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Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation, and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Experience
01/2021 to CurrentSystems Engineer IRtx | Maywood, CA,
Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
Tested systems during each step of implementation and deployment processes.
Developed and tested company-wide servers for printing, file storage and applications.
Supported Windows 10, MECM(SCCM), MS Office Suite, VPN, TCP/IP, DNS, network infrastructure, VOIP, and utilizing in depth hardware/software skills.
Administered active directory users, and group policies as well as local disk decryption and local firewalls.
Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
Created automation scripts in batch files and PowerShell to improve effectiveness and efficiency of software installation.
07/2019 to 06/2020Lead IT AnalystHoneywell | Charlotte, NC,
Supported 500 stores and 2,500 In-Store computers, Touch Kiosk systems, Point-of-Sale systems activities including user support, OEM hardware maintenance and Ingenico Credit Card reader devices.
Excelled in TCP/IP network, hardware, and software configuration and troubleshooting, testing and distribution of POS system software.
Administered and maintained anti-virus and anti-malware software on end-user computing devices to monitor alerts and review and resolve malware incidents.
Created Power Shell automations to simplify problem determination with a recording of corresponding documentation in the Confluence database.
Monitored network operations to identify performance, capacity and utilization issues.
05/2017 to 07/2018Service Desk Specialist IBankers Trust | Ames, IA,
Analyzed, prioritized, researched and solved IT problems to achieve complete resolution for customers with minimal productivity loss.
Performed functional troubleshooting steps through remote access and provided detailed resolution steps when resolving an incident or request to all callers with the goal of providing a high level of first call resolution and provided functional escalation to the appropriate groups and internal team members as dictated by priority
Experienced in the health care setting and knowledge of using Electronic Health Record clinical workflow while supporting 30+ organization applications and proactively monitored ticket queue and effectively categorized work by the urgency in order to meet resolution timelines
Utilized Active Directory password resets, installed software updates and configured printers remotely, assisted customers on solving hardware issues over the phone.
Education and Coursework
Expected in 05/2017Bachelor of Science | Information Systems Development And ImplementationEast Carolina University, Greenville, NCGPA:
Telecommunications and Networked Systems
Modernized, organized and presented a synopsis of a current network design used by an Eye Care Company with the project team.
Created a report of the current network diagram and risk assessment with supporting description of the network hardware and software.
Designed the proposal of budget and greater features of network architecture.
Web Application Development
Produced a full analysis of a local e-commerce website and stated improvements based on its business industry, marketing, user experience, platform, and architecture using HTML and CSS.
Decision Modeling in MS Excel
Experienced in spreadsheet analytic tools and risk solver platform and business decisions modeling; Created pivot charts and decision trees to make optimal and efficient decisions based on case studies.
The Great Harvest Bread Company- implemented a business C# application in a team project using MS SQL Server database in which one could insert, update, delete, query information into the data grid view, create reports, and forecast business cost; organized customer, employee, and product information for a business case using Visio.
Contributed 120+ hours on the project SDLC with different roles as a Team Manager, Business Analyst, Systems.
Analyst, Database and Program Coordinator; created SQL inventory tracking application and modernized business system to go paperless.
Skills
Cloud Skills
Language/Software applications
Hardware/Operating System
Networking
Project Management
Activities and Honors
NCAA Division I Varsity Athletics
East Carolina Men's Swimming Team
Served as team captain utilizing leadership and motivation skills.
Contributed over 110+ hours on community service: Volunteer, Special Olympics North Carolina, Elmhurst Elementary school, Swim Across America, Relay for Life.
Certifications
AWS Certified Developer – Associate [verify] Feb 2021 – Feb 2024
AWS Certified Solutions Architect – Associate [verify] Oct 2020 – Oct 2023
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