Systems Engineer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Able to train users and configure protocols to maximize security, usability and performance. I am Offering 19 years of IT and Customer satisfaction experience. Before joining my IT dept I was already building custom desktops and helping to maintain our facilities IT needs. I ran a successful warehouse as their Assistant Manager and facilitated the IT needs as well giving outstanding customer service to internal and external customers. I was then promoted to IT where my duties included internal software support, coding and Application bugs/errors. As well as one off data dumps using SQL. I would love you my knowledge and expertise to Grady Hospital.

  • Hardware and software installations
  • User training expertise
  • Technical support knowledge
  • Proficient in Windows, prophet 21, Cisco, SSMS, TSQL, EDI, B2B, Altova Mapper Tool and Citrix
  • Production support
  • Customer Focused
  • Data Analysis
  • Agile methodology and Kanban project management
  • Training delivery
  • Troubleshooting
  • DevOps principles
  • Remote access technology
Work History
04/2020 to Current Systems Engineer Collins Aerospace | Remote City, TX,
  • Migrated the company devices from The Old MS Intune to the new MS MEM platform.
  • Designed, Trained end users and implemented Teams across entire company.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Designed, created Custom Sensitive Information types for DLP and AIP
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 80 end users and 200 devices including mobile devices.
  • Designed and implemented system security and data assurance.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Led server infrastructure development, quality assurance, staging and production systems.
07/2014 to 03/2020 Technical Specialist Microsoft Corporation | Boise, ID,
  • Directed onsite training for business users to maximize productivity
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
  • Designed strategic plan for component development practices to support future projects
  • Developed data architecture design to enable analysts to perform targeted customer analysis
  • Established compatibility with third party software products by developing program for modification and integration
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access to network
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Provided methodologies for object-oriented software development and efficient database design
  • Managed firewall, network monitoring and server monitoring both on- and off-site
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades
  • Consistently met deadlines and requirements for all production work orders
  • Managed creative projects from concept to completion while managing outside vendors
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits
  • Diagnosed and troubleshooted Prophet 21 and Windows processing problems and applied solutions to increase company efficiency
  • Organized and created shooting schedules for graphic design team, supervising progression of projects from production to post production
  • Developed and implemented complex Internet and Intranet applications on multiple platforms
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
  • Trained users on technical resources, including desktops, laptops and mobile devices
  • Completed troubleshooting and diagnostics on company resources
  • Built and maintained Local hardware and Database servers
  • Installed and updated computer hardware and software
  • Collaborated with clients from concept through final delivery of product or service
  • Built and maintain custom Desktops for role specific employees
  • Pulled and terminated new network drops on Patch panel
  • Supported and maintained Cisco phone system by creating and maintaining users and profiles
03/2001 to 06/2014 Assistant Warehouse Manager Esler Companies | Dallas, TX,
  • Analyzed and created new shipping procedures, packaging, new Freight carriers and negotiated discounts with new carriers to apply nation wide to all locations saving one of are largest customers and Regency over $100,000 annually in damage claims and reships. That strategy was then modeled to all customers across Regency saving 10's of thousands since implementation
  • Coordinated international shipping for customers and internal stock transfers
  • Opened new locations by designing shelving layout, product placement and trained employees on company procedures for new locations
  • Helped implement new Inventory Supply management software (Prophet 21) for all warehouses company wide. I also help to create business procedures and training documents for warehouse roles
  • Analyzed departmental documents for appropriate distribution and filing
  • Prepared and delivered quarterly and annual employee reviews as Assistant Manager
  • As Assistant Manager maintained Inventory accuracy rate of 98.6%. Atlanta warehouse averaged of over 100,000 pieces on site monthly. Atlanta warehouse also had lowest percentage of wrong product shipped out to customers
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Implemented Kanban-based testing features to use on final product
  • Verified data integrity and accuracy
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Copied, logged and scanned supporting documentation
  • Worked directly with Sales and Customer Service to achieve seamless transitions from Customers placing Orders and Warehouse associates shipping and Delivering orders
  • Produced ad-hoc reports and documents for senior team members
  • Responded to customer requests via telephone and email
  • Assisted various business groups with document organization and dissemination during acquisitions
  • Supported Chief Operating Officer with daily operational functions
  • Implemented marketing strategies which resulted in 12% growth of customer base
  • Performed initial client assessment and analysis to begin research process
  • Researched and updated all required materials needed for firm and partners
  • Managed Logistics for small to large Customer projects including new construction and maintenance of existing buildings
Expected in 2017 MySQL | Server Management, Data Collection PluralSite, Online, GPA:
Expected in 2015 SQL query writing | Information and Technology Lynda, Online, GPA:

On the job training and education.

Expected in 1996 High School Diploma | Cross Keys High School, Brookhaven, GA GPA:
  • Performance Management
    Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.
    Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Introduced new communication channels for the client project, which allowed for better visibility and service options, improving overall support times.
  • Led weekly meetings among training staff to brainstorm and ask questions, enabling peers a venue to resolve issues quickly and effectively.
  • Spearheaded a large-scale client project as a result of skill set and education and completed the project two weeks ahead of schedule.
  • Contacted video conferencing software vendors and determined a more cost-effective solution for online training that resulted in a savings of $40,000 annually.
  • Tracked project budgets continuously and resolved discrepancies before they became major issues, effectively saving the client time and money.
  • Security Solutions
    Managed client network security through installation of firewalls and VPN's.
  • Given a priority project after the previous Q&A specialist abruptly left the company, completing the project on time and within budget through dedicated oversight.
  • Assisted the senior developer regularly with various tasks, which resulted in learning additional scripting languages.
  • Cultivated long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills.
  • Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected.
  • Conducted monthly training sessions in Microsoft Office that resulted in more than 20 warehouse employees improving their skills within a six-month period.
  • System Integration
    Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.
  • Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
  • Promoted to Assistant Manager within 36 months of hire.
  • Explained risk management strategies to management staff which enabled issues to be resolved prior to project implementation, preventing the waste of valuable resources.

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Resume Overview

School Attended
  • PluralSite
  • Lynda
  • Cross Keys High School
Job Titles Held:
  • Systems Engineer
  • Technical Specialist
  • Assistant Warehouse Manager
  • MySQL
  • SQL query writing
  • High School Diploma