Systems Administrator Ii Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A experienced IT Professional with over 9 years of experience in implementing, configuring, supporting various systems and applications, specifically focused on interpreting and analyzing data for organizational needs. Proficient in data visualization, understanding business requirements and utilizing analytics tools for effectively analyzing data.


Tableau Desktop, Tableau Server, Power BI, Tableau online, SQL Server 2005/2008/2012/2016 Business Intelligence Development Studio, SSRS, SSIS, SSAS, OBIEE, Microsoft Report Builder 2.0, Data Tools, Windows Server

2003/2008/2012/2016, Active Directory Management, Remedy Incident Management System, Apple systems, CS Print and Pharos Print server, HTML, Visual Studio, 2008/2012, Linux (VI scripting), IBM Rational Software

Modeler, MS Office suite

Work History
09/2014 to Current Systems Administrator II Fidelity National Information Services | Austin, TX,
  • Manage Microsoft 2008/2012/2016 IIS and application servers, SQL 2008/2012/2014/2016 back-end database environments, file sharing services and other technologies as needed, in both physical and virtual environments.
  • Maintain EMS user accounts, troubleshoot access issues, gather and analyze system data; prepare reports or analyses of operational activities to senior management.
  • Coordinate single-sign on projects for Campus Life and other integrations of systems such as Imagenow, SMS­ Schlage, FourWinds etc. with EMS (Event Management System).
  • Develop packages, deploys desktop applications, security policies, updates and software installations within SCCM framework/PDQ Deploy. Create custom scripts when necessary to automate.
  • Manage and maintain FourWinds content management systems, configure back end SQL database, lIS web server- Content Manager Web, content repository, user management and ensure high availability.
  • Perform as database developer for automating Virtual Display of events across the facility to instantaneously display changes made to reservations.
  • Oversee SQL Server installations including capacity planning, installing, upgrading, configuration and patching and all functions to provide high availability, high performance and high security
  • Administer BMC Track-IT incident response manage system, including user account management, notifications, reporting and user support.
  • Engineering DR/BC and backup solutions including full, differential, transactional backup, backup mirroring and automated maintenance jobs with alerts.
  • Implemented and manage disaster recovery and high availability for SQL databases utilizing windows server failover cluster feature and "Always On" Functionality and ensure proper backups.
  • Maintain and support other proprietary applications used within the department, such as Social Tables, FourWinds, Cyber Cafe, Venus 1500, Pharos Print Management system, SMS- Schlage, CRD Seven, When I Work, 7 Point OPS, Qualtrics etc.
  • Oversee backup, clustering, mirroring, replication and failover. Restore and recover databases and provide 24/7 support for critical situations.
  • Support multiple system environments for development, testing, training and production releases of both in­ - house and vendor packages.
10/2011 to 08/2014 Hardware And Software Coordinator Autokiniton | Madison, MS,
  • Manage the Digital Signage Systems and regularly update with current events, news, services and other offers provided by UTS.
  • Administer Remedy work order management system to manage tickets and ensure information is kept up to date and resolved in a timely matter to meet the SLA's established by UTS.
  • Provide courteous and timely communications, quotes, diagnostics and problem resolutions to clients concerning hardware and software services provided by UTS.
  • Manage and maintain the software-licensing server (Windows server 2008) that validates 9000 users on campus, operations that include; assigning rights and access; assessing and reporting operational status; security patches updates, performing backups and restores; etc.
  • Serve as a liaison between UTS and vendors for all hardware and software purchase requirements. Update department website ( with information on latest products and services offered.Initiate and implement process improvements strategies to fast track processes and reduce service turnaround time.
  • Assist in managing and retrieve payment information to process sales orders.
  • Perform hardware and software installations on Servers, Desktops, Laptops, and Mobile Devices on Mac, PC and Android platforms.
01/2010 to 09/2011 IT Analyst Bernuth Agencies Inc. | City, STATE,
  • Performed as a key member of the IT team while contributing to the development of software solutions that combine knowledge of business and technology processes and issues.
  • Monitoring web applications from end to end (technology and customer experience monitoring)
  • Performed troubleshooting application errors on the back-end data tier and the logic tier (web components) Secured web system by developing system access, monitoring, control, and evaluation; certifying access to the various elements of the production systems on a quarterly basis; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
  • Performed monitoring, tuning, and troubleshooting in support of SQL and all database-related activities.
  • Assisted in the implementation of new application software or new functionality on ERP system or other application software to support new business requirements or provide enhanced functionality or streamlined processes and rolling out across multiple departments.
  • Analyzed and documented processes, identifying possible opportunities for improvement.
  • Assisted developers with providing information after process analysis, testing the functionality of delivered applications and ensure proper implementation.
Expected in 2009 Master of Science | Management Information System Florida International University, Miami. FL, GPA:
Expected in 2006 Bachelor of Science | Business Administration Mahatma Gandhi University, Cochin, India GPA:
  • Tableau Desktop Specialist
  • Installing and Configuring Windows Server 2012
  • Administering Microsoft SQL Server 2012
  • SQL Server 2008 Implementation and Maintenance
  • MCTS (Windows 7 and 8)
  • CompTIA A+ (Hardware and Software) and N+ (Networking)
  • Lenovo and Dell Computers

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Resume Overview

School Attended
  • Florida International University
  • Mahatma Gandhi University
Job Titles Held:
  • Systems Administrator II
  • Hardware And Software Coordinator
  • IT Analyst
  • Master of Science
  • Bachelor of Science