Systems Engineer with career experience in IT and systems development, including project leadership and system implementation. Promotes and maintains high standard of customer service at all times. I plan to search for opportunities to further my career as an IT graduate and develop my technological knowledge that fits my personality and style.
Skills
Customer Service
Sales
Supervision
Time Management
Inventory restocking
Logging information
Software installations
Issue resolution
Technical support
Operating systems
Programming and design skills
Excellent problem solving skills
Online learning
Information security
GUI and tools
Web applications
Information technology
Structured query language (SQL) amateur
Computers and electronics
Decision making
Strong analytical skills
Microsoft proficiency
Multitasking ability
Communication and Team Collaboration
Technical Documentation and Reporting
Troubleshooting and Diagnosis
Client Service and Support
Code Development
Critical Thinking
Computer Skills
Data Management
Relationship Building
Working Collaboratively
Experience
Systems Engineer, 07/2020 - Current Abbott Laboratories – Clearwater, FL,
Build and complete data migration uploads
Create data normalization workbooks for clients
Complete data migration testing
Manage data migration changes and project activities and communicate with impacted associates or clients
Provide tier 1 troubleshooting and issue resolution for data migration uploads
Tested systems during each step of implementation and deployment processes.
Recommended improvements to technical practices to enhance operations.
Wrote technical documentation for use in training manuals and support materials.
Customer Service Associate, 08/2018 - 05/2020 Wawa, Inc. – Seat Pleasant, MD,
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need
Being friendly and professional, and engaging customers to help with project needs and answer questions
Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up
Engaging in safe work practices and encouraging others to do the same
Deliver excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers
Overall, most of this associate's time is spent interacting with our customers and ensuring they receive the best possible shopping and project planning experience
Educated customers on special pricing opportunities and company offerings
Consulted with customers regarding product or service needs, addressing all concerns
Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Supervisor/Kitchen Manager, 02/2017 - 07/2018 Oberweis Dairy – Champaign, IL,
Supervision of Children Time Management with Customers
Cash-control measures: Since you maybe responsible for opening and closing the park, employees must be able to handle large amounts of money
You are required to cash in tills, cash out tills, create deposits, and be aware of basic cash-handling procedures
Responding to all injuries/incidents: All employees should respond quickly after an accident has occurred in order to accurately complete incident reports
Employees should always involve the manager on duty who will have basic training in first-aid procedures so that they can clean small open wounds, apply bandages, and provide ice
Completing incident reports: Any incident or injury that occurs at the park should have an incident report as a reference in the event that the injured patron takes any legal action
Opening/closing the park: Once trained, all employees may help or be in charge of opening/closing periods
All employees will ensure that the park is ready for operation by checking cleanliness, equipment operation, cash levels, and daily staff assignments
Inventory management: Wristbands, socks, T-shirts, cleaning supplies, and party supplies should be accounted for weekly to ensure that stock levels are adequate for the expected park traffic
Conflict resolution: When a customer is upset for any reason, staff members should immediately ask for a shift lead to get involved
Shift leads should interact with upset customers appropriately to resolve any issues onsite
Maintaining a safe environment: The primary responsibility of a team member is to maintain a safe environment
Team members must remain engaged and focused, particularly while supervising the arena
Providing a pleasant experience: Team members are expected to always treat park guests with respect and to exhibit exceptional customer service to help all guests have a pleasant, positive experience
Maintaining a clean environment: Team members are responsible for maintaining a clean park environment by completing assigned daily and weekly janitorial duties.
Crew Member, 06/2014 - 07/2016 BOJANGLES – City, STATE,
Organized and restock supplies to support operations and team
productivity
Cleaned and washed equipment to maintain excellent functionality and
productivity
Accepted and processed payments via credit card and cash daily
Entered orders into computer system to send order details to kitchen,
mentioning customer special requests and food allergies in person
Handled escalated customer complaints to provide full resolutions and
promote loyalty
Being helpful to the customers regarding the product, clarifying customers
doubts related on the product, handling cash related work, and most
importantly remaining cheerful throughout the day.\
Very efficient and have the ability to think fast.
Education and Training
Bachelor of Science: Information Technology, Informational Technology, Sports Studies, Expected in 05/2020 - COASTAL CAROLINA UNIVERSITY - Myrtle Beach, SC, GPA:
Major in Informational Technology
Minor in Sports Science
Cum laude graduate
3.5 GPA
Completed coursework in Computer Science, Information Systems and Exercise and Sports Science, and Recreation and Sports Management
Dean's List Honoree Spring 2019
Dean's List Honoree Fall 2018
Dean's List Honoree Spring 2018
Dean's List Honoree Spring 2017
Pell Grant Recipient
SC Life Scholarship Recipient
SC Life Enhancement Scholarship Recipient
Coastal Carolina Men's Club Basketball Member
High School Diploma: , Expected in 06/2016 - JessicaEastside High School - Taylors, SC, GPA:
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