Systems Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex systems, including Windows operating systems, servers and specialized software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results. Experienced System Administrator with 4 year background in Information Technology. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.

  • Systems Administrator offering over five years of experience in the United States Army. Proven ability to operate, secure, and
  • Maintain information systems and various information technologies, including local area networks, wide area networks, and
  • Active Directory. Ensured secure and reliable operation for networks of 300+ clients. Maintained accountability of over $3M in
  • Communications infrastructure and supervised teams of up to 6 junior technicians. Possesses extensive knowledge of network
  • Fundamentals including TCP/IP and DNS. Demonstrated expertise in Windows operating systems, Microsoft Office,
  • Communications software, virus protection, and diagnostic software. Customer service professional skilled in managing ticketing
  • Systems to provide excellent service delivery. Bilingual with fluent Spanish language ability. Demonstrates effective
  • Communication and interpersonal skills with ability to explain technical concepts to non-technical audiences.
  • Network Administration
  • Team Leadership
  • Software Installation
  • Technical Support
  • Peripheral Device Support
  • Training & Development
  • Records Management
  • Systems Troubleshooting
  • Network Security
  • Cyber Incident Response
  • Conflict Resolution
  • Hardware Configuration
  • 3D, Information systems, Fluent Spanish
  • Active Directory, Local area networks, Strategic
  • Administrative, Team Leadership, TCP/IP
  • AD, Leadership, Technical Support
  • Army, Managing, Technical assistance
  • AutoCAD, Materials, Technical manuals
  • Basic, Microsoft Office, Technician
  • CAD, Windows operating systems, Telecom
  • Interpersonal skills, Network Administration, Phone
  • Hardware, Network Security, Troubleshooting
  • Hardware Configuration, Networks, Workflow
  • Conflict Resolution, Network
  • Clients, Policies
  • Customer service, Problem-solving
  • Delivery, Processes
  • DNS, Read
  • Functional, Safety
  • Drawing, Software Installation
  • Help desk, Space planning
  • System upgrades
  • Server and System Administration
  • Enterprise Technology
  • Troubleshooting and Maintenance
  • End-User Training
  • Program installations
  • Diagnosing issues
  • System updates
Systems Administrator, 12/2015 to Current
International Gaming Technology Inc. Reno, NV,
  • Established and maintained best practices, processes and procedures to underpin the onboarding, transfers and offboarding processes for 300+ AD Accounts.
  • Assisted customers with support for incoming queries and issues related to computer systems, software, and hardware; performed call processing, incident management, service request management, and escalation of higher-level incidents and problems to other IT functional teams.
  • Documented, tracked and monitored requests / problems and actions per defined processes, ensuring timely resolution and end-user satisfaction; supported audit activities by providing policies, processes, and data / records.
  • Answered phone calls regarding any IT issues or Telecom issues for employees and affiliates; resolved all issues and if unable to, escalated to second tier; handled network, software and hardware issues.
  • Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities; read technical manuals, dialogue with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Provided timely resolution of system / application problems as dispatched by the help desk through problem determination, ownership, root cause, problem logging and follow through to completion.
  • Walked customer through basic problem-solving process in a professional manner, providing guidance through each step and ensuring the problem gets resolved to the customer’s satisfaction.
  • Directed daily operations of helpdesk, analyzed workflow, established priorities, developed standards and set deadlines.
  • Provided users with technical support for computer problems; answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Diagnosed, troubleshot, and resolved hardware, software and system problems, and replaced defective components Command Post Node (CPN) Administrator.
  • Managed information processing and user management for both tactical and strategic networks.
  • Performed senior technician and administrative management functions for both network and telephonic systems.
  • Trained Soldiers on the operation, installation and maintenance of the Squadron Command Post Node (CPN).
  • Managed $3M+ in classified equipment vital to national security and the safety of 7 employees; resulted in zero losses, and the continued integrity of all classified materials.
Junior Architect, 12/2011 to 12/2015
Transystems Corporation Atlanta, GA,
  • Created architectural designs based on customer input and feedback; adjusted designs to meet the changing needs of clients; adhered to all industry standards in design.
  • Utilized AutoCAD, Sketchup, 3DMax and another CAD and 3D software.
  • Communicated with contractors and construction workers to implement designs.
Junior Architect, 12/2001 to 12/2010
Transystems Corporation Chicago, IL,
  • Directed 5 staff responsible for the development of detailed plans and shop drawing using- Autodesk- AutoCAD and Revit.
  • Performed space planning according to building occupant count and existing interior architecture.
Education and Training
Bachelor of Architecture: , Expected in
University of Puerto Rico - Rio Piedras, PR
United States Army Basic Leadership and Management Academy: , Expected in
- ,
  • TECHNICAL SKILLS IT Skills: Software/Hardware installation and configuration Software: Microsoft Office, SharePoint, AutoCAD, 3D Max, Sketchup, Photoshop Operating Systems: Microsoft Windows.
CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification CompTIA Server+ Certification

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Resume Overview

School Attended
  • University of Puerto Rico
Job Titles Held:
  • Systems Administrator
  • Junior Architect
  • Junior Architect
  • Bachelor of Architecture
  • United States Army Basic Leadership and Management Academy

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