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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

A self-motivated professional with the ability to quickly master new technology to drive process improvements. A strong team player with excellent communication and collaborative abilities.

Forward-thinking professional offering more than 15 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.

Skills
  • Scripting skills
  • TCP/IP protocol
  • Troubleshooting
  • SonicWall
  • Microsoft Exchange
Work History
Systems Engineer, 01/2015 to Current
Iconma, L.L.C.Cupertino, CA,
  • Administering a large enterprise Exchange cluster.
  • Manage and Maintain two separate large-scale Fortune 500 Exchange Enterprise 2010 domain environments.
  • Symantec Enterprise Vault 9.5 Manage and Maintain the archival of data in the mail store to keep the mail store at a manageable size.
  • React to system events for server resources and monitoring Transport queues to quickly resolve e-mail latency issues.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
Cernr Engineer, 01/2014 to 01/2015
Iconma, L.L.C.Chicago, IL,
  • Troubleshoot and maintain the inpatient electronic medical record system Manage IBM Websphere Application Server 8.5 farm Actively participated in the implementation and designed scripts for monitoring the P2Sentinel system which monitors access to patient data in Cerner to enforce HIPPA compliance IBM AIX Unix administration of backend Cerner nodes Managed Citrix Xen App farm using Citrix Provisioning Server and Power Capacity Management for administration of the Cerner front-end applications Worked closely with Cerner IRC and AMS to diagnose large customer issues.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
Systems Engineer, 01/2013 to 01/2014
Bel FuseLynbrook, NY,
  • Troubleshoot and maintain the inpatient electronic medical record system Manage IBM Websphere Application Server 7.0 & 8.5 farm IBM AIX Unix administration of backend Cerner nodes Managed Citrix Xen App farm for administration of the Cerner front-end applications Maintaining and troubleshooting 724, which is the backup system when the enterprise EMR system crashes to ensure a 100% uptime of patient's medical records.
  • Updating and maintaining the documentation of processes on a wiki website Administration of 30+ Windows 2003 Chart Servers Escalated issues to Cerner's IRC and worked with Spectrum Health's Cerner Analysts to resolve individual user issues.
Network Administrator, 01/2008 to 01/2013
Caci International Inc.Bangor, ME,
  • Solely manage and maintain 1000+ user environment running 2 Windows 2003 Active Directory environment and 3 Windows 2000 servers running various network services to teachers and students.
  • Changed network from a per-computer based policies to network group policies.
  • Performed all hardware upgrades and repairs on servers, desktops, and notebook computers.
  • Implemented an IP-Based Exacq network video surveillance system.
  • Implemented a WSUS Server.
  • Implemented Acronis Network Imaging & Symantec Ghost Solutions to allow PXE bootable reimaging of end-user workstations and allow deployment of software.
  • Converted servers from a physical server environment to a Citrix Xen Server virtual environment to allow them to have more servers with dedicated tasks to make their network more responsive and reliable.
  • Directly converted servers from physical to virtual for servers that were working fine and rebuilt servers that couldn't easily be converted.
Systems Network Engineer, 01/2008 to 01/2013
Heico CorporationCorona, CA,
  • Installing and troubleshooting various network technologies.
  • Windows Server 2000, 2003, & 2008 (AD, DHCP, DNS, Group Policy) Microsoft Exchange Server Windows Workstation Troubleshooting 3com Router and Switches configuring Blackberry Enterprise Server installation, upgrade, and troubleshooting Symantec Enterprise Anti-Virus Solutions Trend Worry-Free Enterprise Anti-Virus Solutions VMWare and Citrix Virtual Server Solutions Citrix XenApp Metaframe Server Administration Symantec Backup Exec monitoring and troubleshooting backup jobs.
Network Technician, 01/2004 to 01/2008
Corporate Technologies/ Computers, Products & ResourcesCity, STATE,
  • Steelcase Helpdesk and other various small companies support.
  • Worked on-site at Steelcase resolving first-level helpdesk problems troubleshooting remote connectivity issues, hardware and software issues.
  • Managed local area network, servers, and communications connections to remote locations.
  • Gained experience administering and troubleshooting Windows 2000 and 2003 networks.
  • Microsoft Exchange Server, Symantec Anti-Virus Corporate Edition, Symantec Backup Exec, What's Up network monitoring, VM Ware, Cisco PIX Firewalls, Cisco Routers, and Citrix Metaframe Server.
  • Received Award Excellence in Customer Satisfaction- 4th Quarter, 2005.
  • Worked on a project upgrading to Cisco 7960 desk phones and 7921 portable phones for the Executive community at Steelcase.
  • Worked with the Executives to make sure they knew how to work their new phones and Unity and Unified voicemail.
Techncin, 01/2002 to 01/2003
KforceCity, STATE,
  • Fifth Third Network Operations.
  • Provided network support and troubleshooting to Fifth Third Bank branches.
  • Managed Cisco routers, Paradyne 3610 and 3910, and communications connections to remote locations.
  • Troubleshooting Point-to-Point and Frame Relay Circuits.
Skills
3com, Active Directory, AD, IBM AIX, AIX, Anti-Virus, Backup Exec, backup, Cisco, Cisco Routers, Citrix, Citrix Metaframe, hardware upgrades, hardware, Customer Satisfaction, Database, desktops, DHCP, documentation, DNS, e-mail, Firewalls, Frame Relay, Ghost, Imaging, IP, local area network, notebook computers, Linux administration, Metaframe, access, Exchange, Microsoft Exchange Server, mail, Windows, Windows 2000, 2000, monitors, Enterprise, network support and troubleshooting, Network, networks, Oracle/SQL, policies, processes, PXE, repairs, Router, Routers, Servers, scripts, Switches, Symantec, phones, Trend, Troubleshoot, Troubleshooting, Unix, Unix administration, upgrading, upgrade, video, VM, website, IBM Websphere, Windows Server
Education
B.A.S: Computer Networking, Expected in 2006
Davenport University - Grand Rapids, MI
GPA:
Computer Networking Deans List Completed Oracle/SQL Database class as my capstone.
A.A: General Associates, Expected in 2004
Grand Rapids Community College - Grand Rapids, MI
GPA:
General Associates
Certifications

Cisco Certified Network Administrator, Cisco Systems, 2005
70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional, Microsoft Corporation, 2005
70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment, Microsoft Corporation, 2006
Network+, CompTIA, 2005
Servicing HP Desktop Products, Hewlett Packard, 2005
Servicing HP Mobile Computing Products, Hewlett Packard, 2005
Servicing HP Workstation Products, Hewlett Packard, 2005
A+ Certification, CompTIA, 2001
Cerner Millennium: System Engineer Jumpstart - System Troubleshooting and Performance Management, Cerner, 2014
Cerner Millennium: System Engineer Jumpstart - System Installation, Cerner, 2014
Cerner Millennium: System Engineer Jumpstart - System Maintenance, Cerner, 2014

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School Attended

  • Davenport University
  • Grand Rapids Community College

Job Titles Held:

  • Systems Engineer
  • Cernr Engineer
  • Systems Engineer
  • Network Administrator
  • Systems Network Engineer
  • Network Technician
  • Techncin

Degrees

  • B.A.S
  • A.A

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