system administrator 1 2 resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Currently hold active TS/SCI Clearance (TS was granted October 2013,-October 2018 SCI : None)

Veteran Systems Administrator with strong Computer skills s skills seeking the chance to work with a creative tech startup. Systems Analyst with 13 years in the mobile tech, Computer imaging, System Administrator, Voice Over Internet Protocol, Email Accounts, Servers. I am looking for an environment ln to make make a difference in the work environment as well with lean new and exciting things with technology.

Core Qualifications
  • System administration
  • Windows Server 2003
  • Microsoft Exchange 2010
  • Leadership
  • Managing tight deadlines
  • Windows XP
  • Windows 8
  • ServiceDesk
  • Microsoft BackOffice products
  • Microsoft Lync
System Administrator 1&2 , 2016 - Current
Leidos Holdings Inc. Pocatello, ID, A     
System Admiistrator 1& 2 , 2016 - Current
Lockheed Martin Arlington, TX,

Work as a Helpdesk Technician/ System Administrator with the FBI Agency for NIPR, SIPR, and Top Secret. Assist user with installing software on a daily basics by remote into user computer via  Microsoft LYNC to assist user on the SECRET side with Software install, MS Office and Windows issues. Assist user with other applications that the agency uses on a daily basics. I also use MSRA on the UNCLASSIFIED system which is called Microsoft System Remote Access. Able to ping user computer to check to make sure user is on network and that the server is up and running properly depending on what system that is being accessed. Performing CMD.EXE tools as well with scans on user computer for vulnerability for security issues.

Enterprise Service Desk, 07/2015 - 11/2015
Lockheed Martin Edwards Air Force Base, CA,

The IT Service Desk Specialist 1 will be responsible for providing first-level contact for incoming technology issues. Responsible for support and trouble shooting of enterprise end user systems, to include basic printer,software, peripheral and technical troubleshooting and repair. Requires a minimum High School Diploma, with up to 2 years of equivalent experience preferred. Provisioning of user accounts, assigning permissions and granting network share access. Additional responsibilities will include the preparation and deployment of new computer systems to end-users. Enterprise tool sets will be leveraged for the provisioning of user systems, as well as documenting/logging of end-user issues into tickets. Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department, while providing superior customer service and timely incident resolution. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Helps maintain a central source of information enabling Service Desk staff and support technicians to recover outages and other technical issues with minimal disruption to expected service levels. Responsible for first level support and resolution of incidents received via the IT Service Desk. Function will be attainable through the use of remote tools, via telephone or on rare occasions, in person.Notify Service Desk Duty Manager when customer impacting problems are encountered.Assignment of tickets to responsible group/team when outside resolvable scope.Provisioning of end-user access to systems and file shares.I have General knowledge of Client computer hardware, Knowledge base system as well with support/troubleshooting (preferred hardware Client), MS Office, GMAIL, iPhones, Blackberries,Avaya softpad phones, Ipad. Remote Access, VPNs, Antivirus and Mobile devices, SCCM

Vendor certifications (Microsoft, Cisco, others)

Strong experience in Windows 7, XP, familiarity with Client Service Manager or other ticketing systems such as Remedy accounts, Email accounts, Mailbox, service desk client.

