Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

CAREER PROFILE SUMMARY I am a zealous IT professional with an understanding of various elements of IT-related technologies, Technology promotions and keen on growing as a professional. A summary of my skills includes; systems administration, providing user support, customer service, troubleshooting and maintenance among, other areas. A summary of my experience includes; installing different software on all assigned computers, maintaining the ICT Register, configuring computer hardware operating systems and applications, maintaining computer systems and networks, taking staff or clients through a series of actions to help set up systems, programming or resolve issues, handling troubleshooting system and network problems and repairing connection problems for the internet shared on the same line for different computers. I am seeking a position where my skills and experience will be enhanced in a bid to providing the solutions brought about by emerging technologies. Adept System Administrator known for maintaining reliable and consistent uptime figures. Dedicated to providing business continuity through system availability. Skilled controller of hardware, software and security services for businesses of all sizes. Experienced System Administrator with 3 year background in Information Technology. Expert in Network and ICT systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs. Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results. Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Windows and Linux with expert information security knowledge. Meticulous System Administrator ready to take responsibility for hardware, data and network health. Provides impactful preventive maintenance services and responsive remedial measures. Tireless resource for supporting consistent and profitable operations.

  • Service Desk Administration: Acquired experience in handling server administration, resolving all desktop related issues and maintaining the Company IT Networks and servers.
  • Technical Expertise: An expert in providing technical expertise for IT network design, implementation, optimization and upgrade.
  • System Administration: Skilled in handling the upkeep, configuration and reliable operation of computer systems; especially multi-user computers, such as servers.
  • Problem Solving Abilities: I have the ability to visualize and solve complicated problems in the best way and making accurate and informed decisions.
  • Programming Languages: I am conversant with programming languages like; Visual Basic, HTML, C++ and JavaScript.
  • Communication Skills: Excellent communication skills with the ability to engage with people from all backgrounds and creating a professional relationship with both my colleagues and superiors.
  • Organization Skills: Experienced in identifying and prioritizing activities and assignments, making necessary adjustments as required, foreseeing risks and allowing for contingencies when planning.
  • ICT competence: Working knowledge of MS suite, internet and emails.
  • Problem Solving
  • System Testing
  • Testing and Quality Assurance
  • Technical Troubleshooting
  • Network Security
  • Requirements Definition
  • New Program Installations
  • Network Firewall Management
  • Automation Management
  • Application Configuration
  • Training and Development
  • Process Definition and Enhancement
  • Infrastructure Planning
  • CompTIA A+ Certification
  • IP Addressing and Subnetting
  • Hardware Expertise
  • Technical Support
  • Data Backup
  • Project Management
  • User Support
  • Software Management
  • Verbal and Written Communication
  • Server Improvements
  • Virus Protection
  • New Technology Integration
  • Decision Making
  • Workstation Maintenance
  • Documentation and Recordkeeping
  • Router Installation and Optimization
  • Virtual Machine Operation
  • Hardware Installation
  • Team Collaboration
  • Diagnosing Issues
  • Permissions and Access Control
  • Startup and Shutdown Management
  • Disaster Recovery
  • Performance Monitoring and Optimization
  • System Updates
  • Parts Inventory Management
  • Firewall Management
  • LAN and WAN control
System Administrator, 03/2019 to 04/2022
ArgenSan Diego, ,
  • Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Managed day-to-day storage equipment administration to promote optimal system asset application.
  • Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
  • Delivered reliable support for server-class systems.
  • Designed endpoint management strategy for operation of various systems and devices.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Oversaw storage management, data migration, backups and drive replacements.
  • Managed network-related projects from concept to implementation.
  • Automated repetitive administrative tasks to shorten work times and reduce required personnel.
  • Generated reports outlining network performance, costs and downtime issues.
  • Set up, optimized and managed network equipment.
  • Developed and tested company-wide servers for printing, file storage and applications.
ICT Intern, 04/2006 to 08/2017
Wakenya Pamoja SACCO, ,
  • Responsibilities
  • Maintained ICT Register
  • Installed and configured computer hardware operating systems and applications
  • Monitored and maintained computer systems and networks
  • Took staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Handled the troubleshooting system and network problems, diagnosed and solved hardware or software faults
  • Repaired connection problems for the internet shared on the same line for different computers
  • Replaced parts as required (hardware components)
  • Provided support, including procedural documentation and relevant reports
  • Followed diagrams and written instructions to repair a fault or set up a system
  • Supported the roll-out of new applications
  • Set up new users' accounts and profiles and dealt with password issues
  • Responded within agreed time limits to call-outs
  • Prioritized and managed many open cases at one time
  • Tested and evaluated new technology e.g., Synology
  • Conducted electrical safety checks on computer equipment
  • Key Achievements
  • I accomplished being ranked as the most competent intern
  • Successfully completed all the tasks within time
  • Triumphed in facilitating the timely preparation of monthly reports and smooth running of the ICT devices
ICT Intern, 05/2016 to 08/2016
Kenya Achievas SACCO, ,
  • Responsibilities
  • Handled ICT consultancy
  • Facilitated Installation and maintenance of the tech devices
  • Carried out Front Office Service Activity (FOSA) and Back Office Service Activity (BOSA)
  • Performed all other roles as was assigned.
Education and Training
Certificate in Insights on Corporate Sustainability, CSR and Communication – UNICAF;: , Expected in 01/2021
Staffing Services & NITA: , Expected in 01/2021
- ,
Bachelor of Business Information Technology- Murang: , Expected in 01/2018
University of Technology - ,
Certified in Computer Packages: , Expected in 01/2014
St Anns College - ,
Kenya Certificate of Secondary Education: , Expected in 01/2013
Riambase Secondary School - ,
Full Professional

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School Attended

  • University of Technology
  • St Anns College
  • Riambase Secondary School

Job Titles Held:

  • System Administrator
  • ICT Intern
  • ICT Intern


  • Certificate in Insights on Corporate Sustainability, CSR and Communication – UNICAF;
  • Staffing Services & NITA
  • Bachelor of Business Information Technology- Murang
  • Certified in Computer Packages
  • Kenya Certificate of Secondary Education

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