Systems Administrator Resume Example
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SYSTEMS ADMINISTRATOR
Professional Summary
Driven Systems Administrator with years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Certifications
Carolina Career College, Durham, NC
Current certification: CompTIA Security+, EC Council Certified Ethical Hacker, Microsoft 365 Certified: Modern Desktop Administrator Associate, MS-100
Work History
Systems Administrator | Salient Crgt - Woodbridge , VA02/2020 - Current
- Created patches and solutions to fix bugs in existing applications.
- Managed development of system protocols to deliver complete and persistent data set.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain operational readiness.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Ensured server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
- Acted as escalation point for troubleshooting advanced systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
- Regularly evaluated servers and successfully maintained uptime of 97%.
- Monitored and updated user groups and permissions, using Active Directory.
- Performs administration activities such as setting user accounts, roles, access, and privileges.
PC Technician/ Local Registration Authority, PC Technician | Lockheed Martin Corporation - Milwaukee , WI05/2018 - 02/2020
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers.
- Installing and configuring application and operating system software and upgrades.
- Maintaining inventory of installed software, managing software licensing and creating policies and procedures for upgrades.
- Support Cryptographic Modernization, KMI, Common Access Cards, and PKI in execution of daily operations.
- Responsible for creation, revocation, suspension, and issuance of certificates and tokens.
- Serve as PC Technician and Verizon Account Manager for mobile device management.
- Assisted with $550000 installation of servers, completing entire project 48 days ahead of schedule
Military Operations Analyst | Lockheed Martin - City , STATE10/2016 - 08/2017
- Collaborated with US inter-agencies and commercial corporations on variety of SOF unconventional warfare support topics such as developing theories, concepts, practices, and employment methods.
- Generated reports of findings to help management with making key decisions.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Responsible for booking and travel coordination of all national and international travel for over 200 essential personnel in support of Special Operations requirements.
- Assisted with developing, implementing, analyzing, and interpreting metrics for evaluation of technologies and training and determined effectiveness, efficiency, and relevance in future technologies and training in global environments.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Assisted data aggregation, billing and transactions for data and account aggregation.
Future Operations Logistical Planner | United States Army - City , STATE10/2009 - 08/2016
- Planned synchronization and execution of operational level logistics for Special Operations Forces by collaboratively planning, analyzing, and identifying strategic capability shortfalls.
- Prepared and presented reports on all documentation for monthly audit processing, planning requirements, and recommendations to commander, higher headquarters, and other agencies as directed.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Answered 200 calls per week to assist with customer questions and concerns
Skills
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Education
Campbell University - City, State01/2018B.A.S: Information Technology & Security
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School Attended
- Campbell University
Job Titles Held:
- Systems Administrator
- PC Technician/ Local Registration Authority, PC Technician
- Military Operations Analyst
- Future Operations Logistical Planner
Degrees
- B.A.S : Information Technology & Security
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