systems developer engineer resume example with 18 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
IT Management professional with a track record of successfully managing the design and implementation of information systems within a large university. Managed and monitored progress on multiple complex information technology projects relative to scope, schedule, budgets, and quality. Developed specifications for computer related equipment, evaluating responses and making purchase recommendations to management.
Extron switches MLS 306, MLS 406, Extron controllers MLC 206, MLC 226, Epson Powerlite projectors, Elmo document camera, SmartBoards · Operating Systems: Microsoft Windows (XP, Vista, 7, 8), Microsoft Server (NT, 2003, 2008) · Software: Microsoft Office, MS Project, MS SQL, Cisco Works, Visio, DeepFreeze, Php
  • CSAM certification course.
  • PeopleSoft trained in Asset Management and Financial modules.
01/1996 to 01/2014
SYSTEMS DEVELOPER/ENGINEER Bryanlgh Medical Center Grand Island, NE,
  • Assisted the Technology Services Director in the management and maintenance of existing computer networks, video and telephone equipment; assisted with design of new network topology and video network for distance learning.
  • Provided programming for network and classroom equipment; developed and maintained documentation for software and hardware; identified customer needs, suggested methods to improve services; assisted in hiring process; served on committees; and created the annual department budget.
  • Successfully upgraded fiber from core to student housing in spite of limited funds.
  • Through successful negotiations with other university departments, a $150k fiber upgrade was realized for $77k, thus providing a cost savings of $73k.
  • Negotiated with OCIO (Office of the Chief Information Officer), to provide IT support using the IT Service Management (ITSM) tool to handle information technology work orders.
  • By sharing campuses resources the campus was able to save $80k in software and server cost.
  • Negotiated 50 GB of cloud storage for each faculty, student and staff member for an annual total cost of only $2500.
  • This solved a storage problem that Technology Services was facing because of rising demands for campus data storage.
  • Implemented Pay-to-Print program in campus computer labs and realized a cost savings of 40% in paper cost.
  • Negotiated a contract with CDWG corporation for the replacement of the campus network equipment through a leasing program.
  • This allowed the University to spread the cost over 5 years instead of paying the entire $350k cost upfront.
  • Negotiated with equipment vendors, and realized an average savings of 30% ($1200) for campus projectors.
  • With 45 classrooms, that was a savings of $54k.
  • Managed software purchasing and licensing to save the regional campus money.
  • This was accomplished by negotiating individual contracts with software vendors thus providing software for the entire campus at a lower cost than University contracts.
  • For Adobe Creative Suite, purchasing software maintenance package reduced our cost from $580 per license to $200 per license (65%) and always had the latest software release available.
  • Developed a Microsoft Access database to maintain and track all departmental purchase orders and credit card transactions.
  • The database provided annual costs to be used in determining the equipment needs for the department's annual budget.
  • Negotiated a printer maintenance contract with MT Business Technologies that provided better service at a lower cost.
  • Having a printer maintenance contract proved to not only lower cost but work efficiencies increased because printers were repaired in a matter of hours and not days.
  • Performed the Windows migration from Windows XP to Windows 7 for all 500 campus computers.
ADJUNCT FACULTY Bowlero Corp Midlothian, VA,
  • Performed class room instruction at the collegiate level in the areas of Computer Science and Business Administration.
OPERATIONS MANAGER Hill's Department Stores, Inc City, STATE,
  • Supervised 40 ­ 75 employees.
  • Performed a wide range of duties including: supervision of various store departments pertaining to; Accounts Payable, Cash Transactions, Building and Store Maintenance, and Shipping and Receiving.
  • Presented a proposal to improve customer service by using the computer system to generate customer refunds.
  • The proposal was enacted into corporate policy.
  • The policy provides for better service while cutting supply costs.
  • Responsible for Benefits, Personnel, Employee Relations, and Loss Prevention.
  • Trained employees in customer service procedures.
Expected in to to
Ashland University - Ashland, OH
Expected in to to
: Computer Science
Indiana University of PA - , PA B.S.
Computer Science
Achieved the rank of Eagle Scout with the Boy Scouts of America.
Additional Information
  • AWARDS/COMMUNITY INVOLVEMENT Achieved the rank of Eagle Scout with the Boy Scouts of America.
Accounts Payable, Adobe, backup, Benefits, budget, Business Administration, Cisco Works, Hardware, computer networks, contracts, credit, Encryption, customer service, database, Dell, documentation, e-mail, Employee Relations, Epson, firewalls, funds, HP, hiring, IBM servers, iMac, information technology, instruction, laptops, Loss Prevention, Director, access, Microsoft Access, money, Microsoft Office, Office, MS Project, Windows 7, Windows, NT, Windows XP, Microsoft Windows (XP, migration, negotiating, negotiations, network, Networking, Nortel, Operating Systems, PBX, PeopleSoft, Personnel, telephone equipment, camera, Php, Policies, printer, printers, programming, proposal, purchasing, Receiving, Shipping, MS SQL, supervision, switches, switch, Cisco switches, phone, upgrade, video, Video Conferencing, Visio, Vista

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School Attended

  • Ashland University
  • Indiana University of PA

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  • MBA

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