systems administrator resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Driven Systems Administrator with years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Certifications
Carolina Career College, Durham, NC
Current certification: CompTIA Security+, EC Council Certified Ethical Hacker, Microsoft 365 Certified: Modern Desktop Administrator Associate, MS-100
Skills
I/O Inventory Management
Product Lifecycle
Hardware/Software installation
Network protocols and standards
Microsoft networking
Desktop systems
Set-up users and policies
Network implementation
Install, configure, and upgrade vendor-neutral systems
OSI Model
Perform post-installation configuration
Troubleshooting
TCP/IP configuration
Preventative system maintenance and support
Install and configure client and server operating systems
Understanding of development, networking, security, and business concepts
Diagnosing software and hardware problems
Component Repair
Microsoft 365 Identity and Services, MD-100 Windows 10, MD-101 Managing Modern Desktops
Additional certification training: CompTIA A+, CompTIA Network+, MCP: Windows 10, MCSA: Windows Server 2012
Program installations
System upgrades
Performance Analysis
Education
Campbell UniversityBuies Creek, NCExpected in 01/2018 ā āB.A.S:Information Technology & Security - GPA:
Work History
Salient Crgt - Systems Administrator Woodbridge, VA, 02/2020 - Current
Created patches and solutions to fix bugs in existing applications.
Managed development of system protocols to deliver complete and persistent data set.
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain operational readiness.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Ensured server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
Acted as escalation point for troubleshooting advanced systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
Regularly evaluated servers and successfully maintained uptime of 97%.
Monitored and updated user groups and permissions, using Active Directory.
Performs administration activities such as setting user accounts, roles, access, and privileges.
Lockheed Martin Corporation - PC Technician/ Local Registration Authority, PC Technician Milwaukee, WI, 05/2018 - 02/2020
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Linked computers to network and peripheral equipment, including printers and scanners.
Patched software and installed new versions to eliminate security problems and protect data.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers.
Installing and configuring application and operating system software and upgrades.
Maintaining inventory of installed software, managing software licensing and creating policies and procedures for upgrades.
Support Cryptographic Modernization, KMI, Common Access Cards, and PKI in execution of daily operations.
Responsible for creation, revocation, suspension, and issuance of certificates and tokens.
Serve as PC Technician and Verizon Account Manager for mobile device management.
Assisted with $550000 installation of servers, completing entire project 48 days ahead of schedule
Lockheed Martin - Military Operations Analyst City, STATE, 10/2016 - 08/2017
Collaborated with US inter-agencies and commercial corporations on variety of SOF unconventional warfare support topics such as developing theories, concepts, practices, and employment methods.
Generated reports of findings to help management with making key decisions.
Designed plans to improve operations and suggested changes to systems for overall organization.
Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Responsible for booking and travel coordination of all national and international travel for over 200 essential personnel in support of Special Operations requirements.
Assisted with developing, implementing, analyzing, and interpreting metrics for evaluation of technologies and training and determined effectiveness, efficiency, and relevance in future technologies and training in global environments.
Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Assisted data aggregation, billing and transactions for data and account aggregation.
United States Army - Future Operations Logistical Planner City, STATE, 10/2009 - 08/2016
Planned synchronization and execution of operational level logistics for Special Operations Forces by collaboratively planning, analyzing, and identifying strategic capability shortfalls.
Prepared and presented reports on all documentation for monthly audit processing, planning requirements, and recommendations to commander, higher headquarters, and other agencies as directed.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Answered 200 calls per week to assist with customer questions and concerns
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Resume Overview
School Attended
Campbell University
Job Titles Held:
Systems Administrator
PC Technician/ Local Registration Authority, PC Technician