SUPPORT SPECIALIST II Resume Example
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SUPPORT SPECIALIST II
Professional Summary
Experienced management professional with strong leadership and relationship-building skills. Driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent with excellent written, oral and interpersonal communication skills.
Professional Experience
Konica MinoltaMission Valley , CASUPPORT SPECIALIST II09/2014 to 03/2016
- Booked 390 events for FY16 with a total current revenue of $279,496.00 with average event donations of $2,793.28.
- Booked 67 events for FY15 with a total event revenue of $66,988.00 with average event donations of $1,522.44.
- Assigned to work VIP files and spreadsheets, Active Event Spreadsheets, CS Follow-up, Math Inbox, and FEC Leads.
- Trained on the following systems: DMS, DMS lite, Noble, ElasticPath, Incentive Services and TeamRaiser.
- Trained in the following programs: Trike-A-Thon, Math-A-Thon, Special Events, Special - Approved, SaddleUp, Cruisin', Martial Arts and Workout.
- Trained to take Red Frog Proton Therapy Center and DreamHome calls.
- Build and develop relationships with individuals, businesses, and organizations to increase participation in fundraising activities.
- Provide support to special groups such as VIP donors and volunteer coordinators though various channels of communication.
- Engage donors and volunteer coordinators through active communication and work proactively to anticipate their needs.
- Possess detailed understanding of fundraising to educate and train the donors and volunteers on fundraising campaigns and events.
- Present additional fundraising ideas to donor and volunteer coordinators to ensure that fundraising goals are met or exceeded.
- Address questions and concerns from donors and volunteer coordinators.
- Negotiate and re-establish commitments of current donors to host future fundraising events.
- Maintain up-to-date and accurate event files and records.
- Serve as a mentor to new team members.
Epes Transport System, IncEastover , SCDRIVER MANAGER09/2008 to 06/2013
- Managed 126 team drivers ensuring that they meet daily customer service commitments.
- Generated an average net revenue of $439,860 with an average $1,396 revenue per truck.
- Optimized the overall customer experience through managing driver daily activities via the usage of satellite communications (i.e. Ensured that drivers sent and received accurate dispatch information).
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Established and maintained positive working relationships with drivers.
- Understood and followed Standard Operating Procedures.
- Interfaced with various departments (i.e., claims, customer service, payroll, legalization, fuel, safety and outside vendors) Mentored, coached and trained new team members.
- Trained on OTM (Oracle Transportation Management), DEPOT, SOURCE, and Qualcomm.
Land O' LakesBlytheville , ARINTERMODAL OPERATIONS SPECIALIST05/2006 to 09/2008
- Dispatched loads to company drivers and owner operators within the intermodal division.
- Ensured that the drivers were meeting customer service commitments by utilizing satellite communications.
- Maintained focus in driver daily activities to achieve 100% customer service.
- Coached and mentored new driver associates.
- Interfaced with various departments to ensure quality service to the customer.
- Reported regulatory violations to the loss prevention manager.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Coordinated with freight forwarders to expedite shipments daily.
- Negotiated loads with third party carriers to minimize costs to the company and meet customer commitments.
LAUDERDALE ELEMENTARY SCHOOLCity , STATEFINANCIAL SECRETARY10/2003 to 05/2006
- Managed the School Activity Accounting by maintaining up-to-date records of the school's budget, accounts and.
- all other financial activity.
- Accurately prepared and maintained school payroll information.
- Supervised 3 office assistants at the school level.
AT&T WIRELESSCity , STATECUSTOMER SERVICE REPRESENTATIVE03/2001 to 10/2003
- Resolved customer concerns and complaints regarding their accounts.
- Assisted customer with technical issues regarding their accounts.
- Reconciled payment misapplications.
- Made decisions on customers' accounts in order to retain their business.
Education and Training
MBA:HEALTHCARE ADMINISTRATION2015BETHEL UNIVERSITY, City, State, United States
Coursework in Business Administration and Healthcare Management
BBA:MANAGEMENTTENNESSEE STATE UNIVERSITY, City, State, United States
Skill Highlights
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VOLUNTEER EXPERIENCE
St. Jude Memphis Marathon
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Resume Overview
School Attended
- BETHEL UNIVERSITY
- TENNESSEE STATE UNIVERSITY
Job Titles Held:
- SUPPORT SPECIALIST II
- DRIVER MANAGER
- INTERMODAL OPERATIONS SPECIALIST
- FINANCIAL SECRETARY
- CUSTOMER SERVICE REPRESENTATIVE
Degrees
- MBA : HEALTHCARE ADMINISTRATION 2015
BBA : MANAGEMENT
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