Quality-driven Systems Engineer with diverse industry experience in banking, healthcare, insurance and government. Career experience in IT and systems development, include but not limited to quality assurance, project leadership, systems implementation, and systems administration. Experienced in the full system development life-cycle.
Deep analytical background with the ability to quickly comprehend new
technologies. Excellent teamwork skills and the ability to thrive in fast-paced environments.
Proficient or familiar with a vast array of technologies and concepts, including, but not limited to Windows Server Administration (2003 - 2012 R2), Active Directory, DNS, DHCP, SQL Clustering, Microsoft Exchange 2003 - 2013, VMware vSphere, LAN/WAN Administration, Firewalls, Spam\Web Filters, Backup Solutions, Citrix Xen App, Citrix Web Interface, Citrix NetScaler, Security, Disaster Recovery, High Availability, Data Centers, Application Support, and Anti-Virus.
070-410 Installing and Configuring Windows Server 2012
070-411 Administering Windows Server 2012
070-412 Configuring Advanced Windows Server 2012
Kansas City Business Journal 2014 Rising Star Award
Cerner CorporationKansas City, KSSystems Engineer
Support the infrastructure for client teams in aspects of Windows Servers, Active Directory, DNS, Failover Clustering, and VMware Virtualization for production and test environments.
Participated in Windows Server and VMware tuning for optimal performance.
Identifiey where applications or hardware are having performance/reliability issues; then analyze, research, architect and propose a method to correct issues.
Provided appropriate documentation to clients to support the Cerner system, database setup, and testing processes.
Providing technical leadership to others based on knowledge appropriate to the areas of technical specialization.
Engage on problems/projects of moderate scope focusing on system stability, reliability, and longevity.
NetStandard IncOverland Park, KSSystems Engineer
Maintained and troubleshot systems such as Windows Servers, Active Directory, monitoring, backups, Exchange, DNS, SPAM filtering, firewalls, switches, applications, etc.
Researched, designed, and implemented infrastructure enhancements/upgrades that improved customer performance, stability, reliability, and longevity.
Evaluated and reconstructed the Quarterly Review Process for keeping devices up to date within the environment.
Diagnosed system issues, predicted future trends, made recommendations and implemented client solutions.
Administered systems, reviewed logs, diagnosed and corrected issues, updated and patched systems and built new systems as required.
Monitored system performance and acted proactively in assessing and providing recommendations for improvement of assigned systems and technologies.
Patched and updated assigned systems.
Performed physical racking and cabling of various infrastructure components.
Maintained and enhanced assigned systems for a variety of different vendor products including backup, performance management, network security, network services, etc.
Held personal and administrative skills, such as initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing solution deployment.
Ensured that change control, processes and/or procedures are followed and that configuration documentation is completed when systems are deployed or modified.
Configured and maintained Desktop and Laptop Images through Windows Deployment Services.
Worked with the Core Services team to monitor and respond to events in order ensure client system uptime and stability.
Participated in a rotating 24x7x365 On-Call support role.
Maintained detailed utilization and time tracking.
Followed change management, security and other organizational processes as required.
Provided guidance, training, mentoring and coaching to team members in order to ensure continuity of knowledge and staff development.
Tier I Service Desk / Datacenter Technician
Supported the client's environment in all aspects including but not limited to the desktop, network equipment, servers, and firewalls.
Worked to either resolve the issue being faced by the customer, or escalate the issue to either the Service Coordinator, or in-house engineering support, as appropriate, in a timely manner (specified by ITIL guidelines).
Entered information into CRM and service management software systems, including detailed information regarding the issue and its resolution, following documented Service Desk operating procedures.
Prepared regular feedback and reports for NetStandard leadership and customers (varying formats as appropriate) on status, revisions and final outcome of all issues.
Learned fundamental operations of commonly used software, hardware, and other equipment, as well as specific applications used by established customers, and designated for support under the Service Desk offering for that customer.
Attend provided Service Desk training sessions; used any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills.
Assisted the engineering and service delivery teams for designated customers by contributing knowledge of, and Servicing to revise, network documentation.
Reviewed and took action on Datacenter incident reports.
Performed Datacenter facility inspections.
Rotated and documented customer backup tape drives.
Racked and configured hardware used in the Datacenter.
Ran cables and cross-connects for Datacenter connectivity.
Education and Training
University of PhoenixKansas City, MOBachelor of Applied Science: Information Technology - Information Security SystemsGPA: GPA: 3.89Information Technology - Information Security Systems GPA: 3.89
ITT-Technical UniversityKansas City, MOAssociate of Applied Science: Information Technology - Computer Network SystemsGPA: GPA: 4.0Information Technology - Computer Network Systems GPA: 4.0
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Companies Worked For:
University of Phoenix
Job Titles Held:
Tier I Service Desk / Datacenter Technician
Bachelor of Applied Science : Information Technology - Information Security Systems Associate of Applied Science : Information Technology - Computer Network Systems
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