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SUPPORT SPECIALIST II Resume Example

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SUPPORT SPECIALIST II
Professional Summary

Experienced management professional with strong leadership and relationship-building skills. Driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent with excellent written, oral and interpersonal communication skills.

Professional Experience
ALSAC/ST. JUDE CHILDREN'S RESEARCH HOSPITALMemphis, TNSUPPORT SPECIALIST II09/2014 to 03/2016
  • Booked 390 events for FY16 with a total current revenue of $279,496.00 with average event donations of $2,793.28.
  • Booked 67 events for FY15 with a total event revenue of $66,988.00 with average event donations of $1,522.44.
  • Assigned to work VIP files and spreadsheets, Active Event Spreadsheets, CS Follow-up, Math Inbox, and FEC Leads.
  • Trained on the following systems: DMS, DMS lite, Noble, ElasticPath, Incentive Services and TeamRaiser.
  • Trained in the following programs: Trike-A-Thon, Math-A-Thon, Special Events, Special - Approved, SaddleUp, Cruisin', Martial Arts and Workout.
  • Trained to take Red Frog Proton Therapy Center and DreamHome calls.
  • Build and develop relationships with individuals, businesses, and organizations to increase participation in fundraising activities.
  • Provide support to special groups such as VIP donors and volunteer coordinators though various channels of communication.
  • Engage donors and volunteer coordinators through active communication and work proactively to anticipate their needs.
  • Possess detailed understanding of fundraising to educate and train the donors and volunteers on fundraising campaigns and events.
  • Present additional fundraising ideas to donor and volunteer coordinators to ensure that fundraising goals are met or exceeded.
  • Address questions and concerns from donors and volunteer coordinators.
  • Negotiate and re-establish commitments of current donors to host future fundraising events.
  • Maintain up-to-date and accurate event files and records.
  • Serve as a mentor to new team members.
SCHNEIDER NATIONAL CARRIERS, INCWest Memphis, ARDRIVER MANAGER09/2008 to 06/2013
  • Managed 126 team drivers ensuring that they meet daily customer service commitments.
  • Generated an average net revenue of $439,860 with an average $1,396 revenue per truck.
  • Optimized the overall customer experience through managing driver daily activities via the usage of satellite communications (i.e. Ensured that drivers sent and received accurate dispatch information).
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Established and maintained positive working relationships with drivers.
  • Understood and followed Standard Operating Procedures.
  • Interfaced with various departments (i.e., claims, customer service, payroll, legalization, fuel, safety and outside vendors) Mentored, coached and trained new team members.
  • Trained on OTM (Oracle Transportation Management), DEPOT, SOURCE, and Qualcomm.
SCHNEIDER NATIONAL CARRIERS, INCWest Memphis, ARINTERMODAL OPERATIONS SPECIALIST05/2006 to 09/2008
  • Dispatched loads to company drivers and owner operators within the intermodal division.
  • Ensured that the drivers were meeting customer service commitments by utilizing satellite communications.
  • Maintained focus in driver daily activities to achieve 100% customer service.
  • Coached and mentored new driver associates.
  • Interfaced with various departments to ensure quality service to the customer.
  • Reported regulatory violations to the loss prevention manager.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Coordinated with freight forwarders to expedite shipments daily.
  • Negotiated loads with third party carriers to minimize costs to the company and meet customer commitments.
LAUDERDALE ELEMENTARY SCHOOLMemphis, TNFINANCIAL SECRETARY10/2003 to 05/2006
  • Managed the School Activity Accounting by maintaining up-to-date records of the school's budget, accounts and.
  • all other financial activity.
  • Accurately prepared and maintained school payroll information.
  • Supervised 3 office assistants at the school level.
AT&T WIRELESSMemphis, TNCUSTOMER SERVICE REPRESENTATIVE03/2001 to 10/2003
  • Resolved customer concerns and complaints regarding their accounts.
  • Assisted customer with technical issues regarding their accounts.
  • Reconciled payment misapplications.
  • Made decisions on customers' accounts in order to retain their business.
Education and Training
MBA:HEALTHCARE ADMINISTRATION2015BETHEL UNIVERSITY, McKenzie, TN, United States

Coursework in Business Administration and Healthcare Management


BBA:MANAGEMENTTENNESSEE STATE UNIVERSITY, Nashville, TN, United States
Skill Highlights
  • Fundraising
  • Healthcare Management
  • Supervision and Training
  • Skilled Negotiator
  • Customer Service
  • Sound judgment
  • Complex problem solving.
  • Calm under pressure
  • MS Office, Access, Excel, PowerPoint, Word, and Outlook
  • Analytical skills
  • Problem resolution
  • Interpersonal skills
  • Strategic Planning
  • Scheduling
  • Coaching
  • Mentoring
  • Transportation Management
  • Dispatching
VOLUNTEER EXPERIENCE

St. Jude Memphis Marathon

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Resume Overview

Companies Worked For:

  • ALSAC/ST. JUDE CHILDREN'S RESEARCH HOSPITAL
  • SCHNEIDER NATIONAL CARRIERS, INC
  • LAUDERDALE ELEMENTARY SCHOOL
  • AT&T WIRELESS

School Attended

  • BETHEL UNIVERSITY
  • TENNESSEE STATE UNIVERSITY

Job Titles Held:

  • SUPPORT SPECIALIST II
  • DRIVER MANAGER
  • INTERMODAL OPERATIONS SPECIALIST
  • FINANCIAL SECRETARY
  • CUSTOMER SERVICE REPRESENTATIVE

Degrees

  • MBA : HEALTHCARE ADMINISTRATION 2015
    BBA : MANAGEMENT

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