LiveCareer-Resume

systems engineer resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Forward-thinking and self-motivated professional offering more than ten (10) years of experience working in fast-paced environments while contributing quick and accurate management through attention to detail. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Honorable years of military service provided a reputation for excellence and high-quality service while building a strong team through communication and collaborative abilities. Proven leader with an ability to effectively multi-task in a demanding fast-paced environment while mastering new technology.

Skills
  • Citrix
  • VMware
  • Virtualization
  • Windows Server
  • Azure
  • PowerShell
  • Cisco Blade Servers
  • Active Directory
  • Group Policy
  • DNS
  • DHCP
  • Technical support
  • Problem-solving
  • System administration
  • Troubleshooting
  • Project Management
  • Attention to Detail
  • Writing and Running Scripts
  • Technical Analysis
  • Network Infrastructure Administration
  • Business Analysis
  • Operating Systems
  • Employee Training
  • Product Development
  • Data Collection and Analysis
  • User Support
  • Hardware and Software Installation
  • Cloud Computing
  • Software Testing
  • Infrastructure Tracking
  • Technical Support
  • Process Documentation
  • Organizational Improvement
  • Standard Operating Procedures
  • Requirements Gathering
  • Design and Implementation
  • Complex Project Delivery
  • Customer Service
Work History
02/2019 to Current Systems Engineer Millennium Engineering And Integration | Alexandria, VA,
  • Manage over 1,000 Windows Server/Epic Hyperspace VMs via Citrix PVS and VMware vSphere across 3 data centers (on-prem and Microsoft Azure). Update Citrix vDisks via normal and versioning methods.
  • Manage over 100 Citrix published applications utilizing Citrix Studio, Citrix StoreFront, and Citrix Workspace.
  • Manage all VMs hosted on Cisco UCS B-Series Blade Servers utilizing Citrix Director and SolarWinds Orion.
  • Utilize Hitachi and PURE storage.
  • Windows Updates managed with Ivanti.
  • Manage weekly reboots and other tasks via task scheduling and PowerShell.
  • Utilize a weekly change control process.
  • Familiar with IIS/certificates.
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Wrote and maintained custom scripts to increase system efficiency and optimal performance.
09/2015 to 02/2019 Desktop Support Engineer Prosper Marketplace Inc | San Francisco, CA,
  • Managed over 16,000 workstations via SCCM, Active Directory, Group Policy, and DNS.
  • Managed software deployments and Windows updates via SCCM.
  • Managed over 2,000 corporate phones via Microsoft Intune/Azure AD.
  • Managed device IP addresses via Infoblox.
  • Managed Epic workstation and printer records.
  • Managed Epic printers and drivers via Epic print servers.
  • Managed over 4,000 network printers via Printer Logic.
  • Managed all network HP Thin Clients via HP Device Manager.
  • Utilized PowerShell and scripting.
  • Managed all desktop knowledge articles via ServiceNow.
  • Managed over 1,000 iPads and Apple TVs via Jamf.
  • Managed process for all Network events.
04/2014 to 08/2015 IT Support Technician Capital Vacations | Lawrenceville, GA,
  • Resolved over 100 outstanding tickets during first 6 months.
  • Responsible for IT Help Desk and resolving any tickets that are submitted.
  • Installed Windows operating systems and software including Windows 8.
  • Configured VOIP phones and managed users with Interactive Intelligence.
  • Managed users and computers in Active Directory and Exchange Server 2010.
  • Migrated servers from 2003/2008 to 2012 R2.
  • Utilized DHCP console, DNS, and Group Policy Management.
  • Imaged laptops and desktops.
  • Installed and managed printers.
  • Managed VMs with VMware vSphere.
  • Configured iPhones and managed Verizon business lines.
  • Utilized Backup Exec, Veeam, and Yosemite applications.
  • Managed Barracuda spam filter.
  • Experience with Windows Server.
04/2008 to 12/2016 Information Systems Technician Supervisor U.S. Navy | City, STATE,
  • TS/SCI Security Clearance achieved and maintained.
  • Directly supported the Chief of Naval Operations in the Navy Operations Center, Pentagon.
  • Installed and configured Microsoft Windows XP, Vista and 7 operating systems.
  • Provided dedicated information systems technical support to over 50 personnel in a highly dynamic and fast-paced 24/7 environment.
  • Maintained 40 critical information systems ensuring uninterrupted connectivity.
  • Installed and configured computer application and operating software, computer and network equipment, external peripherals, print services and virus scanners.
  • Performed daily tests to ensure all mission critical systems were fully operational.
  • Scheduled and coordinated video teleconferences on multiple different VTC platforms
  • Maintained and inventoried media and technical library.
  • Safeguarded and handled communication and security materials.
  • Directly supervised and trained multiple personnel.
  • Provided technical guidance and training to officer and enlisted personnel on various systems and standard operating procedures.
Education
Expected in to to | Computer Science DigiPen Institute of Technology, Redmond, Washington, GPA:
Expected in to to | Computer Technology Purdue University, West Lafayette, Indiana, GPA:
Certifications

Citrix CCA-V (In Progress)

Jamf Certified Tech

ITIL Foundation

Administering System Center Configuration Manager and Intune

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Resume Overview

School Attended

  • DigiPen Institute of Technology
  • Purdue University

Job Titles Held:

  • Systems Engineer
  • Desktop Support Engineer
  • IT Support Technician
  • Information Systems Technician Supervisor

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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