Adobe ColdFusion 4.5 Programmer (2000) Certified Gateway Technician (2000) Certified Macintosh Support Technician-G3 and G4 Series (1999) Certified Senior Macintosh Support-Mac II Series (1993) Software Specializations Windows 3.x through 10 Windows Server 2008 through 2012 Macintosh OS System 7.x through OS X 10.x Cisco IOS (UC560 Administration) VMware ESXi 5.x and 6.x Adobe Master Suite CS5 (Photoshop, Illustrator, InDesign, Flash Professional, Dreamweaver, Fireworks, Premiere Pro, Encore) Adobe Creative Suite CC-2015 (After Effects, Audition, Dreamweaver, Edge, Flash, Illustrator, InCopy, InDesign, Muse, Photoshop, Premiere Pro) Adobe Coldfusion 4.5.
Responsible for management and development for all I.T.
infrastructure, including network, servers, desktop, laptops, phone system, mobile devices and printers.
support for all employees, as well as backup phone, email and chat support for external InterActive Legal customers.
Web development, including management of over 80 domains, and configuration and maintenance of 5 separate web systems.
Supported a wide variety of operating systems and hardware, including Dell, Lenovo and HP systems, MacBook(Pro), Mac mini, iPhone and iPad, Android tablets and phones, Cisco UC devices, Cisco switches and routers, as well as WiFi network management.
June 2011 to June 2013
TSU/THURGOOD MARSHALL SCHOOL OF LAWHouston, TXTechnical Services Specialist/Web Developer
Primary focus is developing and maintaining the web presence for the Law School.
Platform development includes Adobe Dreamweaver CS5 and Expression Web from Microsoft, also responsible for converting all hard-copy and digital department content for the website.
Projects also included taping and mastering video sessions for various events and classes.
Additional duties include desktop support and account management for the Law School faculty, staff and students.
The work involves supporting a wide variety of laptops, desktops, laser and other printers, as well as display and A/V equipment.
Reworked the building maps and infrastructure images to allow departments to have customizable imagery to use for events, directional aids, and reference material.
Assisted in developing new methods for importing student identification into various data management systems to increase efficiency in processing.
Assisted in development of new ticketing system in Altiris and form-based support structure to improve IT response time for customer issues.
January 2010 to January 2011
MODIS ITHouston, TXI.S. Support Technician
Performed general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout the UTMB Galveston campus, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
Also responsible for account/device management in Active Directory.
Phone support also required remote configuration and service to satellite clinics and offices.
January 2009 to January 2010
ECHOSTAR/DISH NETWORKALVIN, TXIT Technician II
Responsible for computer hardware support, maintenance and troubleshooting.
PC\laptop network connectivity, printer maintenance, computer installs, ticket resolution and end user application support.
Possesses and applies a broad knowledge of principles, practices, and procedures related to computer hardware support in an enterprise environment.
Support for Blackberry phones and Wireless devices from installation, setup, and problem resolution.
Supported a 600 PC center with Windows XP as the environment as well as 5 Win2003 servers, associated phone switch hardware and appliances.
Performed a refresh of over 70 machines using Symantec Deployment Center and an XP image.
Assisted in the recabling of 420 Cisco phones and phone switches.
Utilized an Access database to assist in the processing of tickets through the HP OpenView system.
Setup and deployed wireless Netcom headsets for 30 coach/manager stations.
Continuing development of IT training for the phone agents, and delivered IT presentations on a regular basis to the training classes.
Maintained and administered all Active Directory information for the Alvin Call Center.
January 2007 to January 2009
COMPUCOMHouston, TXDeskside Support Team Lead
Break/Fix support for laptops and workstations for approximately 800 users, as well as Blackberry and network printer support for the GE Contract in West Loop and Jacintoport, Houston, TX.
Laptops included Dell Inspiron and Precision series, along with GX and Precision desktops, machines were on the Win2000 and XP platforms.
HP “xw” series workstations were also supported.
Responsible for deploying new systems to customers with appropriate configuration of software.
The work includes monitoring three separate ticketing systems, as well as phone and direct customer support.
Requires detailed knowledge of imaging of systems, and a thorough knowledge of desktop/laptop configurations and repair.
Also responsible for basic network wiring and Cisco switch troubleshooting as well as Wireless standards and functionality.
Responsible for reimaging and delivering new machines to personnel as needed/required for GE refresh standards.
This involved copying data using a custom program, and imaging (2000, XP) the machines with Norton Ghost 8.x and 9.x.
Primarily involved in the setup, maintenance and training for the new Xerox WorkCentre printers installed onsite.
Completed ITIL Foundations Training with focus in Service Management and Lifecycle.
Required network setup and machine configuration as well as training each group in usage.
Supported the remote server team with first line support for all NT, 2000 and 2003 Windows servers onsite, this involved approximately 50 machines.
Responsible for onsite inventory of all PCs, laptops, servers and printers.
Also responsible for backup support for the West Loop site comprised of approximately 500 users.
Western Governors University Salt Lake City, UTInformation Technology-Security B.SInformation Technology-Security
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