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Systems Administrator Resume Example

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SYSTEMS ADMINISTRATOR
Professional Summary

Driven Systems Administrator with years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Certifications
Carolina Career College, Durham, NC Current certification: CompTIA Security+, EC Council Certified Ethical Hacker, Microsoft 365 Certified: Modern Desktop Administrator Associate, MS-100
Work History
Systems Administrator | Company Name - City, State02/2020 - Current
  • Created patches and solutions to fix bugs in existing applications.
  • Managed development of system protocols to deliver complete and persistent data set.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain operational readiness.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Ensured server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
  • Acted as escalation point for troubleshooting advanced systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
  • Regularly evaluated servers and successfully maintained uptime of 97%.
  • Monitored and updated user groups and permissions, using Active Directory.
  • Performs administration activities such as setting user accounts, roles, access, and privileges.
PC Technician/ Local Registration Authority, PC Technician | Company Name - City, State05/2018 - 02/2020
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers.
  • Installing and configuring application and operating system software and upgrades.
  • Maintaining inventory of installed software, managing software licensing and creating policies and procedures for upgrades.
  • Support Cryptographic Modernization, KMI, Common Access Cards, and PKI in execution of daily operations.
  • Responsible for creation, revocation, suspension, and issuance of certificates and tokens.
  • Serve as PC Technician and Verizon Account Manager for mobile device management.
  • Assisted with $550000 installation of servers, completing entire project 48 days ahead of schedule
Military Operations Analyst | Company Name - City, State10/2016 - 08/2017
  • Collaborated with US inter-agencies and commercial corporations on variety of SOF unconventional warfare support topics such as developing theories, concepts, practices, and employment methods.
  • Generated reports of findings to help management with making key decisions.
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
  • Responsible for booking and travel coordination of all national and international travel for over 200 essential personnel in support of Special Operations requirements.
  • Assisted with developing, implementing, analyzing, and interpreting metrics for evaluation of technologies and training and determined effectiveness, efficiency, and relevance in future technologies and training in global environments.
  • Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
  • Assisted data aggregation, billing and transactions for data and account aggregation.
Future Operations Logistical Planner | Company Name - City, State10/2009 - 08/2016
  • Planned synchronization and execution of operational level logistics for Special Operations Forces by collaboratively planning, analyzing, and identifying strategic capability shortfalls.
  • Prepared and presented reports on all documentation for monthly audit processing, planning requirements, and recommendations to commander, higher headquarters, and other agencies as directed.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Answered 200 calls per week to assist with customer questions and concerns
Skills
  • I/O Inventory Management
  • Product Lifecycle
  • Hardware/Software installation
  • Network protocols and standards
  • Microsoft networking
  • Desktop systems
  • Set-up users and policies
  • Network implementation
  • Install, configure, and upgrade vendor-neutral systems
  • OSI Model
  • Perform post-installation configuration
  • Troubleshooting
  • TCP/IP configuration
  • Preventative system maintenance and support
  • Install and configure client and server operating systems
  • Understanding of development, networking, security, and business concepts
  • Diagnosing software and hardware problems
  • Component Repair
  • Microsoft 365 Identity and Services, MD-100 Windows 10, MD-101 Managing Modern Desktops
  • Additional certification training: CompTIA A+, CompTIA Network+, MCP: Windows 10, MCSA: Windows Server 2012
  • Program installations
  • System upgrades
  • Performance Analysis
Education
Campbell University - City, State01/2018B.A.S: Information Technology & Security
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Resume Overview

School Attended

  • Campbell University

Job Titles Held:

  • Systems Administrator
  • PC Technician/ Local Registration Authority, PC Technician
  • Military Operations Analyst
  • Future Operations Logistical Planner

Degrees

  • B.A.S : Information Technology & Security

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