systems engineer resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Forward-thinking and self-motivated professional offering more than ten (10) years of experience working in fast-paced environments while contributing quick and accurate management through attention to detail. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Honorable years of military service provided a reputation for excellence and high-quality service while building a strong team through communication and collaborative abilities. Proven leader with an ability to effectively multi-task in a demanding fast-paced environment while mastering new technology.

  • Citrix
  • VMware
  • Virtualization
  • Windows Server
  • Azure
  • PowerShell
  • Cisco Blade Servers
  • Active Directory
  • Group Policy
  • DNS
  • DHCP
  • Technical support
  • Problem-solving
  • System administration
  • Troubleshooting
  • Project Management
  • Attention to Detail
  • Writing and Running Scripts
  • Technical Analysis
  • Network Infrastructure Administration
  • Business Analysis
  • Operating Systems
  • Employee Training
  • Product Development
  • Data Collection and Analysis
  • User Support
  • Hardware and Software Installation
  • Cloud Computing
  • Software Testing
  • Infrastructure Tracking
  • Technical Support
  • Process Documentation
  • Organizational Improvement
  • Standard Operating Procedures
  • Requirements Gathering
  • Design and Implementation
  • Complex Project Delivery
  • Customer Service
Work History
02/2019 to Current Systems Engineer Millennium Engineering And Integration | Alexandria, VA,
  • Manage over 1,000 Windows Server/Epic Hyperspace VMs via Citrix PVS and VMware vSphere across 3 data centers (on-prem and Microsoft Azure). Update Citrix vDisks via normal and versioning methods.
  • Manage over 100 Citrix published applications utilizing Citrix Studio, Citrix StoreFront, and Citrix Workspace.
  • Manage all VMs hosted on Cisco UCS B-Series Blade Servers utilizing Citrix Director and SolarWinds Orion.
  • Utilize Hitachi and PURE storage.
  • Windows Updates managed with Ivanti.
  • Manage weekly reboots and other tasks via task scheduling and PowerShell.
  • Utilize a weekly change control process.
  • Familiar with IIS/certificates.
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Wrote and maintained custom scripts to increase system efficiency and optimal performance.
09/2015 to 02/2019 Desktop Support Engineer Prosper Marketplace Inc | San Francisco, CA,
  • Managed over 16,000 workstations via SCCM, Active Directory, Group Policy, and DNS.
  • Managed software deployments and Windows updates via SCCM.
  • Managed over 2,000 corporate phones via Microsoft Intune/Azure AD.
  • Managed device IP addresses via Infoblox.
  • Managed Epic workstation and printer records.
  • Managed Epic printers and drivers via Epic print servers.
  • Managed over 4,000 network printers via Printer Logic.
  • Managed all network HP Thin Clients via HP Device Manager.
  • Utilized PowerShell and scripting.
  • Managed all desktop knowledge articles via ServiceNow.
  • Managed over 1,000 iPads and Apple TVs via Jamf.
  • Managed process for all Network events.
04/2014 to 08/2015 IT Support Technician Capital Vacations | Lawrenceville, GA,
  • Resolved over 100 outstanding tickets during first 6 months.
  • Responsible for IT Help Desk and resolving any tickets that are submitted.
  • Installed Windows operating systems and software including Windows 8.
  • Configured VOIP phones and managed users with Interactive Intelligence.
  • Managed users and computers in Active Directory and Exchange Server 2010.
  • Migrated servers from 2003/2008 to 2012 R2.
  • Utilized DHCP console, DNS, and Group Policy Management.
  • Imaged laptops and desktops.
  • Installed and managed printers.
  • Managed VMs with VMware vSphere.
  • Configured iPhones and managed Verizon business lines.
  • Utilized Backup Exec, Veeam, and Yosemite applications.
  • Managed Barracuda spam filter.
  • Experience with Windows Server.
04/2008 to 12/2016 Information Systems Technician Supervisor U.S. Navy | City, STATE,
  • TS/SCI Security Clearance achieved and maintained.
  • Directly supported the Chief of Naval Operations in the Navy Operations Center, Pentagon.
  • Installed and configured Microsoft Windows XP, Vista and 7 operating systems.
  • Provided dedicated information systems technical support to over 50 personnel in a highly dynamic and fast-paced 24/7 environment.
  • Maintained 40 critical information systems ensuring uninterrupted connectivity.
  • Installed and configured computer application and operating software, computer and network equipment, external peripherals, print services and virus scanners.
  • Performed daily tests to ensure all mission critical systems were fully operational.
  • Scheduled and coordinated video teleconferences on multiple different VTC platforms
  • Maintained and inventoried media and technical library.
  • Safeguarded and handled communication and security materials.
  • Directly supervised and trained multiple personnel.
  • Provided technical guidance and training to officer and enlisted personnel on various systems and standard operating procedures.
Expected in to to | Computer Science DigiPen Institute of Technology, Redmond, Washington, GPA:
Expected in to to | Computer Technology Purdue University, West Lafayette, Indiana, GPA:

Citrix CCA-V (In Progress)

Jamf Certified Tech

ITIL Foundation

Administering System Center Configuration Manager and Intune

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • DigiPen Institute of Technology
  • Purdue University

Job Titles Held:

  • Systems Engineer
  • Desktop Support Engineer
  • IT Support Technician
  • Information Systems Technician Supervisor


  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: