementation of network infrastructure. Experienced in the traige and repair of Microsoft Virtual environments, including practical hands-on knowledge of SQL and Oracle databases. Expert in the triage, assignment, and the process of resolving support cases via Help Desk management software, phone and email. Experience involving the triage of SDWAN-firewall support devices and services. Ability to demonstrate proficiency with monitoring and reporting network resources to include bandwidth usage. Competent in the understanding of logical routing, switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus. Knowledgeable regarding TCP/IP, routing protocols, L2/L3 switches, with extensive literacy of Windows, systems. Expert level knowledge of Cloud Applications that include (AWS, Box, Google Apps, Office 365) 8 years of experience leading design, testing and system integration. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents for customers and internal operations.
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- Experienced, in troubleshooting, deploying and maintaining, Microsoft enterprise and SMB level products which include Azure, Active Directory, Group Policy, DNS, Print Server features.
- Ability to demonstrates expert level knowledge regarding deployment or transition to Google workspace and GSuite business products
- Extensive hands on experience with deployment of Microsoft Azure environments, Windows virtual servers.
- Executes remote and on-site installation, upgrade, integration, testing and troubleshooting of clients core products, to include Disaster Recovery and Replication Software.
- Demonstrate ability to troubleshoot and configure HL7 interfaces.
- Can also perform basic SQL queries necessary to capture data needed to resolve technical issues
- Investigates and resolves issues on customer's network and IT estates using agreed troubleshooting methodologies, regarding on premise hardware and data center environments
- Manages support requests to enable fast resolution exceeding end-user expectations, with technical support efforts regarding electronic medical record software,
- Microsoft Business 365, and Google Workspace applications.
- Utilizes a vast central document repository, to ensure current troubleshooting methods and knowledge are shared across the engineering team
- Experienced in supporting planning and execution of network uplifts requiring internet circuit and hardware upgrades.
- Daily responsibilities include Tier I-II level LAN, SDWAN, technical support, finding resolutions on a wide range of network technologies such as OSPF, EIGRP, BGP, and VPN.Knowledge using Fortigate, Meraki, Sonicwall firewalls.
- Knowledgeable with Unifi network controller appliances used to monitor network traffic, and respond to offline remote hardware.Experience configuring and deploying VPN and other access management software utilized to access enterprise networks.
- Configures network analysis tools and virtual load balancer software to direct network traffic efficiently to support 250 remote users across 3 countries
- Monitors network performance to identify and optimize the system infrastructure and conduct auditing for bandwidth utilization and application performance.
- Proficient with installation and improving overall network security and access management procedures.
- Expert level knowledge regarding malware and ransomware detection software.
- Served as a Technical Expert, providing world class technical support to Apple business customers, aiding owners in getting quick, efficient support
- Instrumental in troubleshooting and evaluating repair solutions concerning Apple products
- Expert at utilizing vast knowledge of Information Technology devices, IT systems, and knowledge of current Apple technology to assist customers
- Possess all ACMT AppleCare
- Mac Technician and ACiT Apple Certified iOS Technician certifications
- Applied technical knowledge and incorporate changes from senior staff to design robust improvements to centralized Apple repair Team.
- Functioned as a government IT Professional and computer systems expert, providing technical and customer support for four United States Army organizations
- Six years of extensive proficiency operating
- Remedy Incident Management Software, responding to over 200 recurrent service tickets, maintaining a digital help desk platform, that significantly increased workforce capability
- Planned and provided organizational assessments and resolution of software defects for standard computer usage, to include,
- Microsoft Office Suite and other Microsoft applications for government and commercial communications systems
- Diligently participated in staff supervision, implementation and design of all network and intranet services
- Exercised understanding of military financial budgets to pinpoint the best possible resources for future completion of military application and hardware design projects efficiently, while staying within financial guidelines
- Verified, supervised and executed organizational level quality assurance programs for network, computer, and commercial communications equipment and designs.
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Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Systems Engineer II
- Technical Expert
- Technical Support Engineer
Degrees
- B.S
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