systems administrator resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
A highly competent and organized systems administrator experienced with software installation, administration, & compatibility. Experienced in working with clients, gathering requirements, and translating those into system improvements. Extensive knowledge of monitoring data security within guidelines to ensure compliance with possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients. Strong logical, analytical, and interpretation skills with experience in business and data analysis, data profiling, and integration. Looking for a systems administrator or analyst position with an innovative and ambitious company offering room for progression.
  • SharePoint 2010
  • MS Office (Word, Access, Excel, PowerPoint, InfoPath, SharePoint 2010 & Designer)
  • HTML
  • CSS
  • SQL
  • Data collection and analysis
Systems Administrator, 02/2013 - 08/2015
Raytheon Technologies Corp East Hartford, CT,
  • Led the effort to expand and renovate the SharePoint 2010 system.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Developed more efficient filing systems and customer database protocols.
  • Identified "bottlenecks" and implemented new and improved processes and policies.
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Elicited stakeholder feedback and input through interviews and surveys.
  • Identified process boundaries and determined opportunities to automate processes and functions.
  • Trained and supported users during new system implementations and upgrades.
  • Organized meetings.
  • Handled telephone inquiries.
  • Documented business requirements, functional specifications and training procedures.
  • Implemented processes to streamline workflow.
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events.
  • Collaborated with a team of designers to offer improvements and direction on others’ projects.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Adhered to all corporate brand guidelines when preparing graphic materials.
  • Created concept mock-ups for web and mobile applications.
  • Maintained site appearance by developing and enforcing content and display standards.
  • Provided onsite training.
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Trained new employees and explained protocols clearly and efficiently.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Informed customers about issue resolution progress.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Devised workarounds for problems.
  • Developed documentation for common processes for both support staff and end-users.
  • Created end-user self-service tools and documentation.
  • Presented pros and cons of various design approaches to design teams and management.
  • Created clear icons, messaging, buttons and other UI elements for smartphones, tablets and web applications.
  • Created project timelines.
  • Developed and maintained agency style guide.
Clerical Specialist, 08/2005 - 04/2011
Ftmc Sandusky, OH,
  • Met with clients and other legal professionals to discuss case details.
  • Completed case research via LexisNexis and Westlaw databases.
  • Interpreted and relayed legal information in a clear format for clients.
  • Managed communication with courts regarding status of petitions and granted orders.
  • Composed and typed routine letters of correspondence.
  • Redacted confidential information from all legal documents on a case by case basis.
  • Trained new employees on office equipment and job duties.
  • Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.
  • Directed incoming calls to appropriate staff members.
  • Organized legal memoranda and client correspondence.
  • Organized and maintained law libraries, documents and case files.
  • Photocopied all correspondence, documents and other printed materials.
  • Drafted and typed grammatically correct office memos.
  • Processed and distributed invoices to bill clients.
  • Maintained the master calendar for client appointments and court appearances.
  • Created and tracked all expenses and client account codes using CPCMS.
  • Received and disbursed all incoming mail.
  • Organized and prioritized the case loads of 5 judges.
  • Coordinated and scheduled meetings and telephone conferences.
  • Recorded and monitored court appearance dates.
  • Processed summonses, subpoenas and complaints.
  • Docketed orders and depositions for the clerk of courts system.
  • Led the effort to expand and renovate the Register of Wills office.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Handled and distributed all incoming and outgoing mail.
  • Wrote and distributed meeting minutes to appropriate individuals.
  • Open, read, and wrote answers to routine letters.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Managed daily office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Switchboard Operator, 09/1992 - 01/1993
The Millennium Group Newark, NJ,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Properly directed inbound calls in phone queues to improve call flow.
Receptionist, 05/1992 - 07/1992
Floor & Decor Leesburg, VA,
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
  • Strictly followed all federal and state guidelines for release of information.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Arranged and assisted with hospital admissions.

  • Completed registration quickly and cordially for all new patients.
  • Scheduled MRI exams for patients.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Confirmed patient information, collected co-pays and verified insurance.
  • Posted charges, payments and adjustments.
Data Entry Specialist, 01/1991 - 04/1991
Goodwill Industries Of Southeast Wisconsin, Inc. Yorkville, IL,
  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records to be scanned.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Identified and resolved system and account issues.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Secretary, 06/1990 - 09/1990
Department Of Defense Schofield Barracks, HI,
  • Renegotiated payment terms with dozens of suppliers.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Verified details of transactions, including funds received and total account balances.
  • Coded the general ledger and processed vendor invoice payments.
  • Deposited third party checks, as well as monthly reserve transfers.
  • Opened and assigned new client accounts.
  • Balanced batch summary reports for verification and approval.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Rectified escalated accounts payable issues from employees and vendors.
  • Researched and resolved billing and invoice problems.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Associate of Arts: Business Administration, Expected in 5/2014
Community College of Baltimore County - Baltimore, MD
Status -
  • Coursework includes Economics, Accounting, Communications, Marketing, Management, and statistics.
  • Desktop publishing workshop
  • Time Management workshop
  • Promoted to Assistant Deputy after just 2 years in county government.
  • Earned Plain Language Award in June 2015.
  • Reduced paperwork in USCIS by creating electronic forms to replace paper applications.
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
  • SharePoint 2010 and Designer
  • Visio

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Resume Overview

School Attended

  • Community College of Baltimore County

Job Titles Held:

  • Systems Administrator
  • Clerical Specialist
  • Switchboard Operator
  • Receptionist
  • Data Entry Specialist
  • Secretary


  • Associate of Arts

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