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Systems Administrator resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Customer service-oriented [Job Title] committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity. Personable computer professional knowledgeable about [System type] systems. Offers [Number] years in the industry, as well as extensive knowledge of [Area]. Talented [Job Title] with [Number] years of experience in testing web-based client and server applications. Expertise in developing and implementing test plans and test cases. Looking to bring a solid understanding of software development life cycle (SDLC) principles and practical experience with Agile software development methodologies to a growing startup. Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company.
Highlights
  • Strong communication skills Windows Server 2003, Windows Server 2008 and Server 2008 r2, some Server 2012r2
  • Office 365 implementation
  • WSUS implementation
  • Systems Installation, Configuration & Upgrading
  • various higher education programs (Medisoft, Interactive Physics, Vision)
  • Windows XP, Windows 7 and desktop deployment
  • Used Microsoft Sharepoint 2010 for Help Desk and requisitions
  • Technical support (phone and in-person)
  • SQL Server 2005 / 2008
  • Microsoft Office 2010 and 2013
  • Symantec Backup Exec 2012
  • Microsoft Project 2010 and 2013
  • Barracuda 990 backup appliance
  • Microsoft Visio 2010 and 2013
  • HP SAN management and administration
  • Microsoft Hyper-V and VM Ware 5.5
  • Active Directory and Group Policy management
Analyzing and troubleshooting skillsExcellent communication and people skillsProject ManagementiSCSI initiatorBasic Cisco switch and router configurationSolidWorks 2012 and 2015System administrationCloud computingISA/Forefront UAGWindows Server 2003Microsoft Exchange 2010
Education
SOUTH PIEDMONT COMMUNITY COLLEGE Monroe, North Carolina Expected in Associate : Computer Information Technology, Cisco Networking - GPA :
  • SOUTH PIEDMONT COMMUNITY COLLEGE Monroe, North Carolina United States Associate Degree / Computer Information Technology, May 2011
  • Minor in Cisco Networking GPA: 3.65 WILLIAM H. TAFT Chicago, Illinois United States
, Expected in High School Diploma : - GPA : High School Diploma
Certifications

 

Accomplishments

Converted from Exchange 2010 to Office 365 utilizing a hybrid environment which include using DirSync

Collaborated with small team to design and implement SCCM, SCOM, SCVM, and SCSMas well as WSUS

Served as project leader for server hardware replacement plan

Managed several software upgrade projects from implementation to testing to completion

Managed and implemented VM Ware 5.5 upgrade during production with no down time

Actively mentored and trained new managers

Collaborated with small team to design and implement a test backup solution which would save the school 15% on licensing costs

Developed an Excel spreadsheet for the Accounts department to generate a specially formatted file to submit to the state, which reduced the time spent from weeks to 30 minutes

  • Developed and executed a Windows Server 2003 migration plan to Server 2008 / 2008 r2 and 2012r2
  • Performed assisted VM Ware 5.5 upgrade during production with no down time
  • Provided Windows Server 2008r2 based Hyper-V virtualization implementation for various departments which allow them access to multiple computer applications
  • Provided projector lamp preventative maintenance and inventory plan
  • Provided the Engineering department with a customized program that reduced the input time of parts lists into the ERP system from 30 minutes or more to a few seconds
  • Helped the Engineering department implement CAD / PDM system which increased the engineer's productivity 40
  • Created an Excel spreadsheet for the Quality department to help track issues and problems running through the shop which reduced the workload from 16 hours a week to a matter of minutes
  • Reverse engineered a Progress database program for the shipping department to identify and attach printed labels to loose parts being shipped with the end product
Automated repeatable tasks where possible to increase efficiency. Improved IT department effectiveness by [Number]%.
Experience
Mri Software - Systems Administrator
Boston, MA, 01/2013 - Current
  • Oversaw the daily performance of computer systems, including [System]. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Trained [Number] new employees in effective diagnostic and repair procedures. Troubleshot [Issue type] issues and resolved problems accurately and efficiently. Diagnosed, installed, configured and repaired computer systems and software. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Design, configure, and test computer hardware, networking and operating system software.
  • Support the day to day operations of the business, which includes, but not limited to, installation of new hardware, installation of operating systems and applications, ticket resolution and troubleshooting.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
  • VM Ware and Hyper-V virtual machine (server and workstation installation) creation and maintenance.
  • Perform data backups and disaster recovery operations.
  • Train people in computer system use.
  • Coordinate with vendors and with company personnel to facilitate purchases.
  • Perform routine network startup and shutdown procedures, and maintain control records.
Thermo Fisher Scientific Inc. - Systems Analyst II
Ogden, UT, 08/2011 - Current
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Develop, document and revise system design procedures, test procedures, and quality standards.
  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
  • Create and manage objects in Active Directory
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Determine computer software or hardware needed to set up or alter system.
  • Train staff and users to work with computer systems and programs.
  • Recommend new equipment or software packages.
Anthem, Inc. - Systems Analyst I
Fort Smith, AR, 08/2010 - 08/2011
  • Expand or modify system to serve new purposes or improve work flow.
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Develop, document and revise system design procedures, test procedures, and quality standards.
  • Primary person responsible for implementing Microsoft Hyper-V and HP Thin Clients in the classrooms
  • Recommend new equipment or software packages.
  • Performed troubleshooting for various types of user support as well as networking and server issues
  • Developed a method to install application in the classroom and campuses to be more efficient and accurate
  • Medisoft, Solidworks, Four Winds and various other applications)
  • Provided solutions with software installation issues
  • Maintained and supported application solutions in the Academic Support Centers.
Fortune Brands Home & Security - Information Tech Support
North Olmsted, OH, 01/2010 - 08/2010
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
LNS TURBO - Sr Systems Analyst
City, STATE, 08/2005 - 03/2009
  • Expand or modify system to serve new purposes or improve work flow.
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Develop, document and revise system design procedures.
  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Coordinate and link the computer wonderful systems within an organization to increase compatibility and so information can be shared.
Skills
Systems Analyst, Increase, Test Procedures, Work Flow, Active Directory, Networking, Hyper-v, Backups, Disaster Recovery, Maintenance, Operations, Software Requirements, Virtual Machine, Vm, Billing, Clients, Medical Invoicing, Medisoft, Solidworks, Solutions, Technical Assistance, Access, Auto Cad, Backup Exec, Cad, Database, Deployment, Desktop Deployment, Employee Resource Group, Engineering Department, Enterprise Resource Planning, Erp, Excel, Exchange, File, Help Desk, Inventory, Iscsi, Lamp, Lamp Stack, Microsoft Office, Microsoft Office 2010, Microsoft Project, Microsoft Project 2010, Microsoft Sharepoint, Microsoft Visio, Ms Office, Ms Sql Server, Office 2010, Pdm, Policy Management, Progress, Progress Database, Project 2010, Project Management, R2, Router, San, Sap, Scom, Sharepoint, Shipping, Sql, Sql Server, Sql Server 2005, Storage Area Network, Symantec, Technical Support, Testing, The Accounts, Veritas Backup Exec, Virtualization, Visio, Windows 7, Windows Server 2003, Windows Server 2008, Windows Xp, Associate, Cisco

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Resume Overview

School Attended

  • SOUTH PIEDMONT COMMUNITY COLLEGE

Job Titles Held:

  • Systems Administrator
  • Systems Analyst II
  • Systems Analyst I
  • Information Tech Support
  • Sr Systems Analyst

Degrees

  • Associate
  • High School Diploma

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