systems design manager resume example with 16+ years of experience
JessicaClaire
Passionate program management professional
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
An accomplished systems and program professional with experience in design, review and improvement of various programs, ranging from national labour programs to internal team development. Demonstrated capabilities in managing complex projects, improving systems effectiveness, and undertaking strategic research initiatives. Recognised for keen attention to detail and collaborative work style to navigate multi-faceted business environments.
Skills
Project Planning
Revenue Forecasting
Continuous Improvement
Budget Management
Documentation and Reporting
Business Analysis and Reporting
Process Improvement
Program Reviews
Experience
Systems Design Manager, 05/2018 to Current The Mars Agency – Cincinnati, OH,
Led and managed the restructure of the largest team of trainers in Response servicing more than 85% of meat processing facilities in Australia, including addressing cultural issues that had arisen within the team.
Led and delivered the design and implementation of an offshore labour sourcing program, underpinned by a strong focus on integrity, that delivered $250,000 revenue to Response in one year,
Designed and delivered a program on skills assessments for migration purposes to ensure registered assessors understood their obligations and the broader context of the Labour Agreement.
Established effective strategic relationship management across business partners and suppliers to deliver improved results, ranging from national clients to government bodies.
Planned and led team meetings to review business results and communicate new and ongoing priorities. These meetings were also the vehicle through which continuous improvement initiatives were disseminated.
Project Manager, 10/2016 to 05/2018 Response Consulting Australia Pty Ltd – City, STATE,
Led and delivered the design and implementation of a new student management system across both RTOs in Response, that resulted in reducing revenue delays by more than 75% and providing clear line of sight of forecast revenue for the executive team.
Managed operation and improvement of effective systems that promoted our ethos.
Undertook research activities to support funded research programs, including data analysis and reporting
Improved processes that support management reporting, information flow and management, business processes and organisational planning.
Analysis of work practices in consultation with owners, custodians and users to provide recommendations that improved effectiveness and reduced risk exposure.
National Training & Development Coordinator, 06/2012 to 10/2016 JBS Australia Pty Ltd – City, STATE,
I stepped into the work of overseeing the enterprise RTO immediately after a redundancy and identified a critical deadline for RTO re-registration for which no preparatory work had commenced. I oversee completion of this process which resulted in a successful outcome.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development, including, training providers, consultants, and software providers.
Played a key role in implementing group based eLearning across 10 locations in Australia.
Prepared budgets for national leadership development programs, and monitored regularly to ensure no group ran over budget.
Maintained compliance frameworks, policies and documentation to support internal and external audits, including Environment, Animal Welfare, RTO, and Human Resources.
Various Roles in Corporate HR Team, 05/2007 to 06/2012 JBS Australia Pty Ltd – City, STATE,
During this period I moved through various roles including Corporate HR Officer, Labour Management Analyst and International Labour Project Administration Coordinator.
Designed internal processes to monitor compliance with the labour agreement, including payroll deductions, Workers Compensation cases and establishment of an onsite English Language School.
Attended each processing facility participating in the use of international labour recruited through a labour agreement to provide advice and support in complying with the various obligations of the agreement.
Worked closely with various recruitment providers to ensure candidates were appropriately vetted before presentation to the business.
Personally submitted over 100 successful applications for Subclass 457 visas and managed the arrival, onboarding and pastoral care for these groups.
Prepared evidence for a successful audit by DEIR of adherence to the first iteration of a labour agreement for meat processing. We were the first meat processor to be audited and received positive feedback on the strength of our internal monitoring processes.
Education and Training
MBA: Business, Expected in 01/2010 to University of Queensland - Saint Lucia, QLD, GPA:
Diploma of Training & Assessment: Vocational Education & Training, Expected in 01/2011 to Training Unlimited Australia - , GPA:
Certificate IV in Workplace Assessment & Training: Vocational Education & Training, Expected in 01/2009 to Training Unlimited Australia - , GPA:
Bachelor of Arts: Psychology, Expected in 01/2004 to University of Queensland - Saint Lucia, QLD, GPA:
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