Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
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Date of Birth:
India:
:
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Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional customer service and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Considered valuable administrative asset to organization.
Systems Administrator, 06/2018 - Current Cvs Health – Kissimmee, FL,
Administer the PowerSchool Student Information System (SIS) and its diverse customizations.
Provide related system support to the central office and campuses nationwide.
Provide technical assistance nationally to school administrators at all domestic BASIS campuses.
Provide support for diverse, yet parallel, information systems used within the network, such as proprietary software and applications mandated by state governments other than Arizona.
Ensure essential data integrity to support all systems and applications employed within the network.
Create and update user manuals and training materials supporting student information systems.
Provide special project support to State Reporting Specialists, including data recovery, restoration, and de-conflicting and correcting system errors.
Provide network-wide integrity audits for student transcripts.
Finalize historical grades for all institutions in the BASIS network.
Improved job tasks and mentored junior team members on best practices and standards.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Began as administrative support at the ASU Polytechnic Campus and rapidly advanced to spearhead the modernization of the entire network’s registration and compliance processes.
Developed standardized practices, and created automated procedures to unify student enrollment processes used throughout a network of nine schools.
Directly supervised registrars and attendance clerks.
Planned, monitored and executed the student lottery program for the ASU Prep school network.
Administered the Student Management Database; prepared annual reports and transcripts.
Collaborated with Finance Department to perform compliance structures and assist with annual financial audits.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
Implemented full-scale training program to provided education on department tasks and processes.
Provided employee onboarding services and supported department members to increase productivity and performance.
Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Made orders for new office supplies based on demand and budgetary restraints.
Personal Vacation Planner, 11/2009 - 07/2010 Norwegian Cruise Line Holdings Ltd. – City, STATE,
Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Handled travel arrangements for groups, couples, executives and special needs clients.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Recognized by management for providing exceptional customer service.
Education and Training
: Business Administration, Expected in - Arizona State University - Mesa, AZ, GPA:
: , Expected in - PowerSchool University - Anaheim, CA, GPA:
Completed professional development in PowerSchool Administration
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