Systems Administrator resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • Adobe ColdFusion 4.5 Programmer (2000) Certified Gateway Technician (2000) Certified Macintosh Support Technician-G3 and G4 Series (1999) Certified Senior Macintosh Support-Mac II Series (1993) Software Specializations Windows 3.x through 10 Windows Server 2008 through 2012 Macintosh OS System 7.x through OS X 10.x Cisco IOS (UC560 Administration) VMware ESXi 5.x and 6.x Adobe Master Suite CS5 (Photoshop, Illustrator, InDesign, Flash Professional, Dreamweaver, Fireworks, Premiere Pro, Encore) Adobe Creative Suite CC-2015 (After Effects, Audition, Dreamweaver, Edge, Flash, Illustrator, InCopy, InDesign, Muse, Photoshop, Premiere Pro) Adobe Coldfusion 4.5.
10/2013 to Present Systems Administrator Sentinel Technologies Inc | Springfield, IL,
  • Responsible for management and development for all I.T.
  • infrastructure, including network, servers, desktop, laptops, phone system, mobile devices and printers.
  • Daily I.T.
  • support for all employees, as well as backup phone, email and chat support for external InterActive Legal customers.
  • Web development, including management of over 80 domains, and configuration and maintenance of 5 separate web systems.
  • Supported a wide variety of operating systems and hardware, including Dell, Lenovo and HP systems, MacBook(Pro), Mac mini, iPhone and iPad, Android tablets and phones, Cisco UC devices, Cisco switches and routers, as well as WiFi network management.
06/2011 to 06/2013 Technical Services Specialist/Web Developer Adams County Sheriff's Office | Watkins, CO,
  • Primary focus is developing and maintaining the web presence for the Law School.
  • Platform development includes Adobe Dreamweaver CS5 and Expression Web from Microsoft, also responsible for converting all hard-copy and digital department content for the website.
  • Projects also included taping and mastering video sessions for various events and classes.
  • Additional duties include desktop support and account management for the Law School faculty, staff and students.
  • The work involves supporting a wide variety of laptops, desktops, laser and other printers, as well as display and A/V equipment.
  • Key Contributions:.
  • Reworked the building maps and infrastructure images to allow departments to have customizable imagery to use for events, directional aids, and reference material.
  • Assisted in developing new methods for importing student identification into various data management systems to increase efficiency in processing.
  • Assisted in development of new ticketing system in Altiris and form-based support structure to improve IT response time for customer issues.
01/2010 to 01/2011 I.S. Support Technician Dmi Mobile Enterprise Solutions | Quantico, VA,
  • Performed general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout the UTMB Galveston campus, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
  • Also responsible for account/device management in Active Directory.
  • Phone support also required remote configuration and service to satellite clinics and offices.
01/2009 to 01/2010 IT Technician II ECHOSTAR/DISH NETWORK | City, STATE,
  • Responsible for computer hardware support, maintenance and troubleshooting.
  • PC\laptop network connectivity, printer maintenance, computer installs, ticket resolution and end user application support.
  • Possesses and applies a broad knowledge of principles, practices, and procedures related to computer hardware support in an enterprise environment.
  • Support for Blackberry phones and Wireless devices from installation, setup, and problem resolution.
  • Supported a 600 PC center with Windows XP as the environment as well as 5 Win2003 servers, associated phone switch hardware and appliances.
  • Key Contributions:.
  • Performed a refresh of over 70 machines using Symantec Deployment Center and an XP image.
  • Assisted in the recabling of 420 Cisco phones and phone switches.
  • Utilized an Access database to assist in the processing of tickets through the HP OpenView system.
  • Setup and deployed wireless Netcom headsets for 30 coach/manager stations.
  • Continuing development of IT training for the phone agents, and delivered IT presentations on a regular basis to the training classes.
  • Maintained and administered all Active Directory information for the Alvin Call Center.
01/2007 to 01/2009 Deskside Support Team Lead COMPUCOM | City, STATE,
  • Break/Fix support for laptops and workstations for approximately 800 users, as well as Blackberry and network printer support for the GE Contract in West Loop and Jacintoport, Houston, TX.
  • Laptops included Dell Inspiron and Precision series, along with GX and Precision desktops, machines were on the Win2000 and XP platforms.
  • HP “xw” series workstations were also supported.
  • Responsible for deploying new systems to customers with appropriate configuration of software.
  • The work includes monitoring three separate ticketing systems, as well as phone and direct customer support.
  • Requires detailed knowledge of imaging of systems, and a thorough knowledge of desktop/laptop configurations and repair.
  • Also responsible for basic network wiring and Cisco switch troubleshooting as well as Wireless standards and functionality.
  • Key Contributions:.
  • Responsible for reimaging and delivering new machines to personnel as needed/required for GE refresh standards.
  • This involved copying data using a custom program, and imaging (2000, XP) the machines with Norton Ghost 8.x and 9.x.
  • Primarily involved in the setup, maintenance and training for the new Xerox WorkCentre printers installed onsite.
  • Completed ITIL Foundations Training with focus in Service Management and Lifecycle.
  • Required network setup and machine configuration as well as training each group in usage.
  • Supported the remote server team with first line support for all NT, 2000 and 2003 Windows servers onsite, this involved approximately 50 machines.
  • Responsible for onsite inventory of all PCs, laptops, servers and printers.
  • Also responsible for backup support for the West Loop site comprised of approximately 500 users.
Expected in Present B.S | Information Technology-Security Western Governors University, Salt Lake City, UT GPA:
Information Technology-Security
Expected in 1992 A.A.S | Electronics CCAF, Maxwell-Gunter AFB, Montgomery, AL GPA:
Expected in Aircraft Maintenance-C141B) | , , GPA:
Expected in 1989 H.S. Diploma | NORTHERN SENIOR HIGH SCHOOL, , GPA:
Expected in 1988 Academic Curriculum | CEDAR CLIFF HIGH SCHOOL, , GPA:
Academic, account management, Active Directory, Adobe Dreamweaver, backup, basic, Call Center, Cisco, coach, computer hardware, hardware, content, copying, customer support, data management, Dell, desktops, email, focus, Phone support, HP, HP OpenView, image, imaging, inventory, ITIL, Laptops, laser, Law, Legal, Mac, Access database, Win, Windows, Win2000, 2000, NT, Windows XP, enterprise, network management, network setup, network wiring, network, Norton Ghost 8.x, operating systems, personnel, phone system, presentations, printer, printers, problem resolution, repairing, routers, servers, switches, switch, Cisco switches, Symantec, desktop support, phones, phone, troubleshoot, troubleshooting, upgrading, video, Web development, website

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Resume Overview

School Attended

  • Western Governors University
  • CCAF, Maxwell-Gunter AFB

Job Titles Held:

  • Systems Administrator
  • Technical Services Specialist/Web Developer
  • I.S. Support Technician
  • IT Technician II
  • Deskside Support Team Lead


  • B.S
  • A.A.S
  • Aircraft Maintenance-C141B)
  • H.S. Diploma
  • Academic Curriculum

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