Results-driven IT Technician with experience in software, user administration and data communications. Motivated and customer-oriented with strong conceptual and design skills. Detail-oriented with experience in resolving complex customer service issues in a timely manner.
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Patient and diligent
- Vast technical knowledge
- Proficient in AVG, Printers, PC Security systems
- MS Office proficiency
- Accomplished with mobile devices
- Good at following instructions
- Technical help desk experience
- Strong analytical skills
- Information security
- GUI and tools
- Testing
- Excellent problem solving skills
- Dependable independent worker
- Excellent plan comprehension
- Academic Achievement Awards - SharePoint 2013; Installing, Configuring, Implementation, Essentials, Design, Site Collection and Administration, Site Collection and Templates, Security and Users, Publishing, Managing Documents
- Academic Achievement Awards - Windows Sever 2012; Installing, Configuring, Implementation, Group Policy, Active Directory, Hyper-V, File and Storage Solutions, Advanced Network Services, TCP\IP Services,
- Academic Achievement Awards - SQL; Essential, Configuring, Implementation
- Academic Achievement Award - IT Security; Core Concepts
Courses included Business, Accounting, A+, Networking, Net +, Security +, Computer Troubleshooting, Network Troubleshooting, and Web Page Design.
Experienced in system-operations, collections, and customer service, operating systems, protocols, remote connectivity, network architecture, data backup and migration, hardware building/upgrading, security and maintenance, active directory, managing email, directory services, IP configuration, knowledge of LANs and WANS, network troubleshooting, remote connectivity (VPN), routers, hubs and switches, cabling, MS Office products, ADUC, virus removal, strong aptitude in OS repair, hardware/software troubleshooting, as well as the ability to understand technical information and terminology and the ability to learn new information quickly.
Mclean, VA, 07/2014 - Current
- Responsible for maintaining SharePoint and related items.
- Serves as an administrator for servers, operating systems, data backups, as well as specialty programs including Banktel, Autosig, LaserPro, and CRAWiz.
- Worked with clients to analyze software needs and installed appropriate solutions within budget. Improved reliability of supply chain software, systems, database and order processing. Executed and monitored standards for user interfaces, page design and graphics development.Â
- Served as operating system expert, providing technical support for entire organization.
Doral, FL, 08/2011 - 07/2014
- Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Provided thorough support and problem resolution for customers for hardware and software issues.
- Responsible for answering, commenting, and replying to help desk inquiries for software/hardware related issues.
Doral, FL, 02/2008 - 05/2011
- Responsible for repairing, refurbishing, building, upgrading, maintaining, and troubleshooting computers, networks, and hardware/software.
- Setup networks, installed server's, VPN's, routers (Cisco, Linksys etc.), firewalls, created/ran cable throughout buildings, managed servers (Server 2003/2005/2008), managed/troubleshot emails, virus removal, service local business as well as residents, data migration, data backup, took in customers/customer service, insurance quotes, installed LCD screens, RAM, HDD's, CD-ROMs, Motherboards and other hardware in desktops and laptops.
Botetourt, VA, 07/2007 - 09/2007
- Responsible for IT work; data entry (AS400, Helpstarr), troubleshooting and repairing, networks, computers, printers, and scanners.
- Managed helpdesk tickets, provided customer service for employees throughout the building, managed networks (Server 2003/2005), installed new computers and printers, formatted old machines, installed/troubleshot software, monitored emails, virus removal.
Orange, VA, 04/2007 - 2008
- Responsible for data migration, PC upgrade, network upgrade, installation of new computers, and de-installation of old computers. Installed desktops and laptops with data migration for several companies and business’, broke down machines and monitors for storage, installed RAM, HDD’s, and printers.
City, STATE, 2007 - 04/2007
- Responsible, under contract with Dell Computer, to repair Dell computers for customers under warranty.
- Coordinate the pick-up and return of computer parts, schedule travel times, and setup appointments for repairing customer's computers, file appropriate logs and records, with supervisory calls weekly.
City, STATE, 2006 - 2007
- Responsible for repairing, refurbishing, building, upgrading, and troubleshooting computers, printers, hardware/software, accessories, and courteous customer service.
- Removed virus', installed Motherboards, HDD's, RAM, CD-ROMs, various software programs, installed servers, broke down systems, ran CAT5 cable, monitored business' networks, data migration, designed posters/fliers/signs using graphics for customers.
- Musician - 17 years of experience playing numerous instruments, including taking/giving music lessons, participating in bands, groups, charities, and schools. Current - Guitar, bass, drums, harmonica, keys, and ukulele.
- Martial Artist - 14 years of martial arts experience, including volunteering. Current - Six years Aikido. Three years Tai Chi.
- Artist - 20 years of art experience, including taking/giving art lessons, painting, drawing, ceramics/sculptures, graphic design, photography, music, theatre, and film
- Bilingual - English, Navajo
- Tradesman/Handyman - 15 years of experience, including plumbing, construction, electrical, automobiles, sewing, and electronics
- Cook - 10 years of experience, including taking classes for food and beer
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