Systems Engineer Resume Example Iconma, L.L.C.

SYSTEMS ENGINEER

Professional Experience

Iconma, L.L.C.Urbana , MDSystems Engineer07/2015 to Current

Responsible for the daily, weekly, and monthly activities required to keep a client system running at peak performance.
Perform a variety of technical tasks, in addition to following all process and procedures, escalating issues, and creating/updating all documentation necessary.
Strong understanding of core Microsoft technologies including Windows Server and Active Directory as well as core networking concepts and troubleshooting skills.
Support the infrastructure for client teams in aspects of Windows Servers, Active Directory, DNS, Failover Clustering, and VMware Virtualization.
Identify where applications or hardware is having performance/reliability issues; analyze and architect a proposed method to correct issues.
Provide appropriate documentation to clients to support the Cerner system and database setup and testing processes.
Provide support for testing and conversion activities.
Provided project status reports.
Work in accordance with corporate and organizational security policies and procedures.
Understanding personal role in safeguarding corporate and client assets.
Taking appropriate action to prevent and report any compromises of security within scope of role.
Adhere to applicable client access, PECA, CHIA, client notification, and change management policies and procedures.
Continue to obtain a deep understanding of applications and/or hardware in order to install it appropriately to meet the requirements of the client and engagement.
Provide technical leadership to others based on knowledge appropriate to the areas of technical specialization.
Engage on problems/projects of moderate scope, analyzing a variety of factors and solutions.

Iconma, L.L.C.WA, StateSystems Engineer06/2012 to 07/2015

Intermediate to experienced IT generalist who administered systems, reviewed logs, diagnosed and corrected issues, updated and patched systems and built new systems as required.
Held personal and administrative skills, such as initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing solution deployment.
Maintained and troubleshot systems such as Windows Servers, Active Directory, monitoring, backups, Exchange, DNS, SPAM filtering, firewalls, switches, applications, etc.
Researched, architected, and implemented infrastructure enhancements/upgrades that improved customer performance, reliability, and longevity.
Evaluated and reconstructed the Quarterly Review Process for keeping devices up to date within the environment.
Diagnosed system issues, predicted future trends, made recommendations and implemented client solutions.
Monitored system performance and acted proactively in assessing and providing recommendations for improvement of assigned systems and technologies.
Patched and updated assigned systems.
Performed physical racking and cabling of various infrastructure components.
Maintained and enhanced assigned systems for a variety of different vendor products including backup, performance management, network security, network services, etc.
Ensured change control, processes, and procedures are followed and that configuration documentation is completed when systems are deployed or modified.
Configured and maintained Desktop and Laptop Images through Windows Deployment Services.
Worked with the Core Services team to monitor and respond to events in order ensure client system uptime and stability.
Participated in a rotating 24x7x365 On-Call support role.
Maintained detailed utilization and time tracking.
Followed change management, security and other organizational processes as required.
Provided guidance, training, mentoring and coaching to team members in order to ensure continuity of knowledge and staff development.

Tier I Service Desk / Datacenter Technician12/2009 to 06/2012

Supported the client's environment in all aspects including but not limited to the desktop, network equipment, servers, and firewalls.
Worked to either resolve the issue being faced by the customer, or escalate the issue to either the Service Coordinator, or in-house engineering support, as appropriate, in a timely manner (specified by ITIL guidelines).
Entered information into CRM and service management software systems, including detailed information regarding the issue and its resolution, following documented Service Desk operating procedures.
Prepared regular feedback and reports for NetStandard leadership and customers (varying formats as appropriate) on status, revisions and final outcome of all issues.
Learned fundamental operations of commonly used software, hardware, and other equipment, as well as specific applications used by established customers, and designated for support under the Service Desk offering for that customer.
Attend provided Service Desk training sessions; used any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills.
Assisted the engineering and service delivery teams for designated customers by contributing knowledge of, and Servicing to revise, network documentation.
Reviewed and took action on Datacenter incident reports.
Performed Datacenter facility inspections.
Rotated and documented customer backup tape drives.
Racked and configured hardware used in the Datacenter.
Ran cables and cross-connects for Datacenter connectivity.

Education

Associate of Applied Science:Information Technology - Computer Network SystemsDecember 2009ITT-Technical University, City, StateGPA: GPA: 4.0Information Technology - Computer Network Systems GPA: 4.0

Bachelor of Applied Science

Graduated:Information Technology - Information Security SystemsSeptember 2012University of Phoenix, City, StateGPA: GPA: 3.89Information Technology - Information Security Systems GPA: 3.89 Computer Skills Proficient or familiar with a vast array of technologies and concepts, including, but not limited to Windows Server Administration (2003 - 2012 R2), Active Directory, DNS, DHCP, SQL Clustering, Microsoft Exchange 2003 - 2013, VMware vSphere, LAN/WAN Administration, Firewalls, Spam\Web Filters, Backup Solutions, Citrix Xen App, Citrix Web Interface, Citrix NetScaler, Security, Disaster Recovery, High Availability, Data Centers, Application Support, and Anti-Virus.

Affiliations

Member of Alpha Beta Kappa National Technical Honors Society National Honors Society Kansas City Business Journal 2014 Rising Star Award

Skills

Active Directory, administrative skills, Anti-Virus, architect, Backup, cables, cabling, change management, Citrix, Clustering, coaching, hardware, conversion, CRM, client, clients, database, delivery, DHCP, Disaster Recovery, documentation, DNS, engineering support, Firewalls, ITIL, LAN, leadership, mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft technologies, Windows, multi-tasking, network security, network, networking, organizational, peak, performance management, policies, processes, Servers, SQL, staff development, switches, tape drives, time management, troubleshooting, upgrades, WAN, Windows Server

Resume Overview

School Attended

ITT-Technical University
University of Phoenix

Job Titles Held:

Systems Engineer
Tier I Service Desk / Datacenter Technician

Degrees

Associate of Applied Science : Information Technology - Computer Network Systems December 2009
Bachelor of Applied Science
Graduated : Information Technology - Information Security Systems September 2012

Systems Engineer Resume Example

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