support staff specialist resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Self-starter
  • Problem resolution
  • Deadline-oriented
  • Staff motivation
  • Employee training and development
  • Spreadsheet development
Core Accomplishments
Professional Experience
Support Staff Specialist, 09/2016 - Current
Milestone Retirement Communities Fresno, CA,
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Updated patient accounts and information on a daily basis.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Managed incoming and outgoing calls for busy medical office.
  • Scheduled and confirmed appointments for entire management team.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Handled and processed confidential patient information.
Server, 03/2010 - Current
Alfa Laval Ab Los Angeles, CA,
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and otherspecial requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
  • Maintained full knowledge of all menu items, contents and preparation methods.
  • Collected money and made change.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Processed cash, credit card and voucher payments.
  • Performed closing duties including cleaning, sanitizing and replenishing.
Machinist, 2010 - 09/2016
Kane's Furniture Ocala, FL,
  • Measured and marked dimensions and reference points accurately.
  • Measured instruments to verify compliance with precise specifications.
  • Trained, directed and instructed apprentices and helpers.
  • Tracked shop cutting tool usage and sharpened and replaced cutting tools.
  • Calculated and set controls to regulate machining factors like part speed, feed, coolant flow, depth and angle of cut and clamping methods.
  • Selected appropriate speeds and feeds according to type of metal and finish specifications.
  • Operated hand tools, drill presses, riveting machines and tap burners.
  • Maintained logs, lists and files and promptly completed all necessary paperwork.
Delivery Driver, 07/2007 - 2010
Tousley Ford City, STATE,
  • Loaded and unloaded [Number] trailers each day.
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Established long-term customer relationships through prompt and courteous service.
  • Resolved customer complaints and adjusted orders.
  • Operated motor vehicles in a safe and efficient manner.
  • Processed payment accepting cash, checks and credit card payments.
  • Verified loads against shipping papers.
  • Operated heavy equipment, including forklifts, stair climbers and pallet jacks.
  • Notified branch management of any vehicle safety concerns and issues.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
  • Answered customer questions regarding shipments.
  • Handled merchandise in accordance with product handling standards.
  • Reported any errors found on delivery documents to supervisor.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Pulled customer tickets to fulfill orders.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Verified the contents of inventory loads against shipping papers.
  • Obtained signatures on all invoices and credits.
High School Diploma: , Expected in 2007
Centennial High School - Circle Pines, MN
Status -
allergies, closing, credit, delivery, dimensions, fashion, forklifts, hand tools, inventory, machining, money, oil, peak, repairs, safety, sales, shipping, supervisor, type
Additional Information
  • Additional references available upon request

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Resume Overview

School Attended

  • Centennial High School

Job Titles Held:

  • Support Staff Specialist
  • Server
  • Machinist
  • Delivery Driver


  • High School Diploma

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