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Systems Engineer with career experience in IT and systems development, including project leadership and system implementation. Promotes and maintains high standard of customer service at all times. I plan to search for opportunities to further my career as an IT graduate and develop my technological knowledge that fits my personality and style.
- Customer Service
- Sales
- Supervision
- Time Management
- Inventory restocking
- Logging information
- Software installations
- Issue resolution
- Technical support
- Operating systems
- Programming and design skills
- Excellent problem solving skills
- Online learning
- Information security
- GUI and tools
- Web applications
- Information technology
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- Structured query language (SQL) amateur
- Computers and electronics
- Decision making
- Strong analytical skills
- Microsoft proficiency
- Multitasking ability
- Communication and Team Collaboration
- Technical Documentation and Reporting
- Troubleshooting and Diagnosis
- Client Service and Support
- Code Development
- Critical Thinking
- Computer Skills
- Data Management
- Relationship Building
- Working Collaboratively
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Systems Engineer, 07/2020 - Current
Abbott Laboratories – Clearwater, FL,
- Build and complete data migration uploads
- Create data normalization workbooks for clients
- Complete data migration testing
- Manage data migration changes and project activities and communicate with impacted associates or clients
- Provide tier 1 troubleshooting and issue resolution for data migration uploads
- Tested systems during each step of implementation and deployment processes.
- Recommended improvements to technical practices to enhance operations.
- Wrote technical documentation for use in training manuals and support materials.
Customer Service Associate, 08/2018 - 05/2020
Wawa, Inc. – Seat Pleasant, MD,
- All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need
- Being friendly and professional, and engaging customers to help with project needs and answer questions
- Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up
- Engaging in safe work practices and encouraging others to do the same
- Deliver excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers
- Overall, most of this associate's time is spent interacting with our customers and ensuring they receive the best possible shopping and project planning experience
- Educated customers on special pricing opportunities and company offerings
- Consulted with customers regarding product or service needs, addressing all concerns
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Supervisor/Kitchen Manager, 02/2017 - 07/2018
Oberweis Dairy – Champaign, IL,
- Supervision of Children Time Management with Customers
- Cash-control measures: Since you maybe responsible for opening and closing the park, employees must be able to handle large amounts of money
- You are required to cash in tills, cash out tills, create deposits, and be aware of basic cash-handling procedures
- Responding to all injuries/incidents: All employees should respond quickly after an accident has occurred in order to accurately complete incident reports
- Employees should always involve the manager on duty who will have basic training in first-aid procedures so that they can clean small open wounds, apply bandages, and provide ice
- Completing incident reports: Any incident or injury that occurs at the park should have an incident report as a reference in the event that the injured patron takes any legal action
- Opening/closing the park: Once trained, all employees may help or be in charge of opening/closing periods
- All employees will ensure that the park is ready for operation by checking cleanliness, equipment operation, cash levels, and daily staff assignments
- Inventory management: Wristbands, socks, T-shirts, cleaning supplies, and party supplies should be accounted for weekly to ensure that stock levels are adequate for the expected park traffic
- Conflict resolution: When a customer is upset for any reason, staff members should immediately ask for a shift lead to get involved
- Shift leads should interact with upset customers appropriately to resolve any issues onsite
- Maintaining a safe environment: The primary responsibility of a team member is to maintain a safe environment
- Team members must remain engaged and focused, particularly while supervising the arena
- Providing a pleasant experience: Team members are expected to always treat park guests with respect and to exhibit exceptional customer service to help all guests have a pleasant, positive experience
- Maintaining a clean environment: Team members are responsible for maintaining a clean park environment by completing assigned daily and weekly janitorial duties.
Crew Member, 06/2014 - 07/2016
BOJANGLES – City, STATE, - Organized and restock supplies to support operations and team
productivity
- Cleaned and washed equipment to maintain excellent functionality and
productivity
- Accepted and processed payments via credit card and cash daily
- Entered orders into computer system to send order details to kitchen,
mentioning customer special requests and food allergies in person
- Handled escalated customer complaints to provide full resolutions and
promote loyalty
- Being helpful to the customers regarding the product, clarifying customers
doubts related on the product, handling cash related work, and most
importantly remaining cheerful throughout the day.\
- Very efficient and have the ability to think fast.
Bachelor of Science: Information Technology, Informational Technology, Sports Studies, Expected in 05/2020
-
COASTAL CAROLINA UNIVERSITY - Myrtle Beach, SC,
GPA:
- Major in Informational Technology
- Minor in Sports Science
- Cum laude graduate
- 3.5 GPA
- Completed coursework in Computer Science, Information Systems and Exercise and Sports Science, and Recreation and Sports Management
- Dean's List Honoree Spring 2019
- Dean's List Honoree Fall 2018
- Dean's List Honoree Spring 2018
- Dean's List Honoree Spring 2017
- Pell Grant Recipient
- SC Life Scholarship Recipient
- SC Life Enhancement Scholarship Recipient
- Coastal Carolina Men's Club Basketball Member
High School Diploma: , Expected in 06/2016
-
JessicaEastside High School - Taylors, SC,
GPA:
- 3.6 GPA
- Ranked in Top 20% of class
- Palmetto Fellow Recipient
- Athlete Recipient
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/Jessica-Claire-a2765b161/
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