LiveCareer-Resume

systems engineer resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Systems Engineer with career experience in IT and systems development, including project leadership and system implementation. Promotes and maintains high standard of customer service at all times. I plan to search for opportunities to further my career as an IT graduate and develop my technological knowledge that fits my personality and style.

Skills
  • Customer Service
  • Sales
  • Supervision
  • Time Management
  • Inventory restocking
  • Logging information
  • Software installations
  • Issue resolution
  • Technical support
  • Operating systems
  • Programming and design skills
  • Excellent problem solving skills
  • Online learning
  • Information security
  • GUI and tools
  • Web applications
  • Information technology
  • Structured query language (SQL) amateur
  • Computers and electronics
  • Decision making
  • Strong analytical skills
  • Microsoft proficiency
  • Multitasking ability
  • Communication and Team Collaboration
  • Technical Documentation and Reporting
  • Troubleshooting and Diagnosis
  • Client Service and Support
  • Code Development
  • Critical Thinking
  • Computer Skills
  • Data Management
  • Relationship Building
  • Working Collaboratively
Experience
Systems Engineer, 07/2020 - Current
Abbott Laboratories Clearwater, FL,
  • Build and complete data migration uploads
  • Create data normalization workbooks for clients
  • Complete data migration testing
  • Manage data migration changes and project activities and communicate with impacted associates or clients
  • Provide tier 1 troubleshooting and issue resolution for data migration uploads
  • Tested systems during each step of implementation and deployment processes.
  • Recommended improvements to technical practices to enhance operations.
  • Wrote technical documentation for use in training manuals and support materials.
Customer Service Associate, 08/2018 - 05/2020
Wawa, Inc. Seat Pleasant, MD,
  • All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need
  • Being friendly and professional, and engaging customers to help with project needs and answer questions
  • Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up
  • Engaging in safe work practices and encouraging others to do the same
  • Deliver excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers
  • Overall, most of this associate's time is spent interacting with our customers and ensuring they receive the best possible shopping and project planning experience
  • Educated customers on special pricing opportunities and company offerings
  • Consulted with customers regarding product or service needs, addressing all concerns
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Supervisor/Kitchen Manager, 02/2017 - 07/2018
Oberweis Dairy Champaign, IL,
  • Supervision of Children Time Management with Customers
  • Cash-control measures: Since you maybe responsible for opening and closing the park, employees must be able to handle large amounts of money
  • You are required to cash in tills, cash out tills, create deposits, and be aware of basic cash-handling procedures
  • Responding to all injuries/incidents: All employees should respond quickly after an accident has occurred in order to accurately complete incident reports
  • Employees should always involve the manager on duty who will have basic training in first-aid procedures so that they can clean small open wounds, apply bandages, and provide ice
  • Completing incident reports: Any incident or injury that occurs at the park should have an incident report as a reference in the event that the injured patron takes any legal action
  • Opening/closing the park: Once trained, all employees may help or be in charge of opening/closing periods
  • All employees will ensure that the park is ready for operation by checking cleanliness, equipment operation, cash levels, and daily staff assignments
  • Inventory management: Wristbands, socks, T-shirts, cleaning supplies, and party supplies should be accounted for weekly to ensure that stock levels are adequate for the expected park traffic
  • Conflict resolution: When a customer is upset for any reason, staff members should immediately ask for a shift lead to get involved
  • Shift leads should interact with upset customers appropriately to resolve any issues onsite
  • Maintaining a safe environment: The primary responsibility of a team member is to maintain a safe environment
  • Team members must remain engaged and focused, particularly while supervising the arena
  • Providing a pleasant experience: Team members are expected to always treat park guests with respect and to exhibit exceptional customer service to help all guests have a pleasant, positive experience
  • Maintaining a clean environment: Team members are responsible for maintaining a clean park environment by completing assigned daily and weekly janitorial duties.
Crew Member, 06/2014 - 07/2016
BOJANGLES City, STATE,
  • Organized and restock supplies to support operations and team productivity
  • Cleaned and washed equipment to maintain excellent functionality and productivity
  • Accepted and processed payments via credit card and cash daily
  • Entered orders into computer system to send order details to kitchen, mentioning customer special requests and food allergies in person
  • Handled escalated customer complaints to provide full resolutions and promote loyalty
  • Being helpful to the customers regarding the product, clarifying customers doubts related on the product, handling cash related work, and most importantly remaining cheerful throughout the day.\
  • Very efficient and have the ability to think fast.
Education and Training
Bachelor of Science: Information Technology, Informational Technology, Sports Studies, Expected in 05/2020
-
COASTAL CAROLINA UNIVERSITY - Myrtle Beach, SC,
GPA:
Status -
  • Major in Informational Technology
  • Minor in Sports Science
  • Cum laude graduate
  • 3.5 GPA
  • Completed coursework in Computer Science, Information Systems and Exercise and Sports Science, and Recreation and Sports Management
  • Dean's List Honoree Spring 2019
  • Dean's List Honoree Fall 2018
  • Dean's List Honoree Spring 2018
  • Dean's List Honoree Spring 2017
  • Pell Grant Recipient
  • SC Life Scholarship Recipient
  • SC Life Enhancement Scholarship Recipient
  • Coastal Carolina Men's Club Basketball Member
High School Diploma: , Expected in 06/2016
-
JessicaEastside High School - Taylors, SC,
GPA:
Status -
  • 3.6 GPA
  • Ranked in Top 20% of class
  • Palmetto Fellow Recipient
  • Athlete Recipient
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-a2765b161/

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Resume Overview

School Attended

  • COASTAL CAROLINA UNIVERSITY
  • JessicaEastside High School

Job Titles Held:

  • Systems Engineer
  • Customer Service Associate
  • Supervisor/Kitchen Manager
  • Crew Member

Degrees

  • Bachelor of Science
  • High School Diploma

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