Results-driven IT Technician with experience in software, user administration and data communications. Motivated and customer-oriented with strong conceptual and design skills. Detail-oriented with experience in resolving complex customer service issues in a timely manner.
Courses included Business, Accounting, A+, Networking, Net +, Security +, Computer Troubleshooting, Network Troubleshooting, and Web Page Design.
Experienced in system-operations, collections, and customer service, operating systems, protocols, remote connectivity, network architecture, data backup and migration, hardware building/upgrading, security and maintenance, active directory, managing email, directory services, IP configuration, knowledge of LANs and WANS, network troubleshooting, remote connectivity (VPN), routers, hubs and switches, cabling, MS Office products, ADUC, virus removal, strong aptitude in OS repair, hardware/software troubleshooting, as well as the ability to understand technical information and terminology and the ability to learn new information quickly.
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