support staff specialist resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic career seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Having a clear understanding of healthcare and the vital role it contributes to patient's acuity, further provides expertise in said field. Trained in an array of clinical and non clinical settings. Motivated to learn, grow and excel in the healthcare industry.

  • Customer service expert
  • Windows 10
  • Complaint resolution
  • Account management
  • Patient Care
  • HIPAA Compliance
  • Patient Assistance
  • Dementia Knowledge
  • Patient Bathing
  • Infection Control
  • Infection Control Standards
  • Dementia and Alzheimer's knowledge
  • Direct Patient Care
  • Recording vital signs
  • Medical Records Management
  • Observing responses
Work History
07/2017 to Current Support Staff Specialist Phoenix Home Care And Hospice | Nixa, MO,
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Authorized entrance papers and granted or denied entrance to building.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Participated in staff meetings, special events and professional development activities.
03/2014 to 10/2018 Home Caregiver Uchealth | Denver, CO,
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
08/2017 to 06/2018 Homeschool Educator NA | City, STATE,
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Developed and implemented classroom routines to address varying student needs.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Shifted between formal and informal methods of teaching to keep students interested, including debates, practical activities and experiments.
11/2016 to 01/2017 Medical Assistant On-site LLC | City, STATE,
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Ambulated, turned and positioned patients.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Performed clJessical duties, such as word processing, data entry, answering phones and filing.
  • Assisted physicians in follow-through of care.
Expected in 08/2002 to to Diploma | Johnston Community College, Smithfield, NC GPA:
Expected in 02/2002 to to Certified Nursing Assistant | Patient Care Johnston Community College, Smithfield, NC GPA:
Additional Information

Entry level nursing skills, computer literate and excellent public relations communicator

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Resume Overview

School Attended

  • Johnston Community College
  • Johnston Community College

Job Titles Held:

  • Support Staff Specialist
  • Home Caregiver
  • Homeschool Educator
  • Medical Assistant


  • Diploma
  • Certified Nursing Assistant

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