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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A System Administrator/Computer Technician utilizing over 20 years of technical experience, customer relations and studies in computer science and management. Adept at identifying, researching, and resolving technical problems and managing escalation procedures to ensure that service levels are maintained. Successfully integrating acquired skills with a team-playing attitude; providing unique abilities within a progressive work environment.

Certifications
  • Security+ CE, CompTIA - 3/2019
  • ITIL® Foundation in IT Service Management, PeopleCert / AXELOS, 12/XXX0
Education
Associate of Science: Management/Computer Information SystemsManagement, Management/Computer Information Systems Management, Expected in 01/2008
-
Park University - Arlington, VA,
GPA:
Accomplishments
  • Collaborated with several teams to successfully move 3 classified labs from McLean, VA to Arlington, VA.
  • Supervised a contractor team of 4 staff members to successfully install a new HVAC system in the server room of the new Arlington, VA location.
Additional Information
  • Security Clearance: DOD TS/SCI
  • AWARDS, Associate of Arts in Management, 1/08 Dean's List – Montgomery College, fall semester 2007
  • Certified Employee Owner (C.E.O.) for SAIC 15 Year Service Award - SAIC
Skills
  • Apple OS 10
  • Microsoft Windows 10 Operating System
  • Microsoft Visio 2010
  • VMWare Fusion
  • Active Directory, Microsoft Windows 7, Troubleshooting
Work History
System Administrator, 11/2019 - Current
Advantest America Corporation Irvine, CA,
  • Managed network environments containing Windows Server and Windows 10 Operating systems, at Secret / Top Secret / SCI level.
  • Managed networks containing Linux / Windows environments using VMWare.
  • Deployed and maintained mission critical equipment in support of Government contracts.
  • Coordinated work with outside vendors to establish and maintain proper work environment for customers.
  • Maintained security of people and information.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Consulted users to determine areas in need of improvement.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
  • Generated reports outlining network performance, costs and downtime issues.
  • Promoted continuous improvement for IT governance processes.
End User Support Specialist, 05/1997 - 11/2019
Raytheon Technologies Corp Columbus, OH,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Instrumental in supporting AD Migration project in corporate
    environment for 500+ users.
  • Provided professional support to 500+ customers with various computer-
    related problems ranging from email support to configuration of LAN
    resources to desktop and laptop configuration within Microsoft
    Windows 7 and Microsoft Office 2010/2013 environment.
  • Diagnosed software and hardware problems for clients, both hands-on
    and using remote tool BOMGAR, within Microsoft Windows 7
    corporate environment.
  • Responsible for proper management of inventory control of computer
    equipment through database information entry.
  • Served as lesion between customers and other IT departments, such as
    Network Operations and Email Services.
  • Assisted in maintaining standard computer workstation configurations.
  • Communicated highly technical information to both technical and
    non-technical personnel.

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Resume Overview

School Attended

  • Park University

Job Titles Held:

  • System Administrator
  • End User Support Specialist

Degrees

  • Associate of Science

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