Information System Analyst, 04/2012 - 06/2014
Lockheed Martin Courtland, AL,
  • Conducted daily inventory on COMSEC safes, Coordinate every month with COMSEC Vault in getting keys to distribute within different companies for end of month destruction.
  • Manage and conduct group policies, SOP's, Connunity book, Classes and teaching classes how to do the necessary day to day missions.
  • Worked as a COMSEC Custodian in a hostile environment i.e.
  • Afghanistan, and Arifjan Kuwait while loading up keys and frequency's to individual hand receipt holders and sub hand receipt holders.
  • VTC Coordinator coordinating with AT& T with scheduling and handing VTC.
  • Daily maintenance, test calls, troubleshooting and techniques on software and equipment.
  • Supporting over 300 users and over 10 companies with networking, troubleshooting, and maintaining accounts.
  • Installing printers such as HP, Xerox, DeskJet, Canon.
  • Setup and configured over 80 CISCO VOIP phones.
  • Maintain a daily log doing trouble tickets, calls, helpdesk, and installations of equipment.
  • Installed more than 50 software such as Linux, Goggle Earth, Win7, etc… Work as a help desk System Administrator for SIPRNET, NIPRNET, and does Virtual Private Network tasking in assisting over 300 users with daily operations with troubleshooting network issues.
  • Setup VOIP'S( Voice Over Internet Protocol) systems.
  • Call managers and associate phones with the correct information.
  • Troubleshoot STE phones issues along with associating the KSV 21 cards same as Fortezza cards with the phones to make them go secure.
  • Worked on more than 200 computers with imaging, updating patches and installing software on systems.
  • Worked as a System Administrator for SIPRNET an NIPRNET and conduct day to day missions.
Information System Analyst, 2009 - 2014
Israel Chemicals Ltd Tarrytown, NY,
  • COMSEC Custodian coordination with high echelon to make sure missions, unit coordinators is up on their SOP.
  • Conduct over 60 COMSEC inspections with different units.
  • Coordinate with DISN Video Teleconference and other units to make sure VTC is schedule and up and running.
  • Setup secure and non secure VTC, calls, and meetings.
  • Installed over 300 software downloads on users equipment.
  • Troubleshot and fixed over 400 trouble tickets on a daily basis to include set up a tactical operational center (TOC) Provide technical support for over 400 users and maintained accounts.
  • Imaged over 400 computers to NIPR, SIPR, and CENTRIX.
  • Installed all updated software and join to domain for operation missions.
  • Worked e-mail boxed for Secure Internet Protocol, Non-Secure Internet Protocol.
Telecommunication Operator Maintainer, 11/2006 - 2009
  • Performed all tasks, duties, and accountability on COMSEC equipment.
  • Accountable for TS and Secret safes.
  • KG 175D, KG 250, Tack lane, Fast lane, KIV7, KIV7M's, SKL, KOI 18, JNN, Juniper, KG184, ANCD , GBS satellites.
  • COMSEC Account Holder/Custodian for one of the biggest accounts in theater.
  • Handle and carried out missions for different site, organizations, and leads in theater.
  • Requisitioned, received, stored, issued and accounted for COMSEC equipment and associated keying material.
  • Interpret policies, procedures, and publications as applicable to tactical and strategic telecommunication and message switch center.
  • Worked and managed over 600 users who had SIPR, NIPR and CENTRIX accounts.
  • Help and maintained day to day trouble tickets, daily maintenance services on Cisco routers 2550, 2580.KG 184, and Patch panels for all circuits.
  • Maintained daily updates on all required equipment.
  • Load up COMSEC on a daily basis to keep Comm.'s up and running.
  • Setup more than 200 VOIPS, 400 computers, maintain SIPR, NIPR, and CENTRIX helpdesk with troubleshooting, operating, maintain, and installing software on computers, and equipment in a tactical operations center/ network operation center.
Telecommunication Operator Maintainer, 08/2004 - 08/2005
US Army City, STATE,
  • Setup GBS Satellite, Schedule and maintain VTC's Install more than 200 software on more than 400 computers.
  • Maintain and kept accountability of all Laptops, Desktops, Printers, Digital Senders, Phones.
  • Imaged more than 300 computers to get operations up and going along with keeping a tracker of all equipment.
  • Rebuild a diagram of every work bldg and presented it in briefs.
  • COMSEC Custodian, Army Special Intelligence Communication Center, Yongsan Korea.
Information System Analyst, 03/2004 - 11/2009
US Army City, STATE,
  • Mentored and managed personnel in COMSEC with month to month destruction, paperwork, safes, and EKMS system.
  • Made more than 2000 network cables and ran over 3000 feet of cables during missions, and exercises.
  • Worked with numerous of units and companies with setting up and installing, and giving classes on Single Channel Ground Airborne Radio System (SINCGARS) Deployment: Arifjan Kuwait.
Telecommunication Operator Maintainer, 03/2003 - 03/2004
US Army City, STATE,
  • Managed and coordinated personnel for the intelligence communication center.
  • Provided customer support in the tracking of intelligence products and dissemination.
  • Served as a communication link between analyst and intelligence product.
  • Responsible for user access, training, system upgrades and tempest vulnerability.
