System Administrator resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Driven Systems Administrator with 7 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences. Skilled at troubleshooting, communication and collaboration.
Skills
Servers expertise
Technical Analysis
System upgrades
User support
Hardware and software installation
Troubleshooting
Technical Support
Virtualization
Infrastructure planning
Technical Writing
Team Collaboration
Network Administration
Advanced Desktop Support
Cisco Networking Devices
Education
United States Marine Corps, Expected in ā ā:10/1992 - 06/2000 - GPA:
Smithfield High SchoolSmithfield, VAExpected in 06/1993 ā āHigh School Diploma: - GPA:
Certifications
Cisco Certified Entry Network Technician
Work History
22Nd Century Technologies - System Administrator Sturtevant, WI, 08/2018 - Current
Provides technical support and guidance for Eastern Data clients.
Provided Tier 1 to Tier 4 desktop support to system/server/network administration and maintenance.
Provides technical support during project planning and implementation.
Initiates systems assessments and coordinates with NOC Manager to provide to best services to Eastern Data clients.
Install, configure, update and monitor systems/hardware to ensure peak performance.
This includes system patching, error checking, system/endpoint updates, and system fault mitigation (CPU/memory usage, disk space, port settings, system/file backups).
Takes appropriate actions to resolve issues impacting daily operations for Eastern Data clients.
Configures and installs various networking equipment (switches, routers, firewalls, and WAPs).
Performed infrastructure/cabling/hardware support as needed.
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Established network specifications and analyzed workflow, access, information and security requirements.
Provided second-level support for all server class systems.
Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
Made recommendations regarding information technology infrastructure overhauls.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Completed reports detailing network and systems performance, costs and downtime issues.
Worked with users to determine areas of technology in need of improved usability.
Resolved issues and escalated problems with knowledgeable support and quality service.
Provided IT support for day-to-day operations at Great Wolf Lodge.
IT support provided encompassed: Telephony, Networking, Help Desk (Hardware and Software Support), CCTV, Physical Security (Electronic Locks), Point of Sales systems and associated equipment, Wireless Access, CATV, and Audio Visual.
Performed required backups of system servers.
Routinely removed, installed, replaced, and upgraded/setup various network devices such as, pc workstations, POS equipment, Digital signage, gaming systems, switches, WAPs, cctv equipment, network printers, electronic locks (Salto).
Contracted vendors to render services such as CATV support, software support, A/V equipment upgrade and replacement, etc.
Planned, scheduled, and executed various projects, i.e., CCTV upgrades, property wide A/V system upgrades, Wifi mapping and augmentation, property wide pc hardware refresh, property wide switch replacements (EOL).
Assisted in opening of new GWL properties by providing IT support for infrastructure and cabling, routing and switching, pc/printer setup, server setup and other various support activities.
Conducted daily system monitoring, verifying security, integrity and availability of all hardware, server resources, applications and key processes.
Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.
Directed IT services, counseled executives and collaborated with senior management on strategic planning.
Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
Led functional and technical support for implementation of software applications and enhancements.
Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Great Wolf Lodge - Information Technology Technician City, STATE, 07/2015 - 08/2017
Provided IT support for day-to-day operations at Great Wolf Lodge.
IT support provided encompassed: Telephony, Networking, Help Desk (Hardware and Software Support), CCTV, Physical Security (Electronic Locks), Point of Sales systems and associated equipment, Wireless Access, CATV, and Audio Visual.
Performed required backups of system servers.
Managed system-wide operating system and software deployments, as well as related software upgrade problems.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Conducted daily system monitoring, verifying security, integrity and availability of all hardware, server resources, applications and key processes.
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Answered and triaged requests for assistance in order to provide top-notch support.
Set up hardware and software in optimal configurations to meet network performance requirements.
Installed, modified and repaired software and hardware to resolve technical issues.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Performed tests of functionality, security and performance of different workstations and devices.
Handled computer system troubleshooting and provided technical support to entire team for computer operations.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Trained and supported end-users with software, hardware and network standards and use processes.
Provided oversight and support for daily field activities of Signature Technology Solutions.
This included but was not limited to installation and integration of Promethean and Smart Technologies Interactive whiteboard systems into existing client networks.
Performing onsite consultations for prospective clients.
Providing onsite training to clients once systems were installed.
Job responsibilities also included: Installation of various cabling types for audio/visual and networking equipment.
(CAT 5/5E, CAT 6, Coaxial, Audio, RJ11, etc.) Installation of various types of audio-visual equipment i.e., electronic whiteboards, screens, projectors, speakers, and other devices Installation of various types of windows-based software on PC's Installation of surface mount CCTV equipment i.e., Bosch, Pelco.
Responsible for troubleshooting and testing equipment in full compliance with company regulations and procedures Complete training programs from manufacturers, industry associations, distributors, and company as required Responsible for meeting installation deadlines and schedules.
Monitored and repaired audio, video, control systems and video conferencing equipment.
Adhered to safety protocols while installing projectors, displays and speakers.
Provided troubleshooting techniques in integrating professional audio/video systems.
Interfaced with customers to explain operation and instill confidence in installed systems.
Pulled and terminated variety of cables.
Verified th completed work was documented accurately and resolved discrepancies.
Performed service and system maintenance as directed.
Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
Correctly read and interpreted audio-visual diagrams.
Tested and repaired system circuit boards to component level using variety of instruments.
Interpreted technical data from drawings, blueprints, schematics and service manuals.
Read and evaluated diagrams to determine specifications.
Pulled low-voltage cabling according to industry practices.
Led crew of audio-video installation team members.
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Resume Overview
School Attended
United States Marine Corps
Smithfield High School
Job Titles Held:
System Administrator
Information Technology Manager/System Administrator