Systems Administrator Special Projects Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dan Claire Background:

  • 19 Years Consulting and hands-on Technical I.T. experience.
  • 14 Years MSP Consulting and Implementation Background
  • Managed Help-Desk, Networking Specialist and Customer Service teams.
  • Onsite Service Technician
  • Member of MMAC Networking Forum Since 2008
  • Co-Leader MMAC Networking Group Forum Group 4 (Current Co-Leader) Duties include new member orientation, Bi-Monthly Group Meetings which I co-lead with Andrew Wadsworth from MKE Benefits, Bi-Monthly One-on-One's, Business After Hours Networking Events
  • Previous attendance with the following networking groups and events Weekly / Monthly / Quarterly:
  • Waukesha County Business Alliance
  • Startup MKE
  • Biz Starts
  • FaB Milwaukee
  • Scale-Up Milwaukee
  • Network After Work
  • Linked-In
  • Vendor Networking
  • Accomplished sales growth through generating new business, cold calls, relationship building, networking, negotiating and closing
  • Well versed in a wide array of consultative sales environments including technology assessment, deployment, future planning, telecommunications, telephony, disaster recovery and planning
  • Successfully transfer expertise to new industries and new product lines
  • Developed and grew relationships with new product developers and product managers.

MSP Partner with OS Companies of Waukesha

Familiar with RMM / PSA: Connectwise, Continuum RMM, Atera RMM, Kaseya RMM, Zenith InfoTech

Developed Comprehensive RMM (Remote Managed Monitoring) Company and Industry Specific Deployment Plans

Remote & Onsite Support (Helpdesk)

Complete Phone Systems Solutions: VOIP Phone Systems **Fonality, Ring Central, Nextiva, Free PBX

Routers, Firewalls, Network Security

Threat Prevention (Anti-virus, Anti-malware)

Microsoft Office 365 Management

Wireless, Wireless Mesh Management

Performance Tool Management *Auvik Network Monitoring

ISP Management: Spectrum, ATT, P2P Tech

Vendor Management

OS & Security Patch Management

Windows Server & Windows Workstation

MAC Server & MAC Workstation (Cross Platform Trained, both Apple and Microsoft)

Fax / eFax Services

NAS / SAN Management

Security & Video Surveillance

Network Switching & Monitoring

File & Printer Management

VPN, Point-to-Point, MPLS, Direct Connect

Backup & Disaster Recovery (BDR)

Virtual Private Network over ISP

Vendor Management (Software / Apps)

Hardware Replacement

Systems Migrations

Active Directory / Group Policy

PCI / HIPPA Compliance

Cyber Liability Insurance

Blueprint Layout / Design

Cabling Infrastructure

Dmarc Extensions

Mobile Device Management *Limited exposure but familiar with technology

Work History
04/2019 to Current Systems Administrator & Special Projects Smith Seckman Reid, Inc. | Sarasota, FL,

IT Administration: Full Time On-Call Systems Administrator

Special Projects: Coordination, Implementation & Support

Responsible for all aspects of I.T.:

