Systems Engineer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Innovative Systems Engineer dedicated to delivering cutting-edge solutions to clients. Polished in providing strategic direction to engineering teams to develop and execute value-added technical solutions. Proficient in supporting networks (LAN, VPN, TCP/IP, remote connectivity), Platforms (Windows, Linux VMware), Hardware (PCs, laptops, telecommunications, printers, routers, modems) and software (MS Office, IM, VMware).

  • Client service and support
  • Vendor/partner relationshipsInfrastructure buildout
  • Hardware: PCs, Laptops, Telephone Systems, Printers, Routers, Modems
  • Networking: LAN & VPN / Remote Connectivity, TCP/IP
  • Platforms: Windows, Linux VMware
  • Software: MS Office (Word, Excel, Outlook, Access), Instant Messaging, VMware applications, Wireshark, Putty, TeamViewer
  • Browsers: Internet Explorer, Firefox, Chrome, Safari
09/2019 to Current
Systems Engineer Rsm Milwaukee, WI,
  • Works with administration and technical team members to prioritize and remediate technical support requests.
  • Manages tickets severity to scale and ensure optimal productivity.
  • Delegates and dispatches incoming requests to the appropriate parties.
  • Utilizes TeamViewer to provide onsite and remote support.
  • Diagnoses VOIP issues using Wireshark/Putty.
  • Collaborates with senior level engineers to generate solutions to clients’ needs.
  • Remotely diagnosing issue with virtual clusters.
  • Studies network security logs to identify and eliminate outside and internal threats.
  • Designs networks supporting [Number] users with firewalls, two-factor authentication and antivirus software.
  • Maintains and resolves issues with complex infrastructure through monitoring and troubleshooting.
  • Engineers, records and implements maintenance to complete system upgrades and improvements with update manager.
  • Completes verification and validation inspection to comply with service level agreements (SLAs).
  • Maintains strong knowledge of interfaces and regulatory guidelines through continuous training and education.
  • Identifies and resolves bottlenecks and hardware issues through troubleshooting techniques.
  • Applies system updates to reduce impact to efficiency and equipment.
  • Designs operational support system to monitor, control, analyze and manage computer network.
  • Develops and tests company-wide servers for printing, file storage and applications.
  • Inspects [System] for compliance with internal and regulatory security standards and verified presence and stability of safeguards on data integrity.
  • Designs, implements and deploys infrastructure systems across company networks.
  • Identifies departmental needs and suggests technical direction enhancements.
  • Assists remote employees and makes recommendations on handling system problems at home offices.
04/2019 to 09/2019
Desktop Support Specialist Flexera Washington, MN,
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Assessed operational data and configuration notes to maintain written end-user documentation.
  • Tracked hardware assets, ordering equipment to maintain accessible inventory.
  • Provided remote provisioning of [Product or Service] via [System] to maintain secure, consistent connectivity for remote workers.
  • Applied all internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
  • Furnished troubleshooting guidance for remote [Job title]s, researching unrecognized faults for possible solutions or root causes.
  • Communicated with [Job title] regarding IT strategy, support and execution to establish continuous operations blueprint.
  • Responded to [Number] individual tickets every week to provide end-user support on systems and software.
  • Responded to support tickets within [Timeframe] to improve customer service.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Oversaw and supported [Type] environments for on-site and virtual locations.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Repaired hardware components on networks, including firewalls, routers and [Type] devices.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Upgraded laptops/desktops, improving speed and performance.
05/2013 to 04/2019
Computer Helpdesk Technician NP Information Systems City, STATE,
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Managed user profiles, security access and shared file structures.
  • Managed IT setup and service requests for hardware, [Software] and [Software] for local and remote users.
Education and Training
Expected in 2012
High School Diploma:
Lindbergh High School - ,
  • Maggie Levack: (206) 948-5493 Coworker, IT Help
  • Dustin Rollins: (253) 227-2651 Supervisor, Engineer
  • Cyndy Grimm: (678) 923-3704, Client

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Resume Strength

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Resume Overview

School Attended
  • Lindbergh High School
Job Titles Held:
  • Systems Engineer
  • Desktop Support Specialist
  • Computer Helpdesk Technician
  • High School Diploma