  • Daily use of extensive cryptographic equipment for security awareness and utilized system on a closed network, providing intelligence support to our commanders and decision-makers CERTIFICATIONS, EDUCATION & TRAINING Currently going to college at Central Texas College working on BS in Nursing.
Telecommunication Operator Maintainer, 10/2002 - 11/2002
US Army City, STATE,
  • Plans, supervises, coordinates, and provides technical assistance for the installation, operation, systems analyst functions, unit level maintenance, and management of multi- functional/ multi-user information processing systems in mobile and fixed facilities.
  • Participates in development of the continuity of operations plan (COOP), information systems plans (ISP), information management plan (IMP), and information management master plan (IMMP).
  • Conducts quality assurance of ADPE operations.
  • Controls production operations in support of command or agency priorities.
  • Develops and enforces policy and procedures for facility management.
  • Develops, directs, and supervises training programs to ensure soldier proficiency and career development.
  • Organizes work schedules and ensures compliance with directives and policies on operations security OPSEC), signal security (SIGSEC), communications security (COMSEC), and physical security.
  • Writes unit or facility standing operating procedures (SOP).
  • Arranges higher level or contractor support maintenance for assigned equipment.
  • Prepares or supervises the preparation of technical studies, evaluations, reports, correspondence, and records pertaining to information system operations.
  • Directs high level programming projects.
  • Briefs staff and operations personnel on matters pertaining to information systems.
Operator, 11/2002 - 04/2003
United States Army City, STATE,
  • Installed, operated, and performed maintenance in Special Intelligence Telecommunications Centers and Strategic Special Intelligence Telecommunications Facilities.
  • Operated and installed automated message switches and strategic telecommunications centers using system command consoles, computer terminals, processors, magnetic tape units, disk packs, tape readers, visual display units, facsimile, and associated COMSEC devices and Processed message traffic.
  • Installed, operated and performed strapping/restrapping, PMCS and maintenance on COMSEC devices.
  • Performed Battlefield Information Services (BIS), consisting of printing services, publications management, files and forms management, reproduction services, Freedom of Information Act (FOIA)/Privacy Act (PA), Unit Distribution/Official Mail, correspondence management, classified document control, and messenger service within the ISSO.
  • Operated and performed Preventive Maintenance Checks and Services (PMCS) on assigned communications equipment, vehicles, and generators.
  • Requisitioned, received, stored, issued, and accounted for COMSEC equipment and associated keying material.
  • Interprets publications, policies, and procedures as applicable to tactical and strategic telecommunications and message switching center operations.
  • Performed off-line message recovery and tracer actions.
  • Corrected message and circuit continuity discrepancies.
  • Coordinated with system operators and controllers to resolve system and circuit difficulties.
  • Supervised the operation of computer terminal devices, maintained files and records, composed and edited correspondence and documents as well as generated reports for the ISSO.
  • Set up and maintained logs, rosters, status boards, charts, graphs, view graphs, and performed messenger supervisory duties required by information service support.
  • Prepared reports, records, and analysis pertaining to telecommunications operations.
  • Ordered operating supplies and spare parts.
High School Diploma: , Expected in 2002
Standford ChristianAcademy - Semms , Alabama
Status -
Professional Affiliations

Analyst, Army, agency, COMSEC, Installing CAT 5, 6 and Cables.CISCO,routers, customer support, Desktop facility management, Fast, facsimile, forms, functional, graphs, HP, imaging, information

Systems Information Systems, ISP, Conducting and maintaining inventories of equipment. Laptops, Linux, Meeting suspense deadlines. Accessing e-mail box and maintaining folders inside of mail boxes. Win7/Win 8/2010/2013. Networking policies, Printers, processors, programming, publications, Quality Assurance, Radios, Installing software, SOP, Strategic, supervisory, switches, switch, System Administrator, systems analyst, Teaching technical support, Technical assistance/telecommunications. VOIP, Blackberries, IPhones, Avaya softpad. Tatical Operational Center. Setting up Video Teleconferences.

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Resume Overview

School Attended

  • Standford ChristianAcademy

Job Titles Held:

  • System Administrator 1&2
  • System Admiistrator 1& 2
  • Enterprise Service Desk
  • Information System Analyst
  • Information System Analyst
  • Telecommunication Operator Maintainer
  • Telecommunication Operator Maintainer
  • Information System Analyst
  • Telecommunication Operator Maintainer
  • Telecommunication Operator Maintainer
  • Operator


  • High School Diploma

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