  • Configuring and Maintenance of network hardware: Desktops, laptops, servers, routers and switches, Hamachi VPN, Office 365 (Email, Calendar, Teams), AV/Malware, Fonality phone System.
  • Update and maintain two (2) Host Servers running Hyper-V Instances: Burke-DC (Primary Domain Controller), BDC (Backup Domain Controller), App1 (Legacy RM Server), App2 (Legacy, converted to Fixed Assets), new PDC Server 2019, QuickBooks Premier Non-Profit (Frankly Music).
  • Maintain all servers, workstations and ISP's run 99% uptime on average. 60+ Total Devices: Desktops, Laptops, Servers, iPads (Includes full system and Operating System Updates)
  • Backup and Disaster Recovery: Backups run every 15 minutes offsite (CrashPlan, ShadowCopy (Local), Atera Backup and Incremental Snapshots of “Mission Critical Servers” –daily notifications and monitoring, Offsite Snapshot rotations (physical drives are rotated offsite weekly)
  • Full-Time HelpDesk: 7AM -6PM most days.
  • Full-Time On-Call–Includes nights and weekends when after-hours work when required. Normally 2 weekends per month for server updates and major patch management.
  • Real-time Network Monitoring through Auvik Networks.
  • Phone System Administrator: Monitor and troubleshoot Fonality VoIP and E-Fax Solution. “Enterprise Communication Platform”: Dan Claire is a Certified Fonality / Netfortris Administrator. Maintain HUD (Heads-Up-Display), call routing, voicemail to email, call forwarding, virtual extensions, E911, etc.
  • Upgrading and repairing computers and local Leasing Office networks
  • Troubleshooting network issues
  • Deploying and updating software (Third Party Apps: Java, Adobe Reader, Soda PDF, DropBox etc.)
  • Managing cloud and physical network storage
  • Support all Printers, High Speed Document Scanners and Check Scanners
  • Maintain ISP's (Spectrum, ATT, Cellular Hot Spots, US Cellular Failover for Burke Corp) Schedule updates for all onsite routers, Wireless Access Points (WAPs)
  • Track and maintain all contracts regarding ISP and Telephony
  • Deploy and manage Wireless and Guest Networks at all properties.
  • Support Cell Phones: Email (Office 365)
  • Deployed and support Digital Signage for Burke Corp
  • Place orders for equipment within our vendor network to fulfill end user special project requests
  • Support Video Surveillance at multiple properties.
  • Front Office Backup: Support Front Desk when needed. Answer phones, receive packages, mail, coordinate building repairs, vendor management.

Special Projects:

  • Covid-19 Response in getting all employees working remotely.
  • OneDrive Testing and eventual implementation: On Hold due to C-19
  • Yardi: Proficient in Yardi and implement or assist with any Yardi Special Projects and day-to-day issues and end-user (both internal Burke Issues as well as current and future renters through Rent Café and BlueMoon Leasing)
  • Google Apps: Tracking all favorites and password management. Needed for all online access and business continuity.
  • Manage Password Policy for local and cloud-based applications.
  • Deploy computers to each location for online application intake and processing: Rolling out Kiosks to all designated properties
  • Deploy and Maintain iPads for Maintenance Team
  • Researching new/existing products & technologies
  • Attend in-person and online vendor demos and events
  • Attend local technology networking events
  • Assist in our social media and marketing efforts
  • Assist in establishing repeatable best practice systems to care for end users and managers efficiently.
  • Stay up-to-date on technologies and trends
  • Track all Burke Domains and renewals
  • New Property Acquisitions (Future)
  • Assist with Website changes: Work with Management and Mike/Nick Votto from Envy Creative.
  • Review Cyber Liability Insurance for Burke: Discount applied for having Full-Time I.T. SysAdmin on staff.
  • Secondary I.T. Support and Consultant for NCHM in Jacksonville
  • Primary I.T. Support and Consultant for Pabst Mansion
  • In Process: Onboarding Stamm Technologies as “Supplemental Support” for planned and unforeseen circumstances. (Vacations, Short and Long-term Disability Scenarios)
  • Continuing Education scheduled for both Property Management as well as future I.T. needs. (Discussed quarterly with Tony Franda)
  • Currently assisting with Renters Insurance Project: Details Pending, out for RFQ with multiple vendors.

Forge & Flair Spectrum ISP Project for DTS Commercial. Spectrum to install internet at requested locations.

04/2015 to 03/2019 Senior Technology Consultant Attivo Technologies | City, STATE,

Designed, Developed, Sold and Implemented full Managed Service Provider business Model for Attivo Technologies (Team Collaboration)

09/2008 to 03/2015 Senior Technology Sales Consultant Stamm Technologies | City, STATE,

Senior MSP Sales and Consulting / Technical Advisor

Lead MSP Deployment Coordinator: Customer Assessment, Deployment, Onboarding, Auditing, Backup / DR, Monitoring, Reporting, Policy Management, Ticketing, Service Issue Resolution, Supplemental IT Oversight and Coordination.

Expected in Bachelor of Science | Political Science University of Wisconsin Oshkosh, Oshkosh, WI, GPA:

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Resume Strength

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Resume Overview

School Attended
  • University of Wisconsin Oshkosh
Job Titles Held:
  • Systems Administrator & Special Projects
  • Senior Technology Consultant
  • Senior Technology Sales Consultant
  • Bachelor of Science