Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced data analyst and business intelligence developer with 10+ years of experience in transforming data into usable reports and dashboards.

  • ETL Modeling
  • SQL
  • PHP
  • Business systems management
  • Business process optimization
  • Business intelligence
  • IT systems implementation
  • Systems upgrading
  • Database Management
  • Business Intelligence Roadmap Design
  • Trend modeling
  • Agile
  • Database programming
  • Virtualization technologies
  • Data Warehousing
  • Build releases
Work History
System Administrator, 09/2019 - Current
Town Square Media Bismarck, ND,
  • Installed and upgraded internal and third party software
  • Planned and implemented Costpoint and Onbase upgrades to latest versions
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications
  • Worked with users to determine areas of technology in need of improved usability
  • Made recommendations regarding information technology infrastructure overhauls
  • Migrated data from legacy system to SQL Server 2008 databases using SSIS to overcome transformation constraints
  • Configured, tested and maintained [Type] network equipment to achieve [Result]
Business Intelligence Developer, 10/2016 - 08/2019
Res-Care, Inc. Brownsville, TN,

Lead System Architect, Developer and Administrator of DOMO business intelligence platform

  • Designed, developed analyzed and tested ETL and business data-flow processes
  • Proficient in Oracle SQL, MySQL, Redshift, Access, Excel
  • Designed, automated, distributed and maintained executive level reports and dashboards
  • Responsible for enforcing data integrity and quality across all systems and processes
  • Project lead over data science implementation to predict employee flight risk and reduce turnover
  • Combined, parsed and aggregated over 500 TB data from multiple systems producing a holistic view of human capital and key business metrics
  • Strong business partnership with HRBP’s and Field Directors
  • Created DOMO pages, dashboards and business processes for all areas of HR including HR Analytics, HR Field, HRIS, Compensation, Payroll, Benefits, LOA, Compliance and Communications
  • Created and modified programs, processes and API’s to solve complex business problems
  • Supervised team members and domo users in creating dataflows, datasets and visuals
  • Validated reports and queries created by junior team members and business partners
  • Mentored interdepartmental employees on SQL and database structure basics
  • Primary contact for complex queries and ad-hoc reporting requests across all HR departments, automating and streamlining where possible
  • Conducted interdepartmental training classes on SQL, DOMO and best practices regarding data structure and integrity
  • Maintained robust library of SOP’s, user guides and other business related documentation
  • Served as technical subject matter expert on multiple interdepartmental projects
  • Designed customized data collection models for specific visualization tasks
  • Developed and managed dashboards using [Technology resource]
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data
  • Collected data from wide-ranging sources, including [Type], [Type] and [Type]
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Handled massive quantities of business intelligence data, personally managing as much as [Number] terabytes
  • Generated reports, updated spreadsheets and presented results
  • Queried [Type] and [Type] teams to define intelligence needs, structuring subsequent information gathering efforts accordingly
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems
  • Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use
  • Integrated BI assets into customer relationship management (CRM) tasks, improving service personnel's available intelligence
  • Prepared detailed reports [Timeframe] on updates to project specifications, progress, identified conflicts and team activities
  • Improved data gathering, analysis and visualization procedures with strategic optimizations
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
  • Responded to specific BI requests from [Type] personnel, creating data packets with requested information in easily understandable formats
  • Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards
  • Monitored and optimized SQL server performance
  • Modified existing [Type] software to correct coding errors, upgrade interfaces and improve overall performance
  • Led [Software] development initiative as Subject Matter Expert and primary point-of-contact for project management staff
  • Wrote [Type] scripts for daily maintenance activities, including indexes and tables analyses
IT Data Analyst, 08/2010 - 08/2016
Bank Of America Corporation Salinas, CA,
  • 6 years of experience PeopleSoft IT Benefits functional data analyst
  • Requirements gathering, functional and technical design documentation, unit testing
  • Advanced Microsoft Access database design, development and configuration for custom Benefits billing, headcount reports, and reconciliation processes
  • Identified system requirements and analyzed current and future business processes to develop complex data models, reports and queries
  • Created custom comparison and reconciliation process to identify and report discrepancies between vendor files and PeopleSoft
  • Troubleshoot and resolve BenAdmin job errors and issues in PeopleSoft
  • Created functional and technical design specifications
  • Conducted software demonstrations, training of end users and lead system integration testing
  • Lead analyst to provide vendor management ensuring utilization and synchronization of relevant technology to support implementations, system enhancements, upgrades, patches and fixes
  • Read and interpreted HIPAA EDI transaction sets in resolving interface file issues
  • Researched and resolved issues regarding integrity of data flow into [Type] databases
  • Documented business workflows for stakeholder review
  • Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources
  • Participated in requirements meetings and data mapping sessions to understand business needs
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Identified and documented detailed business rules and use cases based on requirements analysis
Bachelor of Science: Computer Programming & Information Systems, Expected in 2008
SUNY Farmingdale - Farmingdale, NY

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  • SUNY Farmingdale

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  • System Administrator
  • Business Intelligence Developer
  • IT Data Analyst


  • Bachelor of Science

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